Service Training Series (STS) Seminars for Service
These seminars are designed for service professionals to enhance the company’s strength in providing quality service to their customers. The series covers fundamental principals of effective leadership and communication, the value of customer service and more.
These courses are eligible for a 20% rebate on instructor fees, up to $5,000 per class. This benefit is available only to MCAA members and local affiliates in good standing who book courses via the NEI Initiative portal.
Seminars taught by Kevin Dougherty include:
- STS 101: Delivering the Ultimate Service Experience: A Guide For Technicians
- STS 102: How to Find Train Motivate and Retain Employees
- STS 103: How to Get the Job at Your Price
- STS 104: Providing Professional Customer Service
- STS 105: Developing Frontline Leadership
- STS 106: Making the Number Work
- STS 107: Selling and Marketing Construction Products and Services
- STS 108: Dealing with Difficult People in Construction: Get Even the Most Difficult Person to Act Civilized
- STS 109: Growing and Developing Supervisors
- STS 110: Thriving as a Contractor
- STS 111: Getting More Done Turning Today’s Rat Race into a Productive Workplace
- STS 112: Front Line Project Profitability
- STS 113: Turning Your Takeoff into a Winning Proposal
- STS 114: Boosting Profits through Employee Cost Awareness
- STS 115: Planning, Goal Setting and Performance Improvement
- STS 116: Supervisory Training
- STS 117: Enhancing Sales from The Top
- STS 118: Field Based Project Management: Closing the Gap Between the Office and Field
- STS 119: How to Survive and Prosper in the Contracting Market
- STS 120: Strategies for Buying and Selling a Business
- STS 121: Understanding the Importance of Properly Communicating Throughout the Project
- STS 122: How to be a More Effective Foreman
- STS 123: Customized and Tailored Programs