Jay Baer at MSCA CONNECT 2017 – It’s Possible to Hug Your Haters!
Take a sneak peek at Jay’s video to you above.
Jay Baer, author of Hug Your Haters, the world’s first modern customer service manual, shows how companies large and small can benefit from the enormous increase in online complaints and customer feedback. If it feels like there are more complaints than ever, and that you’re spending more time and money dealing with negativity and backlash, you’re right. But the rise of customer complaints is actually an enormous opportunity. In this eye-opening presentation, Jay reveals brand-new, proprietary research into The Science of Complaints – why and where your customers complain, how to embrace your complainers and turn impossible, negative situations into positive, possible solutions. Jay has spent 23 years in digital marketing and customer experience, consulting for more than 700 companies during that period, including 32 of the FORTUNE 500.
Don’t miss Jay’s enlightening session on Wednesday, October 18! Register today for MSCA 2017 using the button below.
;
Looking for the latest from @meritbrassco and Morris Group International? Find it in MCAA’s Virtual Trade Show! >> https://ow.ly/pOQM50Rbq8U
Murphy Company is gaining protection and productivity with advanced safety technology from @MilwaukeeTool. Find out why >> https://ow.ly/A9On50R9Ixh
Looking for the latest from @TraneCommercial and @fastest_inc? Find it in MCAA’s Virtual Trade Show! >> https://www.mcaa.org/?post_type=news&p=75876
Get ready for an exhilarating journey into the forefront of welding technology! Join us at the NCPWB Technical Conference/Committee Meeting & find out how education & automation solutions can help ensure your company's future success. Register today!
https://ow.ly/nIZp50QAILm
