Category: Service

Customer Experience Seminars (CES)

These seminars are designed for sales employees. They focus on customer interactions, relationships and service. Learn where other companies drop the ball and how you can avoid those same mistakes.

These courses are eligible for a 20% rebate on instructor fees, up to $5,000 per class. This benefit is available only to MCAA members and local affiliates in good standing who book courses via the NEI Initiative portal.

Classes taught by Frank Favaro include:

CES 101: Utilizing LinkedIn to Build Stronger Customer Connections in the Digital Age 
CES 102: A Day In The Life of A Customer
CES 103: Immersion – The System Utilized World’s Elite Customer Service Companies 
CES 104: Building Authentic Customer Relationships and Making Price Irrelevant 
CES 105: Customer Experience Cycle Session- Getting Aligned
CES 106: Becoming A Zero Risk Company
CES 107: World-Class Leadership Session
CES 108: Above and Beyond Culture Session

Fundamentals of  Service (FOS) Seminars for Service

These seminars are designed to focus on the building blocks of what makes a healthy and successful service company, with an emphasis on customer service, team-building and effective communication.

These courses are eligible for a 20% rebate on instructor fees, up to $5,000 per class. This benefit is available only to MCAA members and local affiliates in good standing who book courses via the NEI Initiative portal.

Seminars taught by Woody Woodall include:

  • FOS 100: Customer Service Class Outline
  • FOS 101: Project Management for Service Outline
  • FOS 102: Transition from Field Tech to Office Professional

Sales Development Series (SDS) Seminars for Service

This seminar series is designed for your service sales team to excel by successfully prospecting, building presentation skills and fostering strong relationships with the customer.

These courses are eligible for a 20% rebate on instructor fees, up to $5,000 per class. This benefit is available only to MCAA members and local affiliates in good standing who book courses via the NEI Initiative portal.

Seminars taught by Nancy Bandy include:

  • SDS 100: Going for the Gold: Prospecting Strategies for Getting into the Winner’s Circle
  • SDS 101: High Impact Team Presentations: Gaining Confidence in the Board Room
  • SDS 102: Customer Connections: Building Positive Sales Relationships

Employee Development Series (EDS) Seminars for Service

These training seminars are geared towards all team members as they focus on developing and building the skills necessary to perform their best in and out of the office.

These courses are eligible for a 20% rebate on instructor fees, up to $5,000 per class. This benefit is available only to MCAA members and local affiliates in good standing who book courses via the NEI Initiative portal.

Seminars taught by Nancy Bandy include:

  • EDS 101: Word Power: Making E-mails and Other Written Communication Effective
  • EDS 102: Positive Negotiating: Turning Opponents into Partners
  • EDS 103: Time Management: Moving from Chaos to Control
  • EDS 104: Conflict Resolution: Turning Resistance into Productivity
  • EDS 105: Verbal Impact: Getting Comfortable with Public Speaking
  • EDS 106: Instructor Development: Transferring Experience into
    Training
  • EDS 107: Service Team Accountability: Success through Personal
    Actions

Service Training Series (STS) Seminars for Service

These seminars are designed for service professionals to enhance the company’s strength in providing quality service to their customers. The series covers fundamental principals of effective leadership and communication, the value of customer service and more.

These courses are eligible for a 20% rebate on instructor fees, up to $5,000 per class. This benefit is available only to MCAA members and local affiliates in good standing who book courses via the NEI Initiative portal.

Seminars taught by Kevin Dougherty include:

  • STS 101: Delivering the Ultimate Service Experience: A Guide For Technicians
  • STS 102: How to Find Train Motivate and Retain Employees
  • STS 103: How to Get the Job at Your Price
  • STS 104: Providing Professional Customer Service
  • STS 105: Developing Frontline Leadership
  • STS 106: Making the Number Work
  • STS 107: Selling and Marketing Construction Products and Services
  • STS 108: Dealing with Difficult People in Construction: Get Even the Most Difficult Person to Act Civilized
  • STS 109: Growing and Developing Supervisors
  • STS 110: Thriving as a Contractor
  • STS 111: Getting More Done Turning Today’s Rat Race into a Productive Workplace
  • STS 112: Front Line Project Profitability
  • STS 113: Turning Your Takeoff into a Winning Proposal
  • STS 114: Boosting Profits through Employee Cost Awareness
  • STS 115: Planning, Goal Setting and Performance Improvement
  • STS 116: Supervisory Training
  • STS 117: Enhancing Sales from The Top
  • STS 118: Field Based Project Management: Closing the Gap Between the Office and Field
  • STS 119: How to Survive and Prosper in the Contracting Market
  • STS 120: Strategies for Buying and Selling a Business
  • STS 121: Understanding the Importance of Properly Communicating Throughout the Project
  • STS 122: How to be a More Effective Foreman
  • STS 123: Customized and Tailored Programs

Customer Service Series (CSS) Seminars for Service

These seminars are designed for service professionals to enhance their service skills and create a culture of service starting at the top, with emphasis on customer loyalty and managing their most valuable assets.

These courses are eligible for a 20% rebate on instructor fees, up to $5,000 per class. This benefit is available only to MCAA members and local affiliates in good standing who book courses via the NEI Initiative portal.

Seminars taught by Nancy Bandy include:

  • CSS 100: Service Skills for the Service Professional
  • CSS 101: Creating a Culture of Service Starting at the Top
  • CSS 102: Customer Loyalty: Managing Your Most Valuable Asset