Category: Service

Interested in Plumbing Service? The PCA Roundtable Is Open for Registration

Commercial plumbing service offers a lot of benefits to contractors. Although it can be difficult to begin or optimize, it offers a lot of benefits including higher margins and reliable work flow.  This roundtable is a one-day meeting intended for both established plumbing service operations and contractors interested in getting into plumbing service.

Located at the Loews Chicago O’Hare, it offers attendees the ability to fly in and out the same day or minimize the amount of time away from the operations.

Report Shows MCAA Members Don’t Invest Enough in Tech Budget and Manpower

In 2018, MCAA sponsored a JBKnowledge Construction Technology Report that surveyed over 2,800 professionals in the construction industry. In the newly released MCAA-Focused Report, the responses given by MCAA members were separated and compared to those of the rest of the construction industry.

While MCAA members are getting heavily involved in VDC and mobile technology, they are behind the rest of the industry when it comes to some aspects of R&D. As the report’s primary researcher, Liz Beechinor from JBKnowledge points out, “Our research is showing that the construction industry as a whole is behind on R&D spending compared to other industries, but when we take a look at MCAA members’ responses and compare that to the construction industry, they are even further behind. Fewer MCAA contractors have dedicated R&D budget and employees dedicated to R&D.”

According to a 2017 McKinsey Report, the construction industry as a whole spends less than 1% of their revenue on R&D. Compared to the auto industry, which spends 3.5%, and the aerospace industry, which spends 4.5%, this can seem relatively underfunded.

What is even more concerning is construction companies’ lack of any R&D budget. The 2018 MCAA-Focused Construction Technology Report showed that 56.8% of those surveyed had no budget for R&D, while 63.5% of MCAA members reported that they didn’t budget for R&D.

The same could be said for having employees dedicated to R&D. In the last few years, we have seen more MCAA and MSCA contractors dedicate manpower to technology research and implementation, but on average, they are still behind the rest of the industry.

Most respondents that identified as MCAA members reported that they had one or two people dedicated to R&D, while 37% do not have employees dedicated to R&D. During a presentation on the topic at MCAA19, MCAA’s Director, Construction Technology Sean McGuire explained, “While we are seeing more members take technology seriously, smaller companies are going to always be more limited on budget and manpower that they can dedicate towards research and implementation. Larger GCs and CMs can absorb these costs a little easier simply as a function of their size.”

Being bigger does not necessarily mean better though.  As Sean notes, “While research and staff budgets can be absorbed by larger companies easier, the bigger you are, the harder implementation becomes. Small companies can adopt changes a lot faster because you can get less people pulling in the same direction faster.  Large companies have to dedicate more resources to implementation and follow up.”

This lines up with another report question that asked what the most limiting factor was for adopting new technology. Not surprisingly, lack of staff and budget received the highest response rates and were concerns for nearly half of the MCAA respondents. The report provides further insight into these questions as well as BIM productivity and estimation and mobile device and hardware use.

PCA Debuts New Seminar for Plumbing Service Contractors

This summer, the PCA is beta testing a new seminar on Plumbing Service to its members.  The Plumbing Service Roundtable is designed to be an efficient, one-day seminar that will allow attendees to be out of the office as little as possible.

The roundtable is scheduled for June 21st at the Hilton Chicago O’Hare, conveniently attached to the airport.  With a program scheduled from 10:00 AM – 4:00 PM, attendees will have the ability to fly in and out the same day to maximize their time out of the office.

Sessions will primarily be led by contractors with the intention to open up dialog between attendees and share best practices.  The curriculum will include content on recruiting, training, technology, inventory, sales and truck setup.

With this new session being a beta-test, registration will be limited to 35 attendees and a limit of only one attendee per company.  It is also recommended that attendees already be engaged in plumbing service at some level in order to share their experiences.

Registration is open and available on a first-come, first-served basis.  For more information, download the brochure or register online.

 

Hackers Cripple Boeing with Ransomware

Nick Espinosa, Chief Security Fanatic and featured speaker at the upcoming MSCA18 Conference, gives a quick update about what happened and how MCAA and MSCA contractors are often targeted as access points for larger corporations. Update and patch your software so that you are not the easy prey for criminal hackers.

Member Company, Arista, Boosts Consumer Confidence with New XOi Wearable Technology

The collaboration of member company Arista, NYC metro area’s leading HVAC contractor, and XOi Technologies revolutionizes the way the HVAC service industry interacts with clients by empowering customers to see the tasks completed on a service call rather than trying to decipher job details from a bill. Customers no longer have to rely solely on trust when assessing job performance and are provided with video documentation of each service call.

Leading HVAC companies, like Arista, are beginning to use new video documentation technology provided by companies similar to XOi Technologies that helps them prove the value they provide to their customers with planned maintenance and repair service.

An HVAC technician in the field uses wearable technology that looks like a pair of
safety glasses, but actually allows them to take video of what they see and do. They can record video evidence that shows you exactly what they’re doing and why.

Arista’s evidence-based approach to service assures customers they are getting what they pay for; the bill matches the services rendered. The video documentation is a useful record-keeping tool, especially for business owners and property managers in charge of multiple sites.

MSCA Discussion Forum is LIVE!

Here are the easy instructions on how to use MSCA Discussion Forum:

  • Log into MSCA’s website with your username and password
  • Go to Discussion Forum tab at upper right hand corner and click
  • Scroll down and pick a topic that you want to join or start a new topic
  • Share your thoughts or ask a question and hit the submit button
  • Connect with experts and peers in interesting discussions and get feedback

Want to share a profile image or go “incognito” with a different name?

  • Go to “My Forum Settings” and click
  • Click “Edit” if you want a different name to appear for your profile and save changes (default is your first name)
  • Click “Change Profile Photo” if you want to add an image or profile pic
  • Click and drag an image or select one from your files
  • Adjust the square frame over your image and click “Crop”
  • Clicking “Crop” saves your image and you can change it at any time

MSCA Connect DATELINE Jan/Feb 2018

Click and CONNECT with DATELINE, MSCA’s monthly newsletter! What you need to know to catch up on the latest news and information and all things – MSCA.

Sales Masters Attendees Say that MSCA Sales Masters Program Delivers the Best ROI!

“My personal experience with the Sales Masters program was prolific and educational. Our instructors were dynamic in a way that allowed you to showcase your strengths and improve your weaknesses. Thanks to their program, I achieved an overall higher closing ratio.”  
Eli M. Mimari – H.T. Lyons, Inc.

News Update – for a Limited Time ONLY, the Sales Masters Program is waiving the prerequisite of attendance at the Sales Leadership Symposium so take advantage of this waiver and enroll now. Week One is April 15-19, 2018 in Oak Brook, IL and Week Two is November 4-9, 2018 in Houston, TX. Limited spaces available and no prerequisite, so sign up today!

The curriculum, designed by in-the-field experts in partnership with sales specialists from the University of Houston Sales Excellence Institute, is for the intermediate to advance level service sales employee. The tools and insights learned in Sales Masters are certain to take your sales professionals to the next level and allow them to become the go-to resource for their teams and customers.

REGISTER HERE TODAY

Strengthen Your Service Dispatcher’s Performance!

Registration is now open for the much-anticipated and in demand MSCA Dispatchers Professional Development Training Program to be held September 12-13, 2018 in Kansas City, MO!

As the first point of contact for your customers, service dispatchers are vital to your business. To ensure these crucial team members are well-prepared to effectively perform their role, register them for the MSCA Dispatchers Professional Development Training Program.

New and experienced dispatchers will gain valuable insights and understanding about their importance to your business and its current and future success. This class SELLS OUT FAST so sign up your dispatchers today!

Past MSCA Chair Dick Starr Featured in Contracting Business Magazine

The CB Interview: Dick Starr

Controls innovator and past MSCA chair, Dick Starr, reflects on his career in controls, the HVAC industry, his experience and service with MSCA and MCAA and shares his years of knowledge in this interview.

Dick recently sold his company, The Enterprise Corporation, that he purchased in 1977 to a colleague within his network but he will continue to be involved in its daily functioning.

Read the article by clicking the button below.

MSCA’s Popular Plumbing Service 101, Fifth Webinar is February 8th and Registration is Now Open!

This fifth webinar in the MSCA original series, Plumbing Service 101, Operations Part 1, will explore the key personnel and organizational structure required to establish, sell, and grow a viable plumbing services division.

There are many similarities between HVACR and plumbing operations. While some of a company’s existing resources can be shared, others are unique to plumbing. Failing to take these exclusive requirements into consideration can spell disaster. This webinar will explore the key personnel and organizational structure required to establish, sell, and grow a viable plumbing services division.

The webinar is scheduled for February 8th at 1:00 pm EST, sign up today!

MSCA Connect DATELINE December 2017

Happy Holidays! All of us at MSCA wish you a very happy, healthy and prosperous hoiliday season!

Click and CONNECT with DATELINE, MSCA’s monthly newsletter! What you need to know to catch up on the latest news and information and all things – MSCA.

Registration for Growing and Developing Service Supervisors is Now Open!

MSCA’s Growing and Developing Service Supervisors program, scheduled for April 19-20, 2018 and to be held in Brookfield, WI, is a two-day hands-on program that uses real world exercises and relatable video recorded role plays that engages participants. Your Service Supervisor will be able to easily incorporate the skills learned from this program into their everyday responsibilities.

Every participant who completes the program will receive a Certificate of Completion and a comprehensive workbook to use for day-to-day responsibilities in areas such as safety, operations, training, tools and vehicles. This valuable workbook contains more than 100 sample forms, procedures, checklists and reports that field supervisors use daily. Sign up for this program by clicking the button below.

MSCA CONNECT 2017 Featured in the NEWS (ACHRNews)!

MSCA CONNECT 2017 is featured in the current issue of the NEWS, the HVACR Contractor’s Weekly Newsmagazine. Under the title, “MSCA Connect – Where Everybody Knows a Trade”, the article is a well-written summary of our action-packed, education-filled, exciting and fun four-day conference at the Boca Raton Resort and Club in Boca Raton, Florida this past October!

Read the article by clicking the button below!

Get Profitable Results and Improve Performance with MSCA’s Sales Basecamp!

Have you recently added new sales staff to your team? Could your current sales team members benefit from taking a refresher course? If your answer is “Yes”, register them now for MSCA’s Sales Basecamp, February 5-6 to be held in Phoenix, AZ. Class size is limited and fills up fast so don’t miss out!

This popular, in-demand, two day program will provide your sales team member with the skills needed to build long-term customer relationships, efficiently and effectively prospect for results, understand the MSCA Sales Cycle, prepare for that first critical meeting and handle objections professionally during the proposal presentation.

Click on the buttons below to register or learn more!

Want to Educate Your Workers About Workplace Distractions? This Video Can Help!

MCAA’s Workplace Distractions Safety Training Video will help your workers recognize and avoid the most common industry-related workplace distractions.

Your workers will learn about the four most common types of distractions:

  • Driving distractions
  • Electronic distractions
  • Environmental distractions
  • Personal distractions

Download or play the video

There’s More…

Accompanying materials are also available to assist you in highlighting key training points, documenting worker training and confirming that workers understand the training concepts:

Highlight key training points

Download the Pocket Guide

Document worker training

Download the Documentation Sheet

Confirm that workers understand the training concepts

Download the Test

Download the Test Answer Key

Want Even More Safety Resources?

MCAA has you covered, with a full range of resources to help you protect your workers from injury and comply with applicable safety regulations. Here’s where to find them:

On our Direct Links to MCAA & MSCA Safety Resources page, where they’re listed by category with links.

Go there now

In the Resource Center, where you can use the blue Refine Your Search bar to pinpoint exactly what you’re looking for.

Visit the Resource Center

Have questions or need personal assistance?

Contact MCAA’s Pete Chaney.

Announcing MSCA Sales Institute Program Schedule for 2018!

Announcing the MSCA Sales Institute Program Schedule For 2018!
Registration is Now Open So Sign Up For Your Class Today!

January 29 – 30, 2018, Sales Leadership Symposium in Irvine, CA
February 5 – 6 , 2018, Sales Basecamp in Phoenix, AZ
April 15 – 19, 2018, Sales Masters Week 1 in Oak Brook, IL
May 7 – 8, 2018,  Sales Basecamp in Chicago, IL
November 4 – 9, 2018, Sales Masters Week 2  in Houston, TX

MSCA’s Sales Institute, an MSCA University program is the first and only focused training program specific to service sales in the HVACR industry. This program, unlike any other, provides a clear career path for growing and developing service sales professionals to ensure their success, enhance their value to the company, encourage retention and, ultimately, increase sales. Nowhere else does such a comprehensive educational offering exist that focuses on your needs.

Sign up using the links below:

Sales Leadership Symposium

Sales Basecamp

Sales Masters Week 1 Sales Masters Week 2

MSCA CONNECT 2017 Post-Conference Website is Live!

We give our sincerest thanks to all the conference attendees who made MSCA CONNECT 2017 the best attended MSCA conference to date and to those who were unable to attend this year, here’s a peek at what you missed and a good snapshot of what’s to come for MSCA CONNECT 2018.

We hope that all of you will join us for next year’s conference to be held October 21-24, 2018 in Huntington Beach, CA at the Hyatt Regency Huntington Beach Resort and Spa! So please Save the Date!

MSCA CONNECT 2017 Education Conference Recap Video:

Click below to see the MSCA CONNECT 2017 Post Conference Website!

Need Help Managing Your Business Finances? Check Out These Bulletins!

Staying on top of your company’s finances can be challenging, especially during periods of economic volatility. With that in mind, MCAA’s Management Methods Committee produced bulletins that address the most critical accounting and financial issues facing your business.

The bulletins cover a wide range of topics from general guidelines—Tips to Help Contractors Manage Through an Economic Downturn, Guide to Financial Statements and Credit Policy Criteria—to more specific issues, such as Cash FlowService Mark-ups vs. Construction Mark-ups and Other Direct Job Costs (ODJC’s) and Indirect Job Costs. Each bulletin provides detailed, current information that will not only help you keep your finances in balance but may also streamline your company’s accounting processes and improve your business relationships with your customers, project associates and equipment suppliers.

Want to See All of the Management Methods Bulletins?

You can find them on our Management Methods Bulletins page, where they’re listed by category with links.

GO THERE NOW

Or in the Resource Center, where you can use the blue Refine Your Search bar to pinpoint exactly what you’re looking for.

VISIT THE RESOURCE CENTER