MCAA’s National Education Initiative (NEI) Seminars bring our best programs to your local association or your company thanks to instructors like Nancy Bandy, Managing Director of TRAINSITIONS Consulting Group LLC. Nancy provides service contractors and employees with the skills they need to build on the company’s relationships and success.
Nancy draws on many years of experience in training and management consulting to develop and deliver highly effective custom training programs using proven experiential learning methods.
She is well known among MSCA members and has been responsible for developing and delivering many of the MSCA courses, webinars, and other resources highly popular with MSCA members. Prior to starting her own company, Nancy’s previous experience included executive positions with Coldwell Banker, Koll Real Estate Services, CB Richard Ellis and Strategic HR Services.
She offers four NEI seminar series designed specifically for service.
The Sales Development Series (SDS) Seminars for Service series is designed for your service sales team to excel by successfully prospecting, building presentation skills and fostering strong relationships with the customer.
Employee Development Series (EDS) Seminars for Service are geared towards all team members as they focus on developing and building the skills necessary to perform their best in and out of the office.
The Management Development Series (MDS) Seminars for Service are designed for managers to hone their coaching skills through positive feedback, motivation and recognition. The seminars teach how to build accountable teams and manage the dynamic of change. Fostering the idea of team success is key.
The Customer Service Series (CSS) Seminars for Service are designed for service professionals to enhance their service skills and create a culture of service starting at the top, with emphasis on customer loyalty and managing their most valuable assets.
Like our other NEI instructors, Nancy brings her unique blend of industry and teaching experience to virtual courses, a new NEI offering. Providing top notch, accessible education for everyone in your organization is what the MCAA’s NEI is all about! Visit the NEI website for more information about these seminars and a full list of the NEI courses available to MCAA members.
Book your courses via the NEI website, then apply for a 20% rebate on the instructor fees, up to $5,000 per class.*
Learn More About Nancy’s Classes
Sales Development Series (SDS) Seminars for Service
Employee Development Series (EDS) Seminars for Service
Management Development Series (MDS) Seminars for Service
Customer Service Series (CSS) Seminars for Service
*This benefit is available only to MCAA members and local affiliates in good standing who book courses via the NEI website. Learn more about the rebate program here. Have questions or need personal assistance? Contact MCAA’s Frank Wall or call him at 301-990-2215.