Category: Service

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MSCA CONNECT 2017 Spotlight
Time Management Education Session

Jason Sturgeon will help you to take control of your time management, build systems to take some of the load off your schedule and use the Time Cycle to start multiplying the hours available to your team and your entire organization. He will help you understand the real cost of working out of control, learn about the cycle of tasks that will help you to improve the efficiency of your time, and train you to work your way up the Time Ladder to access the next level of time management. By the end of this session, you’ll be equipped to take control of the ticking clock in your day and improve time management for yourself, your team and your organization!

Jason Sturgeon worked his way up through the mechanical service trades to construction management before founding Arcade Wayfinding to bring his own unique systems and training to the firms with which he works. He draws on experience from over 20 years in the construction industry, putting his own construction-specific spin on the sessions he teaches.

Don’t miss Jason’s time management session on Wednesday, October 18! We are still accepting registration for MSCA CONNECT 2017. For specific conference and hotel registration information, contact Sobeida Orantes. To register for the conference, click on the button below.

MSCA 2017 Conference Website

If you missed Plumbing Service 101, Module 4 – Cash is King, don’t worry, you can now access the webinar in both MSCA’s Resource Center and in Archived Webinars.

This fourth webinar in the MSCA original series, Plumbing Service 101, Cash is King, focuses on the financial aspects of operating a successful plumbing service business. Some of the topics discussed include the cost of an hour of service; flat rate pricing versus hourly billing; the components of labor burden; pre-qualifying customers; billing and collections; handling paperwork; and initial expenses required for start-up.

Each module consists of a 60-minute webinar and corresponding workbook. Webinars and workbooks are free to MSCA/MCAA members.

Access the webinar in Archived Webinars

Dr. Christopher Kuehl 
MSCA CONNECT 2017
An Economy in Flux: Has it Worked Out as Expected?

Dr. Kuehl, leading chief economist for several national and international organizations, will discuss and share his forecast for the mechanical service industry at MSCA CONNECT 2017 Education Conference, October 15-18.

This informative session will give you a solid overview of what has transpired in 2017 and what we can expect and look forward to in 2018. The world of the mechanical service contractor engages with almost every sector of the economy. After Dr. Kuehl’s revealing session, you will have a better idea of which sectors are healthy and which still struggle so that you are better equipped to make decisions for your company armed with this important economic information.

Dr. Christopher Kuehl is a Managing Director of Armada Corporate Intelligence and holds advanced degrees in economics, Soviet and East Asian studies. He provides forecasts and strategic guidance for a wide variety of corporate clients around the world. Dr. Kuehl was a professor of economics and finance for 15 years, teaching in the US, Hungary, Russia, Estonia, Singapore and Taiwan.

Don’t miss Dr. Kuehl’s informative session on Tuesday, October 17! Register today for MSCA CONNECT 2017 using the button below.

MSCA 2017 Conference Website

Jay Rao – MSCA CONNECT 2017

Innovation Sandbox: 
Entrepreneurial Leadership &
Culture of Innovation

Jay Rao, a highly rated MCAA ALI presenter and Babson Executive Education programs instructor, uses his executive teaching and consulting in the areas of innovation in initiatives within firms; implementation; customer experience; and  corporate entrepreneurship to show how companies need to change and adapt to new technologies in order to embrace the future of our industry. Dr. Rao’s insights and examples of how big companies like Kodak missed tremendous opportunities to embrace new inventions, for the sake of keeping the status quo, will help you recognize how not to follow that old way of thinking. Dr. Rao shares how the sustainability and stability of big companies has changed with technology and how embracing innovation trends will enable us to implement new technologies into areas of our business with an open mind.

Dr. Rao teaches extensively in the Babson Executive Education programs and has taught and/or consulted for leading companies such as BAE Systems, GlaxoSmithKline and Ocean Spray.

Don’t miss Dr. Rao’s eye-opening and informative session on Tuesday, October 17! Register today for MSCA CONNECT 2017 using the button below.

MSCA 2017 Conference Website

Robert Richman at MSCA CONNECT 2017 
Built For Growth – The Value-Based Company

Engaged employees are productive, efficient, and have a great time. This means low turnover, and highly motivated employees you don’t have to micro manage. Values-based companies have employees who manage and motivate themselves. Robert Richman shares stories of the strength of the core values at Zappos.com (a company that became the #6 Best Place to Work in America and #1 in Customer Service), then shares the science behind why they work so well. Once you learn the secrets behind how values work, you will know how to shape culture. Robert shares with you a process to use in discovering and then implementing the values across your organization.

Robert is a culture strategist and co-creator of Zappos Insights, an innovative program focused on educating companies on the secrets behind Zappos’ amazing employee culture. He is also the author of The Culture Blueprint and is a sought after keynote speaker at conferences around the world.

You won’t want to miss Robert’s insightful and engaging session on Tuesday, October 17! Register today for MSCA CONNECT 2017 using the button below.

MSCA 2017 Conference Website

Jay Baer at MSCA CONNECT 2017 – It’s Possible to Hug Your Haters!

Take a sneak peek at Jay’s video to you above.

Jay Baer, author of Hug Your Haters, the world’s first modern customer service manual, shows how companies large and small can benefit from the enormous increase in online complaints and customer feedback. If it feels like there are more complaints than ever, and that you’re spending more time and money dealing with negativity and backlash, you’re right. But the rise of customer complaints is actually an enormous opportunity. In this eye-opening presentation, Jay reveals brand-new, proprietary research into The Science of Complaints – why and where your customers complain, how to embrace your complainers and turn impossible, negative situations into positive, possible solutions. Jay has spent 23 years in digital marketing and customer experience, consulting for more than 700 companies during that period, including 32 of the FORTUNE 500.

Don’t miss Jay’s enlightening session on Wednesday, October 18! Register today for MSCA 2017 using the button below.

MSCA 2017 Conference Website

Bringing The Possible to Life: Influencing Decisions Across Your Business 

Julie Williamson, Vice President of Strategy & Research for Karrikins Group (founded by Peter Sheahan, a popular presenter at MSCA conferences) has worked nationally and internationally with companies both large and small, helping them execute a strategy for transformation.

Have you ever found yourself frustrated by people not getting aligned behind an investment or a strategic direction you want to make for your business? Perhaps you have a modern technology to implement, but people continue to find ways to use the old system. You need to get people to make different decisions about their everyday behaviors – how they show up, and what they do to deliver on your organizational commitments. That means you need to disrupt the ‘same old / same old’ thinking that drives most of their decisions, and you need to create new responses that are better aligned with your business goals.

In Julie’s engaging and energizing Education Session, she will dive into the 5 Drivers of decision making and how you as a leader can use them to drive your strategy forward bringing “The Possible” to your business.

Take a peek at Julie’s message below:

For additional information, click on the buttons below:

MSCA 2017 Conference Website

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Mark McManus, UA General President, will be our Special Guest Speaker at MSCA CONNECT 2017 Education Conference on Monday, October 16th at our Opening Celebration!

Mark McManus, United Association General President, leads the nation’s most progressive and influential trade union. Mark McManus has had a distinguished career in support of our nation’s hardworking men and women and has been unwavering in his commitment to a strong and mutually beneficial partnership between labor and management. Mark has served the UA  as International Representative, Administrative Assistant to the General President, and General Secretary-Treasurer before taking over as GP of the 340,000 member International Union.

You must be registered for MSCA 2017 to attend the Opening Celebration, so sign-up today.

For additional information and to register, click on the button below:

MSCA 2017 Conference Website

In this one-day optional bonus program, MSCA will share proven strategies and tactics necessary to build a talent plan and pipeline. This session will help you with your investment strategies to find the right people to join your team and ensure long-term stability and growth and to understand the importance of generational differences (GenZ, Millennials, GenX and Boomers), engaging available technology solutions and the impact on your profitability will be discussed.

Jon Finch, VP of Training and Recruiting for Milwaukee Tool, with years of experience working with Milwaukee’s recruiting model, will be sharing best practices for success. He has spent the last 17 years working on finding the best people to help the company grow over 20% each year.

This dynamic session will give you the opportunity to learn best practices and share with your peers the challenges you are facing. You will delve into strategic planning for your future success and leave with the tools you need to get your company ahead of this challenge – instead of constantly reacting to changes.  Topics include:

• The cost of turnover and recruiting
• Planning for your employment needs
• Prospecting for future employees
• Best practice hiring decisions
• Behavior Based Interview models
• Investment strategy and return values

The cost for this one-day optional bonus program is $500 and includes breakfast and lunch as well as session workbook and materials. Don’t miss this opportunity to gain insightful recruiting strategies to sustain and grow your business!

For additional information and to register, click on the buttons below:

MSCA 2017 Conference Program

MSCA 2017 Conference Website

If you missed Plumbing Service 101, Module 3 – Finding and Developing Great Plumbing Techs, don’t worry, you can now access the webinar in both MSCA’s Resource Center and in Archived Webinars.

This third webinar in the MSCA original series, Plumbing Service 101, Finding and Developing Great Plumbing Service Technicians, provides an overview of where and how to find talented individuals and how best to train them. You will learn about the important traits to look for in your recruiting efforts and the skills needed for success.

In this webinar, Tom Bigley, UA Director of Plumbing Services, shares relevant information on UA Plumbing Service Training Programs.

Each module consists of a 60-minute webinar and corresponding workbook. Webinars and workbooks are free to MSCA/MCAA members.

Access the webinar in Archived Webinars

ALMOST SOLD OUT!

As the first point of contact for your customers, service dispatchers are vital to your business. To ensure these crucial team members are well-prepared to effectively perform their role, register them for the MSCA Dispatchers Professional Development Training Program, September 18-19, 2017, in Dallas, TX.

New and experienced dispatchers will gain valuable insights and understanding about their importance to your business and its current and future success. This class is ALMOST SOLD OUT so sign your dispatchers up today!

Download brochure and register now

John Ratzenberger is best known for playing mail carrier Cliff Clavin on Cheers and as the only actor to voice a character in every Pixar movie including Hamm in Toy Story and Mack in Cars.

But it’s a little known fact that prior to his acting career, John worked as a house framer, archery instructor, deck hand on a fishing boat and even helped build the stage at Woodstock. He knows firsthand the value of learning a trade and has worked tireless for the past 20 years to support the skilled workers who are the foundation of our economy.

He produced and starred in the Travel Channel series John Ratzenberger’s Made in America, wrote a book about his travels to American manufacturers, testified to both the House and Senate on the need for skills training in schools, and continues to not only call out the shortage of skilled workers that threatens our country as a whole, but champion the honor, work ethic and contributions of the American tradesman.

John Ratzenberger wants to make America skilled again!

Hear John talking about his session at our conference below:

For additional information, click on the buttons below:

MSCA 2017 Conference Speakers

MSCA 2017 Conference Website

This year, prior to the commencement of MSCA 2017 Education Conference in Boca Raton, FL, MSCA and Convoy of Hope will partner once again to deliver a tractor trailer full of much needed supplies to the Palm Beach County Food Bank. MSCA Board members and other volunteers will help unload tens of thousands of pounds of goods, valued at over $40,000. MSCA volunteers will then assist with performing various needed tasks and activities at the food bank.

For more information, please click on the button below.

CLICK HERE

Take a look at last year’s turnout:

At our MSCA 2017 Education Conference, spouses and other volunteers will also pack approximately 75,000 meals and over 15,000 pounds of rice or beans which will be shipped to Convoy of Hope’s Children’s Feeding Programs worldwide. We look forward to working again with a hardworking group of volunteers at our “Do Good – Feel Great” Packing Party on October 17, 2017.