Registration for MSCA’s Autumn Classes Now Open

August 21, 2023

MSCA provides focused training programs for your operational personnel. This collection of programs, unlike any other, provide the continued training to set your employees apart in the HVACR industry. 

MSCA Dispatchers Professional Development Training Program
November 9-10, 2023
Seattle, WA

SOLD OUT

This two-day program will provide dispatchers with all the skills they need to dramatically improve job performance. Custom designed especially for MSCA members, this program goes beyond traditional technical training to cover such critical dispatcher skills as leading technicians rather than letting technicians lead them, becoming the service manager’s partner, prioritizing customer emergencies, evaluating technician abilities, and managing their own careers in dispatching. After attending this program, dispatchers will be able to improve their job performance by learning how to: identify the service life cycle and the critical contact points that impact service success; recognize the importance of the dispatcher’s job and its impact on the organization’s profitability; communicate effectively with technicians and customers; and use good decision-making approaches for optimum priority setting and effective resource allocation.

MSCA Growing and Developing Service Supervisors 
November 9-10, 2023
Seattle, WA

SOLD OUT

The Field Service Supervisors Training Program is focused training designed specifically for improving the performance of your field service supervisors. Using proven methods, this program will advance skills in leadership, coaching, planning, time management, communication, and motivational techniques, all of which will give the field supervisor an edge and the confidence to deal with the workplace challenges of today.

MSCA Service Managers Training Program
November 13-16, 2023
Seattle, WA

SOLD OUT

Get the management and leadership skills you need to help your company succeed during this intensive four-day program. Whether you have come up through the trades with little or no formal management training or you want to enhance your management skills to become a more effective leader, this course is for you. Topics will include financial management, communications, coaching, managing conflict, motivating employees and more. A variety of small group activities, assessment tools, and skills-building exercises will help you apply the skills you learn in class, preparing you to go back to the office ready to use what you’ve learned. 

Get the management and leadership skills you need to help your company succeed during this intensive four-day program. Whether you have come up through the trades with little or no formal management training or you want to enhance your management skills to become a more effective leader, this course is for you. Topics will include financial management, communications, coaching, managing conflict, motivating employees and more. A variety of small group activities, assessment tools, and skills-building exercises will help you apply the skills you learn in class, preparing you to go back to the office ready to use what you’ve learned. 

Related Articles
Field leaders looking to enhance their leadership skills and industry knowledge will benefit from MCAA’s May Field Leaders Conference, being held Monday, May 12 - Wednesday, May 14 at the Hilton Washington DC National Mall The Wharf. The event is nearing full capacity. Don't miss this opportunity to register your field leaders today!…
Welcome to Inside MCAA, The Blueprint to Mechanical Contracting, the podcast dedicated to unveiling the strategies and resources that power success within the Mechanical Contractors Association of America. Hosted by renowned Customer Experience Coach and NEI Instructor Frank Favaro, each episode dives deep into the wealth of educational tools, networking opportunities, and advocacy efforts that define MCAA. …
New workers are often the most vulnerable to accidents and injuries. MCAA’s New Worker Safety & Health Resources assist contractors in providing training on how to identify common hazards in the mechanical industry, and how to protect themselves from those hazards. Topics covered include stop work authority, pre-task planning, PPE, working at heights, fall protection, fall prevention, power tool safety, hazard communication, housekeeping, and emergency procedures. These are just a few of MCAA’s educational resources that are free to MCAA members as a benefit of membership.…
Hurckman Mechanical Industries (HMI), an MCAA member, was awarded the prestigious Wisconsin Workplace Safety Award on April 14, 2025, for medium-sized construction companies. The award was given by the Wisconsin Safety Council (WSC), the state’s leading provider of safety training and products. This honor is a significant achievement—only about 200 companies have received it in the past 31 years.…
Load More...