Category: Service

Get Profitable Results and Improve Performance with MSCA’s Sales Basecamp!

Have you recently added new sales staff to your team? Could your current sales team members benefit from taking a refresher course? If your answer is “Yes”, register them now for MSCA’s Sales Basecamp, February 5-6 to be held in Phoenix, AZ. Class size is limited and fills up fast so don’t miss out!

This popular, in-demand, two day program will provide your sales team member with the skills needed to build long-term customer relationships, efficiently and effectively prospect for results, understand the MSCA Sales Cycle, prepare for that first critical meeting and handle objections professionally during the proposal presentation.

Click on the buttons below to register or learn more!

Want to Educate Your Workers About Workplace Distractions? This Video Can Help!

MCAA’s Workplace Distractions Safety Training Video will help your workers recognize and avoid the most common industry-related workplace distractions.

Your workers will learn about the four most common types of distractions:

  • Driving distractions
  • Electronic distractions
  • Environmental distractions
  • Personal distractions

Download or play the video

There’s More…

Accompanying materials are also available to assist you in highlighting key training points, documenting worker training and confirming that workers understand the training concepts:

Highlight key training points

Download the Pocket Guide

Document worker training

Download the Documentation Sheet

Confirm that workers understand the training concepts

Download the Test

Download the Test Answer Key

Want Even More Safety Resources?

MCAA has you covered, with a full range of resources to help you protect your workers from injury and comply with applicable safety regulations. Here’s where to find them:

On our Direct Links to MCAA & MSCA Safety Resources page, where they’re listed by category with links.

Go there now

In the Resource Center, where you can use the blue Refine Your Search bar to pinpoint exactly what you’re looking for.

Visit the Resource Center

Have questions or need personal assistance?

Contact MCAA’s Pete Chaney.

Announcing MSCA Sales Institute Program Schedule for 2018!

Announcing the MSCA Sales Institute Program Schedule For 2018!
Registration is Now Open So Sign Up For Your Class Today!

January 29 – 30, 2018, Sales Leadership Symposium in Irvine, CA
February 5 – 6 , 2018, Sales Basecamp in Phoenix, AZ
April 15 – 19, 2018, Sales Masters Week 1 in Oak Brook, IL
May 7 – 8, 2018,  Sales Basecamp in Chicago, IL
November 4 – 9, 2018, Sales Masters Week 2  in Houston, TX

MSCA’s Sales Institute, an MSCA University program is the first and only focused training program specific to service sales in the HVACR industry. This program, unlike any other, provides a clear career path for growing and developing service sales professionals to ensure their success, enhance their value to the company, encourage retention and, ultimately, increase sales. Nowhere else does such a comprehensive educational offering exist that focuses on your needs.

Sign up using the links below:

Sales Leadership Symposium

Sales Basecamp

Sales Masters Week 1 Sales Masters Week 2

MSCA CONNECT 2017 Post-Conference Website is Live!

We give our sincerest thanks to all the conference attendees who made MSCA CONNECT 2017 the best attended MSCA conference to date and to those who were unable to attend this year, here’s a peek at what you missed and a good snapshot of what’s to come for MSCA CONNECT 2018.

We hope that all of you will join us for next year’s conference to be held October 21-24, 2018 in Huntington Beach, CA at the Hyatt Regency Huntington Beach Resort and Spa! So please Save the Date!

MSCA CONNECT 2017 Education Conference Recap Video:

Click below to see the MSCA CONNECT 2017 Post Conference Website!

Need Help Managing Your Business Finances? Check Out These Bulletins!

Staying on top of your company’s finances can be challenging, especially during periods of economic volatility. With that in mind, MCAA’s Management Methods Committee produced bulletins that address the most critical accounting and financial issues facing your business.

The bulletins cover a wide range of topics from general guidelines—Tips to Help Contractors Manage Through an Economic Downturn, Guide to Financial Statements and Credit Policy Criteria—to more specific issues, such as Cash Flow, Service Mark-ups vs. Construction Mark-ups and Other Direct Job Costs (ODJC’s) and Indirect Job Costs. Each bulletin provides detailed, current information that will not only help you keep your finances in balance but may also streamline your company’s accounting processes and improve your business relationships with your customers, project associates and equipment suppliers.

Want to See All of the Management Methods Bulletins?

You can find them on our Management Methods Bulletins page, where they’re listed by category with links.

GO THERE NOW

Or in the Resource Center, where you can use the blue Refine Your Search bar to pinpoint exactly what you’re looking for.

VISIT THE RESOURCE CENTER

MSCA Appoints First Female Chair of MSCA Board of Managers

NEWS RELEASE

Mechanical Service Contractors of America Names First Woman Chair of MSCA Board of Managers

Jaimi Lomas, VP of Service, A.O. Reed & Co., makes MSCA history

ROCKVILLE, MD—The Mechanical Service Contractors of America (MSCA) announced the appointment of Jaimi Lomas, vice president of service at A. O. Reed in San Diego, CA, as the first woman chair of the MSCA board of managers during its 32nd annual education conference in Boca Raton, Florida. Kip Bagley, vice president of service at EMCOR Services, Mesa Energy Systems, Irvine, CA, will serve as vice chairman, Steve Smith, senior vice president of ACCO Engineered Systems, Inc., Glendale, CA, will serve as treasurer and Chris Carter, vice president of service at Murphy Company, St. Louis, MO, will now serve as past chairman.

Jaimi Lomas, vice president of service for A.O. Reed & Co. in San Diego, CA is a 20+ year veteran of the company and is responsible for sales, operations, and the overall growth and financial health of the service division. With over 10 years in her current role at A.O. Reed & Co., Jaimi is expert in building strategic customer relationships and has a true passion for developing internal culture and mentoring employee success.  As a female in a male dominated industry, Jaimi is focused on building an inclusive and diverse organization that reflects the community and allows individuals to contribute and reach their full potential. Jaimi was selected as the 2011 HVAC Woman of the Year by HVAC News, and has been an active leader with BOMA in San Diego for over 20 years. She has served on the MSCA marketing committee for 10 years and as its chairman for the past two years as well as serving on the MSCA Board of Managers for six years. Jaimi is currently President of the Mechanical Service Contractors of San Diego. For over a decade she has been a committed Big Sister for Girls Rising where she has inspired many young women.

MSCA and Convoy of Hope Video Highlights at MSCA CONNECT 2017!

MSCA & Convoy of Hope video highlights at MSCA CONNECT 2017 at the Palm Beach County Food Bank in Boca Raton, Florida!

For the eighth consecutive year, MSCA and Convoy of Hope worked together to assist a local charitable organization at MSCA’s annual education conference. This year, MSCA worked in Boca Raton at the Palm Beach County Food Bank, during MSCA CONNECT 2017.

Check out MSCA’s day of charity, hard work and fun.

 

MSCA and Convoy of Hope Featured in News!

MSCA made the News – with HOPE anything is POSSIBLE!

For the eighth consecutive year, MSCA and Convoy of Hope worked together to assist a local charitable organization at MSCA’s annual education conference. This year, MSCA worked in Boca Raton at the Palm Beach County Food Bank, during MSCA CONNECT 2017.

Click the link below for the story!

MSCA Social Media Survey Winners!

We Have Winners! 
Congrats to the 10 winners who won – just for completing the one minute Social Media Survey! Many thanks to all who responded to the survey for your valuable feedback!

 

$100 Amazon Gift Card Winners:
Michele Hoffman, MCA of Omaha, Inc.
Richard Cooke, ABM Building Solutions, LLC
Chris Rainwater, McKenney’s, Inc.
Ron Timmons, American Mechanical Services of Colorado, Inc
John Ferrucci, F & F Mechanical Enterprises

 

$50 Amazon Gift Card Winners:
Jodi Van Haren, Advantage Mechanical Refrigeration, Inc.
Steve Hayes, The Brandt Companies, LLC
Pattie Krippendorf, Mechanical, Inc.
Daniel Huelsenbeck, Wagner-Meinert, LLC
Roger Eineichner, Penta Technologies, Inc.

 

Winners: Please email Mia Yi, Director of Communications at myi@mcaa.org, to claim your prize!

MSCA’s Plumbing Service 101 – Cash is King Webinar is Now Available!

If you missed Plumbing Service 101, Module 4 – Cash is King, don’t worry, you can now access the webinar in both MSCA’s Resource Center and in Archived Webinars.

This fourth webinar in the MSCA original series, Plumbing Service 101, Cash is King, focuses on the financial aspects of operating a successful plumbing service business. Some of the topics discussed include the cost of an hour of service; flat rate pricing versus hourly billing; the components of labor burden; pre-qualifying customers; billing and collections; handling paperwork; and initial expenses required for start-up.

Each module consists of a 60-minute webinar and corresponding workbook. Webinars and workbooks are free to MSCA/MCAA members.

Access the webinar in Archived Webinars

 

MSCA CONNECT 2017 – Trends and Forecast for Mechanical Service Industry

Dr. Christopher Kuehl 
MSCA CONNECT 2017
An Economy in Flux: Has it Worked Out as Expected?

Dr. Kuehl, leading chief economist for several national and international organizations, will discuss and share his forecast for the mechanical service industry at MSCA CONNECT 2017 Education Conference, October 15-18.

This informative session will give you a solid overview of what has transpired in 2017 and what we can expect and look forward to in 2018. The world of the mechanical service contractor engages with almost every sector of the economy. After Dr. Kuehl’s revealing session, you will have a better idea of which sectors are healthy and which still struggle so that you are better equipped to make decisions for your company armed with this important economic information.

Dr. Christopher Kuehl is a Managing Director of Armada Corporate Intelligence and holds advanced degrees in economics, Soviet and East Asian studies. He provides forecasts and strategic guidance for a wide variety of corporate clients around the world. Dr. Kuehl was a professor of economics and finance for 15 years, teaching in the US, Hungary, Russia, Estonia, Singapore and Taiwan.

Don’t miss Dr. Kuehl’s informative session on Tuesday, October 17! Register today for MSCA CONNECT 2017 using the button below.

MSCA 2017 Conference Website

MSCA CONNECT 2017 – Does Your Company Have a Culture of Innovation?

Jay Rao – MSCA CONNECT 2017

Innovation Sandbox: 
Entrepreneurial Leadership &
Culture of Innovation

Jay Rao, a highly rated MCAA ALI presenter and Babson Executive Education programs instructor, uses his executive teaching and consulting in the areas of innovation in initiatives within firms; implementation; customer experience; and  corporate entrepreneurship to show how companies need to change and adapt to new technologies in order to embrace the future of our industry. Dr. Rao’s insights and examples of how big companies like Kodak missed tremendous opportunities to embrace new inventions, for the sake of keeping the status quo, will help you recognize how not to follow that old way of thinking. Dr. Rao shares how the sustainability and stability of big companies has changed with technology and how embracing innovation trends will enable us to implement new technologies into areas of our business with an open mind.

Dr. Rao teaches extensively in the Babson Executive Education programs and has taught and/or consulted for leading companies such as BAE Systems, GlaxoSmithKline and Ocean Spray.

Don’t miss Dr. Rao’s eye-opening and informative session on Tuesday, October 17! Register today for MSCA CONNECT 2017 using the button below.

MSCA 2017 Conference Website

MSCA CONNECT 2017 – Do You Have a Values-based Company?

Robert Richman at MSCA CONNECT 2017 
Built For Growth – The Value-Based Company

Engaged employees are productive, efficient, and have a great time. This means low turnover, and highly motivated employees you don’t have to micro manage. Values-based companies have employees who manage and motivate themselves. Robert Richman shares stories of the strength of the core values at Zappos.com (a company that became the #6 Best Place to Work in America and #1 in Customer Service), then shares the science behind why they work so well. Once you learn the secrets behind how values work, you will know how to shape culture. Robert shares with you a process to use in discovering and then implementing the values across your organization.

Robert is a culture strategist and co-creator of Zappos Insights, an innovative program focused on educating companies on the secrets behind Zappos’ amazing employee culture. He is also the author of The Culture Blueprint and is a sought after keynote speaker at conferences around the world.

You won’t want to miss Robert’s insightful and engaging session on Tuesday, October 17! Register today for MSCA CONNECT 2017 using the button below.

MSCA 2017 Conference Website

 

MSCA CONNECT 2017 – It’s Possible to Hug Your Haters!

Jay Baer at MSCA CONNECT 2017 – It’s Possible to Hug Your Haters!

Take a sneak peek at Jay’s video to you above.

Jay Baer, author of Hug Your Haters, the world’s first modern customer service manual, shows how companies large and small can benefit from the enormous increase in online complaints and customer feedback. If it feels like there are more complaints than ever, and that you’re spending more time and money dealing with negativity and backlash, you’re right. But the rise of customer complaints is actually an enormous opportunity. In this eye-opening presentation, Jay reveals brand-new, proprietary research into The Science of Complaints – why and where your customers complain, how to embrace your complainers and turn impossible, negative situations into positive, possible solutions. Jay has spent 23 years in digital marketing and customer experience, consulting for more than 700 companies during that period, including 32 of the FORTUNE 500.

Don’t miss Jay’s enlightening session on Wednesday, October 18! Register today for MSCA 2017 using the button below.

MSCA 2017 Conference Website

MSCA CONNECT 2017 Education Conference Spotlight

Julie Williamson – MSCA CONNECT 2017

Bringing The Possible to Life: Influencing Decisions Across Your Business 

Julie Williamson, Vice President of Strategy & Research for Karrikins Group (founded by Peter Sheahan, a popular presenter at MSCA conferences) has worked nationally and internationally with companies both large and small, helping them execute a strategy for transformation.

Have you ever found yourself frustrated by people not getting aligned behind an investment or a strategic direction you want to make for your business? Perhaps you have a modern technology to implement, but people continue to find ways to use the old system. You need to get people to make different decisions about their everyday behaviors – how they show up, and what they do to deliver on your organizational commitments. That means you need to disrupt the ‘same old / same old’ thinking that drives most of their decisions, and you need to create new responses that are better aligned with your business goals.

In Julie’s engaging and energizing Education Session, she will dive into the 5 Drivers of decision making and how you as a leader can use them to drive your strategy forward bringing “The Possible” to your business.

Take a peek at Julie’s message below:

For additional information, click on the buttons below:

MSCA 2017 Conference Website

 

UA’s Mark McManus is Special Guest Speaker for MSCA CONNECT 2017 Education Conference!

Mark McManus, UA General President, will be our Special Guest Speaker at MSCA CONNECT 2017 Education Conference on Monday, October 16th at our Opening Celebration!

Mark McManus, United Association General President, leads the nation’s most progressive and influential trade union. Mark McManus has had a distinguished career in support of our nation’s hardworking men and women and has been unwavering in his commitment to a strong and mutually beneficial partnership between labor and management. Mark has served the UA  as International Representative, Administrative Assistant to the General President, and General Secretary-Treasurer before taking over as GP of the 340,000 member International Union.

You must be registered for MSCA 2017 to attend the Opening Celebration, so sign-up today.

For additional information and to register, click on the button below:

MSCA 2017 Conference Website

 

MSCA CONNECT 2017 Education Conference Highlight Our One-Day Optional Bonus Program!

Join us for Managing Your People Profits on Sunday, October 15th at
MSCA CONNECT 2017 Education Conference!

In this one-day optional bonus program, MSCA will share proven strategies and tactics necessary to build a talent plan and pipeline. This session will help you with your investment strategies to find the right people to join your team and ensure long-term stability and growth and to understand the importance of generational differences (GenZ, Millennials, GenX and Boomers), engaging available technology solutions and the impact on your profitability will be discussed.

Jon Finch, VP of Training and Recruiting for Milwaukee Tool, with years of experience working with Milwaukee’s recruiting model, will be sharing best practices for success. He has spent the last 17 years working on finding the best people to help the company grow over 20% each year.

This dynamic session will give you the opportunity to learn best practices and share with your peers the challenges you are facing. You will delve into strategic planning for your future success and leave with the tools you need to get your company ahead of this challenge – instead of constantly reacting to changes.  Topics include:

  • The cost of turnover and recruiting
  • Planning for your employment needs
  • Prospecting for future employees
  • Best practice hiring decisions
  • Behavior Based Interview models
  • Investment strategy and return values

The cost for this one-day optional bonus program is $500 and includes breakfast and lunch as well as session workbook and materials. Don’t miss this opportunity to gain insightful recruiting strategies to sustain and grow your business!

For additional information and to register, click on the buttons below:

MSCA 2017 Conference Program

MSCA 2017 Conference Website

MSCA’s Plumbing Service 101 – Finding and Developing Great Plumbing Techs Webinar Now Available!

If you missed Plumbing Service 101, Module 3 – Finding and Developing Great Plumbing Techs, don’t worry, you can now access the webinar in both MSCA’s Resource Center and in Archived Webinars.

This third webinar in the MSCA original series, Plumbing Service 101, Finding and Developing Great Plumbing Service Technicians, provides an overview of where and how to find talented individuals and how best to train them. You will learn about the important traits to look for in your recruiting efforts and the skills needed for success.

In this webinar, Tom Bigley, UA Director of Plumbing Services, shares relevant information on UA Plumbing Service Training Programs.

Each module consists of a 60-minute webinar and corresponding workbook. Webinars and workbooks are free to MSCA/MCAA members.

Access the webinar in Archived Webinars