MSCA Field Supervisors

Description:

This is an intensive two-day training program designed to give your service field supervisors (and your company) an edge in today’s challenging market.

Please note this class includes one day of instruction at Milwaukee Tool’s Research and Development facility in Milwaukee. Attendees will get to see a tour of the facility, as well as attend an option Brewer’s Game with Dinner on Tuesday, April 14, 2026. If you stay for the game, MSCA recommends you book your hotel reservation through Wednesday, April 15.

The key role played by field supervisors has a direct impact on your bottom line. Often, these highly qualified technicians are placed in this management position with virtually no management or leadership training.

MSCA Field Supervisors, sponsored by Milwaukee Tool, is focused training designed specifically for improving the performance of service field supervisors. Using proven methods, this program will advance skills in leadership, coaching, planning, time management, communication, and motivational techniques, all of which will give the field supervisor an edge and the confidence to deal with today’s workplace challenges.

This program is not a lecture, but a hands-on program that uses real world exercises and video-recorded role plays that participants will be able to relate to. Attendees will easily incorporate the skills they learn from the seminar into their everyday responsibilities. Every participant who completes the program will receive a Certificate of Completion and a comprehensive workbook that can be used for years to come. This valuable workbook contains more than 100 sample forms, procedures, checklists and reports that field supervisors can use daily.

Topics include:

• Transition to management: The attributes of a successful service supervisor

• Establishing effective time management habits: Understanding personal and environmental time wasters; how to implement a time management system you will actually use

• Communication: The importance of improving inter-company communication, using active listening to identify and solve problems, the importance of documentation and follow-up, and types of communication

• Establishing job leadership: Eight core values of a successful supervisor and how to apply them; how to focus on quality, safety, customer service, and profitability

• How to coach and mentor for improved team performance: Develop a mentoring and coaching plan to improve worker commitment, quality, safety, and customer service

• How to properly delegate: The importance of holding all job stakeholders accountable

• How to deal with difficult customers and employees in a professional manner

• Using creative problem-solving to improve production and performance: Adopt a problem-solving system to resolve almost any issue

• Dealing with conflict and negotiations skills

• Sales management basics

• Complying with human resource issues

• Planning, goal-setting and productivity improvement: Establish a planning process to stay ahead of the job details  

Instructor:

Kevin Dougherty:
The program was developed by a task force of MSCA contractors in partnership with Kevin Dougherty, who is the lead instructor for the program. Kevin has been a speaker in the construction industry for more than 20 years.

He represents a changing industry — aggressive, realistic, and open-minded. Kevin’s work experiences and education enable him to relate to today’s problems and provide tangible solutions in an easy to-listen-to style. He has taught thousands of people in various seminars

Schedule: Please note, final schedule will be sent out prior to class. Small details may change, but you can use this for planning travel purposes. The last day to book your hotel room is Monday, March 16, 2026. Breakfast, lunch, and dinner provided on Monday, April 13 and Tuesday, April 14.

Sunday, April 12
Arrivals at leisure, no planned activities

Monday, April 13
7:30 a.m.  Breakfast
8:00 a.m. Instruction Begins
5:00 p.m. Class Ends
6:30 p.m. Dinner at hotel (Required)

Tuesday, April 14
7:00 a.m.  Depart for Milwaukee Tool (transportation provided, please don’t drive yourself)
7:30 a.m. Breakfast
8:00 a.m. Instruction Begins
3:00 p.m. Milwaukee Tool Presentations and tour of facility
5:00pm Class Ends Transportation back to Renaissance Milwaukee West

Departures at Leisure or Optional Milwaukee Tool Sponsored activity:

6:00pm Dinner and Game viewing at Brewers Stadium