Customer Experience Seminars (CES)

These seminars are designed for sales employees. They focus on customer interactions, relationships and service. Learn where other companies drop the ball and how you can avoid those same mistakes. 

Classes taught by Frank Favaro include:

CES 100: Salesperson to Sales Professional 
CES 101: New- Effective Employee Coaching- Holding Employees Accountable 
CES 102: Customer Experience Action Statement Session
CES 103: Immersion – Auditing Negative Cues & Creating Customer Service Guidelines 
CES 104: Building Authentic Customer Relationships and Making Price Irrelevant 
CES 105: Customer Experience Cycle Session- Getting Aligned
CES 106: Becoming A Zero Risk Company
CES 107: World-Class Leadership Session
CES 108: Above and Beyond Culture Session