The MSCA 2022 Benchmark Survey is Done… and the Results are in!

October 10, 2022

MSCA conducted a 2022 comprehensive benchmark survey to obtain current data on key performance indicators (KPIs) in the HVACR and plumbing service industry. The results were very insightful and sure to be beneficial to all MSCA members. The full report is now available, results are presented in two formats, one is overall results and the second is broken down by company size which can provide specific insight relevant to your company. In addition, the findings have been summarized below. 

Features of BEST in CLASS Contractors:  

  • Provide primarily air conditioning, heating, plumbing & controls services 
  • Focused on growing their service agreement base 
  • 75% have a separate P/L for service and construction 
  • Have dedicated service agreement sales personnel 
  • Bill service agreements in advance 
  • “Auto Increase” service agreements at renewal (1-3% most common) 
  • Service Agreement (PM) retention rate of 93% or greater 
  • Bill quickly – Average is 4–8 days (upon completion of work) 
  • 77% of contractors average $250,000 or more revenue per service vehicle 
  • Allow service technicians to quote work in the field (average limit is approximately $6,000) 
  • Hire salespeople from the field 
  • Annual scheduled preventative maintenance hours per service technician between 300 and 800 
  • Have an average ratio of 2 to 3 field techs to one office staff 
  • Total non-billable technician time between 5-10% annually 
  • Truck inventory tracked using a software system 
  • Replace service vans based on mileage (150K – 200K most common) 
  • 85% have deployed a mobile field solution 

AH-HA Revelations from the 2022 MSCA Benchmark Survey: 

  • 15% of companies have not deployed a mobile solution 
  • 40% of contractors do not have automatic renewal of PMs 
  • 11% of companies auto-renewing at an increase of 1% – 2%  and 50% of companies are auto-renewing at 3% –  are they keeping up with costs? 
  • 31% of companies missing out on a cash flow opportunity by not advance billing their service contracts 
  • 19% of companies do not track truck inventory 
  • 23% of contractors do not have a separate P/L for service – how do they know how they are performing? 
  • Sole proprietorships decreased 7% from 2019 
  • Since 2019, 13% increase in those companies offering plumbing service 
  • Since 2019, 10% decrease in those performing refrigeration work and 2% decrease in residential work 
  • 96% of contractors have less than 16% non-billable time 
  • Contractors replacing vans less frequently than in 2019– 65% replace every five years or less, was 72% in 2019 – makes sense with supply chain shortages on vehicles 
  • 10% decrease of service techs quoting in the field from 2019 – losing out on a possible retention tool 
  • 10% increase of companies employing CRM from 2019 
  • 68% of companies still tracking tools manually or not at all 
  • 55% of contractors do not have a sales training program 
  • 16% of companies take more than 15 days to bill once job complete 
  • 68% of companies do not employ dedicated maintenance sales personnel 
  • 48% of companies outsource fleet management and maintenance 
  • 86% of companies are not using cameras (internal and external) on their vehicles 
  • 84% of companies are not considering Electric Vehicles 

Below, you can view and download the 2022 Benchmark Survey results, as well as compare results to the 2019 Benchmark Survey. 

Related Articles
Emergencies, disasters, accidents and injuries can occur at any time, usually without warning. MCAA’s Emergency Procedures will help you develop an emergency action plan to enable you and your employees to act quickly and decisively in the event of an emergency. It’s just one of MCAA’s educational resources that are free to MCAA members as a benefit of membership.…
More than 10,000 serious construction-related eye injuries happen each year, yet these injuries are preventable with proper eye protection. Help workers to understand why eye protection is critical. To celebrate 20 years of safety excellence, MCAA is releasing five impactful videos in 2023 to help improve safety & health across the entire industry.…
Did you take MCAA’s ASSE 12020: Environment of Care, Infection Control and Construction Risk Assessment Professional Qualification Standard certification class in April 2020? If so, your certification is set to expire, and MCAA has prepared a free 2-hour recertification course through ASSE International. The goal of the ASSE 12020 personnel certification is to provide end users with contractors and technicians who can work as valuable members of construction risk assessment teams. You can assist in protecting building occupants from pathogens and other potential construction hazards while at the same time preventing outbreaks. Following the course, attendees will need to pass a recertification exam. The cost of the exam is $110. ASSE will provide additional details during the webinar. Join MCAA and ASSE on Thursday, April 13 from 1:00 PM – 3:00 PM Eastern to take the first step toward your recertification.…
MCAA’s Virtual Trade Show connects our contractor members with the members of MCAA’s Manufacturer/Supplier Council.…

Time is running out! f you want to stay informed & involved in the legislative & regulatory policy issues that impact your construction business, register for the Construction Employers of America (CEA) National Issues Conference!

Take the first step toward your ASSE 12020 recertification. Join MCAA and ASSE on Thursday, April 13 from 1:00 PM – 3:00 PM Eastern for a free recertification course. Follow the link to learn more and register.

Looking for the latest from @DEWALTtough and Harris Products Group? Find it in MCAA’s Virtual Trade Show!

REGISTRATION OPEN – MCAA's WiMI Conference will be held June 12-14 in Nashville, TN and is an excellent opportunity for all women to DISCOVER  their potential. Learn more and register today

Load More...