Althoff Industries’ Revenue Surges With ServiceTitan for Customer Service

January 29, 2024

Althoff Industries credits their switch to ServiceTitan software with an improvement in customer service that contributed to an increase from $8.5 million in revenue in 2021 to $11.4 million in 2022. Althoff went live with the software in July 2021 after spending decades on a server-based customer relationship management system. It was such a momentous occasion for Blake Wiltshire, director of residential services at Althoff, that an empty bottle of champagne sits on his shelf to commemorate the moment.

Looking for More Smart Solutions?

Visit the Smart Solutions Case Studies area of our website! You’ll see how other mechanical contractors found their win-win with productivity-enhancing and cost-saving applications from members of MCAA’s Manufacturer/Supplier Council.

Plus, you’ll find tips and ideas on other ways you and your company can save money and enhance your productivity.

Related Articles
Musculoskeletal disorders (MSD) and ergonomic injuries account for approximately a third of workplace injuries, and cost businesses billions of dollars each year according to OSHA. MCAA's Musculoskeletal Disorders & Ergonomic Safety Resources provide information to help MCAA members reduce risk and ensure worker safety, including several videos developed in collaboration with CNA and an ergonomics webinar developed in partnership with The Center for Construction Research and Training (CPWR), Washington University in St. Louis, and Best Built Plans. These are just a few of MCAA’s educational resources that are free to MCAA members as a benefit of membership.…
MCAA’s Field Leaders Conference is where field leaders realize their importance and value as professionals and members of the management team. When your field leaders join us in May, they will learn the skills they need to be business, and results, oriented managers focused on growing company profits and brand. Register them today!…
MCAA’s Virtual Trade Show connects our contractor members with the members of MCAA’s Manufacturer/Supplier Council.…
With XOi, J.M. Brennan, Inc. was better able to show customers exactly what their projects needed and why, resulting in increased sales and revenue. Tracking their key performance indicators (KPIs) with XOi, J.M. Brennan has seen their closure rate for field quotes increase by 10 percent, among other improvements.…
Load More...