Category: Service

National Service and Maintenance Agreement Negotiations to Begin Spring 2020

The National Service and Maintenance Agreement continues to be an excellent tool used by  HVACR and plumbing service contractors around the country to grow market share and remain competitive in this highly competitive market.  The current National Agreement is effective through July 31, 2020.  The MSCA Labor Committee will be discussing potential changes or modifications with the UA later this year.  Although we anticipate very few changes, we would appreciate your input or recommendations on terms and conditions which you feel may be helpful in expanding your service business.  Please send all comments to bdolim@mcaa.org  by December 6, 2019.

Report Shows MCAA Members Don’t Invest Enough in Tech Budget and Manpower

In 2018, MCAA sponsored a JBKnowledge Construction Technology Report that surveyed over 2,800 professionals in the construction industry. In the newly released MCAA-Focused Report, the responses given by MCAA members were separated and compared to those of the rest of the construction industry.

While MCAA members are getting heavily involved in VDC and mobile technology, they are behind the rest of the industry when it comes to some aspects of R&D. As the report’s primary researcher, Liz Beechinor from JBKnowledge points out, “Our research is showing that the construction industry as a whole is behind on R&D spending compared to other industries, but when we take a look at MCAA members’ responses and compare that to the construction industry, they are even further behind. Fewer MCAA contractors have dedicated R&D budget and employees dedicated to R&D.”

According to a 2017 McKinsey Report, the construction industry as a whole spends less than 1% of their revenue on R&D. Compared to the auto industry, which spends 3.5%, and the aerospace industry, which spends 4.5%, this can seem relatively underfunded.

What is even more concerning is construction companies’ lack of any R&D budget. The 2018 MCAA-Focused Construction Technology Report showed that 56.8% of those surveyed had no budget for R&D, while 63.5% of MCAA members reported that they didn’t budget for R&D.

The same could be said for having employees dedicated to R&D. In the last few years, we have seen more MCAA and MSCA contractors dedicate manpower to technology research and implementation, but on average, they are still behind the rest of the industry.

Most respondents that identified as MCAA members reported that they had one or two people dedicated to R&D, while 37% do not have employees dedicated to R&D. During a presentation on the topic at MCAA19, MCAA’s Director, Construction Technology Sean McGuire explained, “While we are seeing more members take technology seriously, smaller companies are going to always be more limited on budget and manpower that they can dedicate towards research and implementation. Larger GCs and CMs can absorb these costs a little easier simply as a function of their size.”

Being bigger does not necessarily mean better though.  As Sean notes, “While research and staff budgets can be absorbed by larger companies easier, the bigger you are, the harder implementation becomes. Small companies can adopt changes a lot faster because you can get less people pulling in the same direction faster.  Large companies have to dedicate more resources to implementation and follow up.”

This lines up with another report question that asked what the most limiting factor was for adopting new technology. Not surprisingly, lack of staff and budget received the highest response rates and were concerns for nearly half of the MCAA respondents. The report provides further insight into these questions as well as BIM productivity and estimation and mobile device and hardware use.

Keep Your Service Techs Safe in the Field – This Video Can Help!

MCAA’s Mechanical Service Safety Training Video teaches your service techs how to protect themselves from the most common safety hazards in the field.

Your workers will learn:

  • How to conduct a quick walk-around vehicle inspection
  • Why it’s important to preplan their days to ensure that they have the right tools, materials and safety equipment on hand
  • How to protect themselves and others while driving
  • Why they should check in with their supervisor or someone at the office when working alone
  • How to safely set up and use ladders
  • When fall prevention/protection are needed and how to properly protect themselves
  • How to protect themselves from electrical hazards while working on equipment pushing 480 volts or less
  • What additional protection is needed when working on equipment pushing more than 480 volts

Download or play the video

There’s More…

Accompanying materials are also available to assist you in highlighting key training points, documenting worker training and confirming that workers understand the training concepts:

Highlight key training points

Download the Pocket Guide

Document worker training

Download the Documentation Sheet

Confirm that workers understand the training concepts

Download the Test

Download the Test Answer Key

Want More Safety Resources?

MCAA has you covered, with a full range of resources to help you protect your workers from injury and comply with applicable safety regulations. Here’s where to find them:

On our Direct Links to MCAA & MSCA Safety Resources page, where they’re listed by category with links.

Go there now

In the Resource Center, where you can use the blue Refine Your Search bar to pinpoint exactly what you’re looking for.

Visit the Resource Center

Have questions or need personal assistance?

Contact MCAA’s Pete Chaney.

PCA Debuts New Seminar for Plumbing Service Contractors

This summer, the PCA is beta testing a new seminar on Plumbing Service to its members.  The Plumbing Service Roundtable is designed to be an efficient, one-day seminar that will allow attendees to be out of the office as little as possible.

The roundtable is scheduled for June 21st at the Hilton Chicago O’Hare, conveniently attached to the airport.  With a program scheduled from 10:00 AM – 4:00 PM, attendees will have the ability to fly in and out the same day to maximize their time out of the office.

Sessions will primarily be led by contractors with the intention to open up dialog between attendees and share best practices.  The curriculum will include content on recruiting, training, technology, inventory, sales and truck setup.

With this new session being a beta-test, registration will be limited to 35 attendees and a limit of only one attendee per company.  It is also recommended that attendees already be engaged in plumbing service at some level in order to share their experiences.

Registration is open and available on a first-come, first-served basis.  For more information, download the brochure or register online.

 

Member Company, Arista, Boosts Consumer Confidence with New XOi Wearable Technology

The collaboration of member company Arista, NYC metro area’s leading HVAC contractor, and XOi Technologies revolutionizes the way the HVAC service industry interacts with clients by empowering customers to see the tasks completed on a service call rather than trying to decipher job details from a bill. Customers no longer have to rely solely on trust when assessing job performance and are provided with video documentation of each service call.

Leading HVAC companies, like Arista, are beginning to use new video documentation technology provided by companies similar to XOi Technologies that helps them prove the value they provide to their customers with planned maintenance and repair service.

An HVAC technician in the field uses wearable technology that looks like a pair of
safety glasses, but actually allows them to take video of what they see and do. They can record video evidence that shows you exactly what they’re doing and why.

Arista’s evidence-based approach to service assures customers they are getting what they pay for; the bill matches the services rendered. The video documentation is a useful record-keeping tool, especially for business owners and property managers in charge of multiple sites.

MSCA Discussion Forum is LIVE!

Here are the easy instructions on how to use MSCA Discussion Forum:

  • Log into MSCA’s website with your username and password
  • Go to Discussion Forum tab at upper right hand corner and click
  • Scroll down and pick a topic that you want to join or start a new topic
  • Share your thoughts or ask a question and hit the submit button
  • Connect with experts and peers in interesting discussions and get feedback

Want to share a profile image or go “incognito” with a different name?

  • Go to “My Forum Settings” and click
  • Click “Edit” if you want a different name to appear for your profile and save changes (default is your first name)
  • Click “Change Profile Photo” if you want to add an image or profile pic
  • Click and drag an image or select one from your files
  • Adjust the square frame over your image and click “Crop”
  • Clicking “Crop” saves your image and you can change it at any time

New MCAA Safety Bulletin Covers Key Changes to NFPA 70E (Electrical Safety in the Workplace)

The National Fire Protection Association (NFPA) recently released its latest standard covering electrical safety in the workplace. The most current version of the standard, which is on a 3-year revision cycle, is NFPA 70E – 2018. MCAA has prepared a safety bulletin covering the key changes that affect mechanical service workers who are working on equipment pushing 480 volts or less. The bulletin highlights the key changes on the front page, and provides a side-by-side comparison of the key changes between the 2015 and 2018 versions of the standard on subsequent pages.

Safety Bulletin

Additional MCAA/MSCA safety resources to help your company address the key changes to NFPA 70E  for 2018 will be available later this month. The resources include:

  • A new model lockout/tagout program for electrical safety in the workplace (the revised standard requires a written electrical safety lockout/tagout program); and
  • A revised model program on Electrical Safety for Service (Based on NFPA 70E – 2018).

If you have questions about the new standard, please contact Pete Chaney at pchaney@mcaa.org, or 301-990-2214.

Strengthen Your Service Dispatcher’s Performance!

Registration is now open for the much-anticipated and in demand MSCA Dispatchers Professional Development Training Program to be held September 12-13, 2018 in Kansas City, MO!

As the first point of contact for your customers, service dispatchers are vital to your business. To ensure these crucial team members are well-prepared to effectively perform their role, register them for the MSCA Dispatchers Professional Development Training Program.

New and experienced dispatchers will gain valuable insights and understanding about their importance to your business and its current and future success. This class SELLS OUT FAST so sign up your dispatchers today!

Past MSCA Chair Dick Starr Featured in Contracting Business Magazine

The CB Interview: Dick Starr

Controls innovator and past MSCA chair, Dick Starr, reflects on his career in controls, the HVAC industry, his experience and service with MSCA and MCAA and shares his years of knowledge in this interview.

Dick recently sold his company, The Enterprise Corporation, that he purchased in 1977 to a colleague within his network but he will continue to be involved in its daily functioning.

Read the article by clicking the button below.

2018 Regional Training Course Catalog Now Available

The United Association Training Department is pleased to offer HVACR industry courses in an agreement with the following major HVACR manufacturers through the 2018 Regional Training System: Carrier Corporation, Daikin and Johnson Controls.

These classes are being offered at NO charge to attendees – registration fees will be covered by the ITF. Employers will be responsible for wages and all travel costs. Class size is limited and these classes fill up quickly. Priority is given to UA instructors.

Contact your local UA Training Coordinator to register through UA University. For course descriptions and requirements, please download the course catalog. You can find the courses described below beginning on page 12.

Curious About the Importance of Company Culture? This Webinar and Workbook Can Help!

The final webinar in the MSCA original series, Plumbing Service 101, Operations Part 2, explored the importance of company culture. Company culture sets the tone for everything from how the team interacts to how the company is perceived by its customers.

The webinar provided strategies for communicating the new service offering internally and externally; showed how to set and achieve exceptional plumbing customer satisfaction levels; and outlined steps for creating and maintaining a successful plumbing-oriented culture.

Missed the webinar? Play the recording and download the companion workbook!

Registration for Growing and Developing Service Supervisors is Now Open!

MSCA’s Growing and Developing Service Supervisors program, scheduled for April 19-20, 2018 and to be held in Brookfield, WI, is a two-day hands-on program that uses real world exercises and relatable video recorded role plays that engages participants. Your Service Supervisor will be able to easily incorporate the skills learned from this program into their everyday responsibilities.

Every participant who completes the program will receive a Certificate of Completion and a comprehensive workbook to use for day-to-day responsibilities in areas such as safety, operations, training, tools and vehicles. This valuable workbook contains more than 100 sample forms, procedures, checklists and reports that field supervisors use daily. Sign up for this program by clicking the button below.

Want to Educate Your Workers About Workplace Distractions? This Video Can Help!

MCAA’s Workplace Distractions Safety Training Video will help your workers recognize and avoid the most common industry-related workplace distractions.

Your workers will learn about the four most common types of distractions:

  • Driving distractions
  • Electronic distractions
  • Environmental distractions
  • Personal distractions

Download or play the video

There’s More…

Accompanying materials are also available to assist you in highlighting key training points, documenting worker training and confirming that workers understand the training concepts:

Highlight key training points

Download the Pocket Guide

Document worker training

Download the Documentation Sheet

Confirm that workers understand the training concepts

Download the Test

Download the Test Answer Key

Want Even More Safety Resources?

MCAA has you covered, with a full range of resources to help you protect your workers from injury and comply with applicable safety regulations. Here’s where to find them:

On our Direct Links to MCAA & MSCA Safety Resources page, where they’re listed by category with links.

Go there now

In the Resource Center, where you can use the blue Refine Your Search bar to pinpoint exactly what you’re looking for.

Visit the Resource Center

Have questions or need personal assistance?

Contact MCAA’s Pete Chaney.

Announcing MSCA Sales Institute Program Schedule for 2018!

Announcing the MSCA Sales Institute Program Schedule For 2018!
Registration is Now Open So Sign Up For Your Class Today!

January 29 – 30, 2018, Sales Leadership Symposium in Irvine, CA
February 5 – 6 , 2018, Sales Basecamp in Phoenix, AZ
April 15 – 19, 2018, Sales Masters Week 1 in Oak Brook, IL
May 7 – 8, 2018,  Sales Basecamp in Chicago, IL
November 4 – 9, 2018, Sales Masters Week 2  in Houston, TX

MSCA’s Sales Institute, an MSCA University program is the first and only focused training program specific to service sales in the HVACR industry. This program, unlike any other, provides a clear career path for growing and developing service sales professionals to ensure their success, enhance their value to the company, encourage retention and, ultimately, increase sales. Nowhere else does such a comprehensive educational offering exist that focuses on your needs.

Sign up using the links below:

Sales Leadership Symposium

Sales Basecamp

Sales Masters Week 1 Sales Masters Week 2

Need Help Managing Your Business Finances? Check Out These Bulletins!

Staying on top of your company’s finances can be challenging, especially during periods of economic volatility. With that in mind, MCAA’s Management Methods Committee produced bulletins that address the most critical accounting and financial issues facing your business.

The bulletins cover a wide range of topics from general guidelines—Tips to Help Contractors Manage Through an Economic Downturn, Guide to Financial Statements and Credit Policy Criteria—to more specific issues, such as Cash FlowService Mark-ups vs. Construction Mark-ups and Other Direct Job Costs (ODJC’s) and Indirect Job Costs. Each bulletin provides detailed, current information that will not only help you keep your finances in balance but may also streamline your company’s accounting processes and improve your business relationships with your customers, project associates and equipment suppliers.

Want to See All of the Management Methods Bulletins?

You can find them on our Management Methods Bulletins page, where they’re listed by category with links.

GO THERE NOW

Or in the Resource Center, where you can use the blue Refine Your Search bar to pinpoint exactly what you’re looking for.

VISIT THE RESOURCE CENTER

MSCA Appoints First Female Chair of MSCA Board of Managers

NEWS RELEASE

Mechanical Service Contractors of America Names First Woman Chair of MSCA Board of Managers

Jaimi Lomas, VP of Service, A.O. Reed & Co., makes MSCA history

ROCKVILLE, MD—The Mechanical Service Contractors of America (MSCA) announced the appointment of Jaimi Lomas, vice president of service at A. O. Reed in San Diego, CA, as the first woman chair of the MSCA board of managers during its 32nd annual education conference in Boca Raton, Florida. Kip Bagley, vice president of service at EMCOR Services, Mesa Energy Systems, Irvine, CA, will serve as vice chairman, Steve Smith, senior vice president of ACCO Engineered Systems, Inc., Glendale, CA, will serve as treasurer and Chris Carter, vice president of service at Murphy Company, St. Louis, MO, will now serve as past chairman.

Jaimi Lomas, vice president of service for A.O. Reed & Co. in San Diego, CA is a 20+ year veteran of the company and is responsible for sales, operations, and the overall growth and financial health of the service division. With over 10 years in her current role at A.O. Reed & Co., Jaimi is expert in building strategic customer relationships and has a true passion for developing internal culture and mentoring employee success.  As a female in a male dominated industry, Jaimi is focused on building an inclusive and diverse organization that reflects the community and allows individuals to contribute and reach their full potential. Jaimi was selected as the 2011 HVAC Woman of the Year by HVAC News, and has been an active leader with BOMA in San Diego for over 20 years. She has served on the MSCA marketing committee for 10 years and as its chairman for the past two years as well as serving on the MSCA Board of Managers for six years. Jaimi is currently President of the Mechanical Service Contractors of San Diego. For over a decade she has been a committed Big Sister for Girls Rising where she has inspired many young women.

MSCA and Convoy of Hope Video Highlights at MSCA CONNECT 2017!

MSCA & Convoy of Hope video highlights at MSCA CONNECT 2017 at the Palm Beach County Food Bank in Boca Raton, Florida!

For the eighth consecutive year, MSCA and Convoy of Hope worked together to assist a local charitable organization at MSCA’s annual education conference. This year, MSCA worked in Boca Raton at the Palm Beach County Food Bank, during MSCA CONNECT 2017.

Check out MSCA’s day of charity, hard work and fun.

 

Need to Teach Your Service Techs to Work Safely Around RF Radiation? This Video Can Help!

MCAA’s Radio Frequency Radiation Exposure and Protection Safety Training Video will teach your mechanical service technicians how to identify sources of RF radiation and protect themselves from overexposure.

Your techs will learn about:

  • Potential rooftop RF exposures
  • The best safe work practices
  • Other protective measures for situations where standard safe work practices may not provide enough protection

Download or play the video

There’s More…

Accompanying materials are also available to assist you in highlighting key training points, documenting worker training and confirming that workers understand the training concepts:

Highlight key training points

Download the Pocket Guide

Document worker training

Download the Documentation Sheet

Confirm that workers understand the training concepts

Download the Test

Download the Test Answer Key

Want Even More Safety Resources?

MCAA has you covered, with a full range of resources to help you protect your workers from injury and comply with applicable safety regulations. Here’s where to find them:

On our Direct Links to MCAA & MSCA Safety Resources page, where they’re listed by category with links.

Go there now

In the Resource Center, where you can use the blue Refine Your Search bar to pinpoint exactly what you’re looking for.

Visit the Resource Center

Have questions or need personal assistance?

Contact MCAA’s Pete Chaney.

MSCA and Convoy of Hope Featured in News!

MSCA made the News – with HOPE anything is POSSIBLE!

For the eighth consecutive year, MSCA and Convoy of Hope worked together to assist a local charitable organization at MSCA’s annual education conference. This year, MSCA worked in Boca Raton at the Palm Beach County Food Bank, during MSCA CONNECT 2017.

Click the link below for the story!