MSCA announces the release of the Field Service Software Report, fourth in the MCAA Technology Research Series, as developed by JBKnowledge. This report analyzes the current state of service software deployment and helps demystify the process for evaluating and implementing service software in an organization.
The report is based on data collected through a technology survey of MSCA members undertaken earlier this year. James Benham, president of JBKnowledge discussed the report results at a special session during the MSCA annual educational conference held in Scottsdale, AZ. The report explains features and functions members should expect to find in service software and evaluates currently available service software.