Category: Service
Strengthen Your Service Dispatcher’s Performance!
Registration is now open for the much-anticipated and in demand MSCA Dispatchers Professional Development Training Program to be held September 12-13, 2018 in Kansas City, MO!
As the first point of contact for your customers, service dispatchers are vital to your business. To ensure these crucial team members are well-prepared to effectively perform their role, register them for the MSCA Dispatchers Professional Development Training Program.
New and experienced dispatchers will gain valuable insights and understanding about their importance to your business and its current and future success. This class SELLS OUT FAST so sign up your dispatchers today!
Past MSCA Chair Dick Starr Featured in Contracting Business Magazine
The CB Interview: Dick Starr
Controls innovator and past MSCA chair, Dick Starr, reflects on his career in controls, the HVAC industry, his experience and service with MSCA and MCAA and shares his years of knowledge in this interview.
Dick recently sold his company, The Enterprise Corporation, that he purchased in 1977 to a colleague within his network but he will continue to be involved in its daily functioning.
Read the article by clicking the button below.
2018 Regional Training Course Catalog Now Available
The United Association Training Department is pleased to offer HVACR industry courses in an agreement with the following major HVACR manufacturers through the 2018 Regional Training System: Carrier Corporation, Daikin and Johnson Controls.
These classes are being offered at NO charge to attendees – registration fees will be covered by the ITF. Employers will be responsible for wages and all travel costs. Class size is limited and these classes fill up quickly. Priority is given to UA instructors.
Contact your local UA Training Coordinator to register through UA University. For course descriptions and requirements, please download the course catalog. You can find the courses described below beginning on page 12.
Curious About the Importance of Company Culture? This Webinar and Workbook Can Help!
The final webinar in the MSCA original series, Plumbing Service 101, Operations Part 2, explored the importance of company culture. Company culture sets the tone for everything from how the team interacts to how the company is perceived by its customers.
The webinar provided strategies for communicating the new service offering internally and externally; showed how to set and achieve exceptional plumbing customer satisfaction levels; and outlined steps for creating and maintaining a successful plumbing-oriented culture.
Missed the webinar? Play the recording and download the companion workbook!
Registration for Growing and Developing Service Supervisors is Now Open!
MSCA’s Growing and Developing Service Supervisors program, scheduled for April 19-20, 2018 and to be held in Brookfield, WI, is a two-day hands-on program that uses real world exercises and relatable video recorded role plays that engages participants. Your Service Supervisor will be able to easily incorporate the skills learned from this program into their everyday responsibilities.
Every participant who completes the program will receive a Certificate of Completion and a comprehensive workbook to use for day-to-day responsibilities in areas such as safety, operations, training, tools and vehicles. This valuable workbook contains more than 100 sample forms, procedures, checklists and reports that field supervisors use daily. Sign up for this program by clicking the button below.
Want to Educate Your Workers About Workplace Distractions? This Video Can Help!
MCAA’s Workplace Distractions Safety Training Video will help your workers recognize and avoid the most common industry-related workplace distractions.
Your workers will learn about the four most common types of distractions:
- Driving distractions
- Electronic distractions
- Environmental distractions
- Personal distractions
There’s More…
Accompanying materials are also available to assist you in highlighting key training points, documenting worker training and confirming that workers understand the training concepts:
Highlight key training points
Document worker training
Download the Documentation Sheet
Confirm that workers understand the training concepts
Want Even More Safety Resources?
MCAA has you covered, with a full range of resources to help you protect your workers from injury and comply with applicable safety regulations. Here’s where to find them:
On our Direct Links to MCAA & MSCA Safety Resources page, where they’re listed by category with links.
In the Resource Center, where you can use the blue Refine Your Search bar to pinpoint exactly what you’re looking for.
Have questions or need personal assistance?
Contact MCAA’s Pete Chaney.
Announcing MSCA Sales Institute Program Schedule for 2018!
Announcing the MSCA Sales Institute Program Schedule For 2018!
Registration is Now Open So Sign Up For Your Class Today!
January 29 – 30, 2018, Sales Leadership Symposium in Irvine, CA
February 5 – 6 , 2018, Sales Basecamp in Phoenix, AZ
April 15 – 19, 2018, Sales Masters Week 1 in Oak Brook, IL
May 7 – 8, 2018, Sales Basecamp in Chicago, IL
November 4 – 9, 2018, Sales Masters Week 2 in Houston, TX
MSCA’s Sales Institute, an MSCA University program is the first and only focused training program specific to service sales in the HVACR industry. This program, unlike any other, provides a clear career path for growing and developing service sales professionals to ensure their success, enhance their value to the company, encourage retention and, ultimately, increase sales. Nowhere else does such a comprehensive educational offering exist that focuses on your needs.
Sign up using the links below:
Need Help Managing Your Business Finances? Check Out These Bulletins!
Staying on top of your company’s finances can be challenging, especially during periods of economic volatility. With that in mind, MCAA’s Management Methods Committee produced bulletins that address the most critical accounting and financial issues facing your business.
The bulletins cover a wide range of topics from general guidelines—Tips to Help Contractors Manage Through an Economic Downturn, Guide to Financial Statements and Credit Policy Criteria—to more specific issues, such as Cash Flow, Service Mark-ups vs. Construction Mark-ups and Other Direct Job Costs (ODJC’s) and Indirect Job Costs. Each bulletin provides detailed, current information that will not only help you keep your finances in balance but may also streamline your company’s accounting processes and improve your business relationships with your customers, project associates and equipment suppliers.
Want to See All of the Management Methods Bulletins?
You can find them on our Management Methods Bulletins page, where they’re listed by category with links.
Or in the Resource Center, where you can use the blue Refine Your Search bar to pinpoint exactly what you’re looking for.
MSCA Appoints First Female Chair of MSCA Board of Managers
NEWS RELEASE
Mechanical Service Contractors of America Names First Woman Chair of MSCA Board of Managers
Jaimi Lomas, VP of Service, A.O. Reed & Co., makes MSCA history
ROCKVILLE, MD—The Mechanical Service Contractors of America (MSCA) announced the appointment of Jaimi Lomas, vice president of service at A. O. Reed in San Diego, CA, as the first woman chair of the MSCA board of managers during its 32nd annual education conference in Boca Raton, Florida. Kip Bagley, vice president of service at EMCOR Services, Mesa Energy Systems, Irvine, CA, will serve as vice chairman, Steve Smith, senior vice president of ACCO Engineered Systems, Inc., Glendale, CA, will serve as treasurer and Chris Carter, vice president of service at Murphy Company, St. Louis, MO, will now serve as past chairman.
Jaimi Lomas, vice president of service for A.O. Reed & Co. in San Diego, CA is a 20+ year veteran of the company and is responsible for sales, operations, and the overall growth and financial health of the service division. With over 10 years in her current role at A.O. Reed & Co., Jaimi is expert in building strategic customer relationships and has a true passion for developing internal culture and mentoring employee success. As a female in a male dominated industry, Jaimi is focused on building an inclusive and diverse organization that reflects the community and allows individuals to contribute and reach their full potential. Jaimi was selected as the 2011 HVAC Woman of the Year by HVAC News, and has been an active leader with BOMA in San Diego for over 20 years. She has served on the MSCA marketing committee for 10 years and as its chairman for the past two years as well as serving on the MSCA Board of Managers for six years. Jaimi is currently President of the Mechanical Service Contractors of San Diego. For over a decade she has been a committed Big Sister for Girls Rising where she has inspired many young women.
MSCA and Convoy of Hope Video Highlights at MSCA CONNECT 2017!
MSCA & Convoy of Hope video highlights at MSCA CONNECT 2017 at the Palm Beach County Food Bank in Boca Raton, Florida!
For the eighth consecutive year, MSCA and Convoy of Hope worked together to assist a local charitable organization at MSCA’s annual education conference. This year, MSCA worked in Boca Raton at the Palm Beach County Food Bank, during MSCA CONNECT 2017.
Check out MSCA’s day of charity, hard work and fun.
Need to Teach Your Service Techs to Work Safely Around RF Radiation? This Video Can Help!
MCAA’s Radio Frequency Radiation Exposure and Protection Safety Training Video will teach your mechanical service technicians how to identify sources of RF radiation and protect themselves from overexposure.
Your techs will learn about:
- Potential rooftop RF exposures
- The best safe work practices
- Other protective measures for situations where standard safe work practices may not provide enough protection
There’s More…
Accompanying materials are also available to assist you in highlighting key training points, documenting worker training and confirming that workers understand the training concepts:
Highlight key training points
Document worker training
Download the Documentation Sheet
Confirm that workers understand the training concepts
Want Even More Safety Resources?
MCAA has you covered, with a full range of resources to help you protect your workers from injury and comply with applicable safety regulations. Here’s where to find them:
On our Direct Links to MCAA & MSCA Safety Resources page, where they’re listed by category with links.
In the Resource Center, where you can use the blue Refine Your Search bar to pinpoint exactly what you’re looking for.
Have questions or need personal assistance?
Contact MCAA’s Pete Chaney.
MSCA and Convoy of Hope Featured in News!
MSCA made the News – with HOPE anything is POSSIBLE!
For the eighth consecutive year, MSCA and Convoy of Hope worked together to assist a local charitable organization at MSCA’s annual education conference. This year, MSCA worked in Boca Raton at the Palm Beach County Food Bank, during MSCA CONNECT 2017.
Click the link below for the story!
MSCA Social Media Survey Winners!
MSCA’s Plumbing Service 101 – Cash is King Webinar is Now Available!
If you missed Plumbing Service 101, Module 4 – Cash is King, don’t worry, you can now access the webinar in both MSCA’s Resource Center and in Archived Webinars.
This fourth webinar in the MSCA original series, Plumbing Service 101, Cash is King, focuses on the financial aspects of operating a successful plumbing service business. Some of the topics discussed include the cost of an hour of service; flat rate pricing versus hourly billing; the components of labor burden; pre-qualifying customers; billing and collections; handling paperwork; and initial expenses required for start-up.
Each module consists of a 60-minute webinar and corresponding workbook. Webinars and workbooks are free to MSCA/MCAA members.
Access the webinar in Archived Webinars
MSCA and Convoy of Hope
We, at MSCA want to extend our heartfelt thoughts, prayers and support to all those affected by Hurricane Harvey including members, MCA affiliated chapters, suppliers, local unions and friends. We hope that all our friends at the Sales Institute, University of Houston, Houston, Texas are safe and sound.
Our community charity partner, Convoy of Hope, sent their Disaster Services team to Texas on Friday ahead of the storm, the first relief agency to respond. They are working with local agencies to identify the areas of greatest need.
Please join us in support of the families affected, as well as Convoy of Hope’s staff and partners on the ground.
You can follow Convoy of Hope’s response and donate to their efforts by clicking the button below:
2017 Tech Conference Includes Focus on Service
MCAA’s annual Technology Conference has always been that one place where mechanical contractors in construction, plumbing, and service could get real life, technology information that companies could actually use but this year, a bonus has been added for service contractors.
A real effort and focus has been made this year to include relevant content for service contractors. With the guidance of service contractors on the Tech Committee, each general session will have pertinent information that will be of relevance to the service industry.
Additionally, each of the three breakout sessions will include a service focused topic that will allow MSCA members to dive deep on optimizing their operations.
We’d like to extend an invitation to your tech leaders in your organization to attend the Tech Conference to be held in Austin, Texas, November 8-10, 2017 at the JW Marriott.
Registration is now open for the 2017 MCAA Technology Conference. The registration fee is only $595 – a special value available to MSCA members.
MSCA’s Plumbing Service 101 – Finding and Developing Great Plumbing Techs Webinar Now Available!
If you missed Plumbing Service 101, Module 3 – Finding and Developing Great Plumbing Techs, don’t worry, you can now access the webinar in both MSCA’s Resource Center and in Archived Webinars.
This third webinar in the MSCA original series, Plumbing Service 101, Finding and Developing Great Plumbing Service Technicians, provides an overview of where and how to find talented individuals and how best to train them. You will learn about the important traits to look for in your recruiting efforts and the skills needed for success.
In this webinar, Tom Bigley, UA Director of Plumbing Services, shares relevant information on UA Plumbing Service Training Programs.
Each module consists of a 60-minute webinar and corresponding workbook. Webinars and workbooks are free to MSCA/MCAA members.
Access the webinar in Archived Webinars
Enhance Your Service Dispatcher’s Performance!
ALMOST SOLD OUT!
As the first point of contact for your customers, service dispatchers are vital to your business. To ensure these crucial team members are well-prepared to effectively perform their role, register them for the MSCA Dispatchers Professional Development Training Program, September 18-19, 2017, in Dallas, TX.
New and experienced dispatchers will gain valuable insights and understanding about their importance to your business and its current and future success. This class is ALMOST SOLD OUT so sign your dispatchers up today!
MSCA and Convoy of Hope Partner Again to Bring Hope in Boca Raton!
This year, prior to the commencement of MSCA 2017 Education Conference in Boca Raton, FL, MSCA and Convoy of Hope will partner once again to deliver a tractor trailer full of much needed supplies to the Palm Beach County Food Bank. MSCA Board members and other volunteers will help unload tens of thousands of pounds of goods, valued at over $40,000. MSCA volunteers will then assist with performing various needed tasks and activities at the food bank.
For more information, please click on the button below.
Take a look at last year’s turnout:
At our MSCA 2017 Education Conference, spouses and other volunteers will also pack approximately 75,000 meals and over 15,000 pounds of rice or beans which will be shipped to Convoy of Hope’s Children’s Feeding Programs worldwide. We look forward to working again with a hardworking group of volunteers at our “Do Good – Feel Great” Packing Party on October 17, 2017.