Althoff Industries’ Revenue Surges With ServiceTitan for Customer Service

January 29, 2024

Althoff Industries credits their switch to ServiceTitan software with an improvement in customer service that contributed to an increase from $8.5 million in revenue in 2021 to $11.4 million in 2022. Althoff went live with the software in July 2021 after spending decades on a server-based customer relationship management system. It was such a momentous occasion for Blake Wiltshire, director of residential services at Althoff, that an empty bottle of champagne sits on his shelf to commemorate the moment.

Looking for More Smart Solutions?

Visit the Smart Solutions Case Studies area of our website! You’ll see how other mechanical contractors found their win-win with productivity-enhancing and cost-saving applications from members of MCAA’s Manufacturer/Supplier Council.

Plus, you’ll find tips and ideas on other ways you and your company can save money and enhance your productivity.

Related Articles
The ripple effect of change begins with one small action – and in the mechanical industry, women are making waves. The WiMI Conference offers an unparalleled opportunity to connect with like-minded professionals, gain valuable knowledge, and be inspired by the journeys of those who have dared to lead. Whether you're new to the industry or a seasoned executive, the WiMI Conference is a platform for you to find your voice and expand your influence within the industry. Join us at the WiMI Conference – empower yourself, connect with others, and leave ready to make your mark on the industry. Register now!…
MCAA’s Virtual Trade Show connects our contractor members with the members of MCAA’s Manufacturer/Supplier Council.…
P.J. Dionne Company found that using Sloan’s AER-DEC® Integrated Sinks helped make a complex installation at Logan Airport a more collaborative effort. (SLOAN is a benefactor of MCAA25.) Sloan’s AER-DEC Integrated Sinks contribute to the airport’s sustainability goals while offering high standards of hygiene and efficiency.…
Although summer ’25 isn’t quite here yet, it’s already time to start the process for securing your summer ’26 interns! Save the date for the 2025 MCAA GreatFutures Forum (October 9-11, 2025) in Salt Lake City, Utah. Conference registration, including the Job Fair, is complimentary for MCAA Members, MCAA Student Chapter Members, Faculty Advisors, Affiliated Association Executives and Forum Sponsors. Registration will open on July 1st.…
Load More...