Smart Solutions Case Studies
SitelogIQ, a full-service facilities solution provider in California, has proof that seeing is believing—and they are speeding up their quote approval process as a result. “We’re capturing XOi content—physical video, pictures—onto quotes, which has expedited how fast those quotes are approved. We seem to get less contested quotes, less questions,” said Jason Saunders, service operations manager for SitelogIQ.
XOi Technologies’ cloud-based mobile app takes the manual work out of getting critical information from the field into the hands of those who need it, which is helping Havtech streamline communication and improve efficiency. Havtech now has full transparency with their customers at every stage of the contract—from quote to completed work.
In New York City, competition among HVAC providers is intense, so Arista Air Conditioning Corporation found a new way to win over customers. The company armed all of their technicians with the cloud-based XOi mobile app. Technicians use their mobile devices to generate photo and video documentation of every service call for Arista’s customers—so customers can see what the techs see.
Indoor Environmental Services (IES) of California adopted XOi Vision technology, paired with Key2Act’s MobileTech, to provide technicians with an easy platform for capturing video and photos on the jobsite and sharing that content with customers. That investment has yielded many unexpected returns, including reducing the lead time for sales follow-up on field-originated opportunities from two weeks to one or two days.
Within 90 days of adopting the XOi Vision™ platform’s field service management program See, MacDonald-Miller Facility Solutions (MacMiller) landed a huge national account, based in part on the company’s use of video technology. With See, MacMiller technicians can easily link video and photos to customer accounts through mobile devices.