Innovative service contractors aren’t waiting for the industry to shift—they’re using technology to build stronger, more reliable businesses right now. The companies pulling ahead treat data, software, and process as core parts of their service operation. They’re tightening up dispatch, improving documentation, speeding up quoting, and building more consistent maintenance programs. This year’s MEP Innovation Conference reflects that reality with a stronger focus on service and a lineup designed to help contractors raise their game
The conference includes a general session focusing on analytics, showing how data is reshaping daily decision-making for each trade and service. Contractors are learning how to turn scattered information into practical insight—helping them understand performance trends, identify bottlenecks, and make better choices that improve operations. The session focuses on how stronger visibility leads to more predictable results.
A breakout session immediately following will explore Service KPI’s specifically and the role of measurement and action in building a high-performing service division. Every part of service runs better when the team can see what’s happening and respond with purpose. The session covers how to build a measurement culture and how consistent reporting helps eliminate surprises.
Another highlight is Chaos to Control: Leveraging Software to Drive Service Excellence. Every service manager knows the pain points: dispatch chaos, inconsistent documentation, last-minute quoting, weak agreement tracking, and uneven follow-through. This session shows how modern service software can bring order to daily noise and create a more disciplined, reliable operation.
The service content rounds out with a contractor-led roundtable on Mechanical Service Software and Tools. It will look at workflow design, configuration, and common mistakes. It’s a practical, peer-level conversation, not a vendor presentation.
Mechanical service is becoming a technology-driven business. Contractors who invest in their systems and data are improving productivity, closing quotes faster, and managing agreements more reliably. The MEP Innovation Conference gives service managers, dispatch leaders, and executives practical tools they can put to work immediately. Service isn’t an afterthought—it’s a priority.
Join us January 26-28, 2026 at The Austin Marriott Downtown, Austin, TX
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Click the link to learn more about Mark Breslin's session, Legacy Leadership, and about the November conference in Atlanta, GA.
https://www.mcaa.org/news/flcbreslin-2024-atlanta/
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