Category: Service
Tailgate Safety Talks for Service Contractors – Volume II
This volume of 52 talks offers information about the most common hazards mechanical service contractors face on the job and how to avoid them.
Hazardous Materials Transportation Guide for Service
This guide will help you determine whether your company is benefiting from the federal Materials of Trade Exception and whether you’re in compliance with state laws when transporting hazardous materials.
HVACR 101 Workbook Module 10 – Focusing on the Customer
The module highlights the importance of effective customer service including keys to exceeding customer expectations.
HVACR 101 Workbook Module 2 – Terminology and Slang Used in the HVACR Industry
This module provides an overview of industry terminology and slang in order to enable your service team to better relate to vendors and suppliers. It also offers an overview of major equipment, systems, tools and materials.
HVACR 101 Workbook Module 3 – HVACR Basic Sciences and Formulas
This module provides your service technicians with a basic knowledge of the underlying science of HVACR systems to enable them to become more effective in providing service for HVACR systems.
HVACR 101 Workbook Module 4 – Air Conditioning Basic—Small Tonnage
This module explains the the components of a basic refrigeration cycle and identifies the types equipment that are most often encountered in residential and small business applications. It also helps the user to understand the purpose of equipment efficiency ratings such as SEER and Energy Star.
HVACR 101 Workbook Module 5 – Air Conditioning Basic—Large Tonnage
This module provides an overview of the equipment, concepts and operation of large tonnage systems. It also highlights HVACR refrigerant types, regulations and special handling procedures to help your team recognize the most common issues or questions that HVACR businesses encounter when dealing with large tonnage systems.
HVACR 101 Workbook Module 6 – Airflow Types and Systems
This module provides a background in the role of air distribution and ventilation in occupant comfort to help service teams understand the most common issues or questions that HVACR businesses encounter when dealing with airflow and ventilation systems.
HVACR 101 Workbook Module 7 – Commercial System Applications
The module reviews the practical application of many of the concepts discussed in earlier modules via examples of HVACR installations in several market segments.
HVACR 101 Workbook Module 8 – HVACR Support Components and Control Systems
This module reviews important support components for HVACR systems and the operation and importance of different types of controls in improving HVACR system efficiency and operation. It will also highlight common issues that HVACR businesses encounter when dealing with HVACR support components.
HVACR 101 Workbook Module 9 – Heating Systems
This module reviews the types of heating systems widely used in HVACR applications. On completion, you will be able to explain fundamental principles behind all heating systems, recognize different fuel types used for heating and the characteristics important in selecting and working with fuels, identify various heating methods encountered while servicing HVACR systems, differentiate between the types of boilers used in residential and commercial heating installations, explain alternatives to conventional heating systems, along with benefits and tradeoffs for different geographic areas or building types and recognize the most common issues or questions HVACR businesses encounter when dealing with heating systems.
Model Crane Safety Program
Need to develop a company or project-specific crane safety program? Let this model be your guide! It is designed so that you can quickly, easily and cost effectively tailor the model to meet the demands of owners , GCs, and CMs. This “ZIP” file contains the program in three versions: PDF, Word and text.
Model Hearing Conservation Program
“Mechanical construction contractors can easily establish a written program to help their workers protect themselves from hearing loss, and to comply with OSHA hearing protection requirements.”
MSCA Customer Service Training Series
MSCA’s 30-module program is designed to provide in-house training of your service employees whenever and wherever you want. The Participant Workbook includes materials for all 30 modules and notes for each session and the Leader’s Guide contains detailed class content that can readily be delivered by a non-professional trainer. The Leader’s Guide also includes the full text of the Participant Workbook for easy reference and all the required PowerPoint slides for ease of presentation . Revised in 2008.