Organization: MSCA

MSCA’s Popular Plumbing Service 101, Third Webinar is June 13th and Registration is Now Open!

This third webinar in the MSCA original series, Plumbing Service 101, Finding and Developing Great Plumbing Service Technicians, will provide an overview of where and how to find talented individuals and how best to train them. During this webinar you will learn about the important traits to look for in your recruiting efforts and the skills needed for success.

It’s our pleasure to announce that for this webinar, Tom Bigley, UA Director of Plumbing Services, will be sharing relevant information on UA Plumbing Service Training Programs.

The webinar is scheduled for June 13 at 1:00 pm EDT, sign up today!

REGISTER HERE

Now Access MSCA’s Plumbing Service 101 Webinars

If you missed the February and April Plumbing Service 101 webinars, no worries, you can now access the first and second modules of Plumbing Service 101 in both MSCA’s Resource Center and in Archived Webinars.

The first program module, Plumbing Service Business Basics, provides you with essential information on the value of adding plumbing services to your product offerings.

Plumbing Service Markets, the second module, will provide you with essential information on identifying and creating your specific niche market, growing your plumbing service client base and differentiating your company from your competitors.

Each module consists of a 60-minute webinar and corresponding workbook. Webinars and workbooks are free to MSCA/MCAA members.

Access the webinar in Archived Webinars

Elevate Your Service Supervisor’s Leadership Skills

MSCA’s Growing and Developing Service Supervisors program (April 27-28, 2017 – Brookfield, WI) is a two-day hands-on program that uses real world exercises and relatable video recorded role plays that engages participants. Your Service Supervisor will be able to easily incorporate the skills learned from this program into their everyday responsibilities.

Every participant who completes the program will receive a Certificate of Completion and a comprehensive workbook to use for day-to-day responsibilities in areas such as safety, operations, training, tools and vehicles. This valuable workbook contains more than 100 sample forms, procedures, checklists and reports that field supervisors use daily. Sign up for this program by clicking the button below.

Click To Register

MSCA’s Plumbing Service 101 Webinar Now Available

If you missed the February webinar of Plumbing Service 101, Plumbing Service Business Basics, don’t worry, you can now access the first module webinar of Plumbing Service 101 in both MSCA’s Resource Center and in Archived Webinars.

The first program module, Plumbing Service Business Basics, provides you with essential information on the value of adding plumbing services to your product offerings. Three successful plumbing service contractors discuss the opportunities and decision factors to consider when thinking about plumbing service for your company. They also review the initial resource and investment requirements needed before delving into this venture.

Each module consists of a 60-minute webinar and corresponding workbook. Webinars and workbooks are free to MSCA/MCAA members.

Access the webinar in Archived Webinars

The next webinar, Plumbing Service Markets, is scheduled for April 25, 2017 at 1:00 pm EDT.

Register for April 25th webinar here

MSCA Webinar: Plumbing Services 101, Operations Part 2

This is the sixth webinar in the MSCA original series, Plumbing Service 101 and will provide you with essential information on identifying and creating your specific niche market, growing your plumbing service client base and differentiating your company from your competitors.

Company culture is incredibly important because it sets the tone for everything from how the team interacts to how the company is perceived by its customers. This webinar provides strategies for communicating the new service offering internally and externally; shows how to set and achieve exceptional plumbing customer satisfaction levels; and outlines steps for creating and maintaining a successful plumbing-oriented culture.

 

MSCA Dispatchers Professional Development Training

Service dispatchers play a critical role in the successful operation of any HVACR service and plumbing service business. Make sure these crucial team members join MSCA for the Dispatchers Professional Development Training Program on September 18-19 in Dallas, Texas.

This updated program will help new and experienced dispatchers understand their vital role in their companies and advance their careers by enhancing their ability to contribute to your company’s success.

THIS CLASS IS SOLD OUT!
PLEASE CHECK BACK FOR THE 2018 CLASS SCHEDULE.

MSCA Introduces Plumbing Service 101 Webinar Series and Workbooks

Mechanical Service Contractors of America is pleased to announce its much anticipated Plumbing Service 101 webinar series and workbooks!

Each webinar and workbook module will focus on a key facet of operating a successful plumbing service business. Each module consists of a 60-minute webinar and corresponding workbook. Webinars and workbooks are free to MSCA/MCAA members.

The first program module, Plumbing Service Business Basics, is scheduled for February 28th at 1:00 pm EST and will provide you with essential information on the value of adding plumbing services to your product offerings. Three successful plumbing service contractors will discuss the opportunities and decision factors to consider when thinking about plumbing service for your company. They will also review the initial resource and investment requirements needed before delving into this venture.

Registration is now open for this exciting, new webinar series so register below today. Prior to the webinar, make sure to download the Plumbing Service Business Basics Workbook available as a free download to MCAA/MSCA members.

Register for Feb. 28th webinar here

Download workbook here

Field Leaders Conference

This conference will provide foremen and other supervisory-level field personnel from geographically diverse locations an opportunity to exchange ideas. During the event, they will gain an understanding of what their employers expect and what they should be doing as leaders. They will also have an opportunity to network with their peers regarding the opportunities and challenges they encounter.

MSCA Annual Educational Conference

Take advantage of the visionary point of view and cutting-edge educational offerings that characterize the only industry conference specifically for mechanical service contracting companies. The conference features current issues and trends in service and service sales management, personnel, finance, marketing, training and recruiting.

Conference sponsors and exhibitors display new and state-of-the-art products of special interest to mechanical service: automated systems, products promoting sustainability, supporting software, aids to unique service solutions and more. Educational sessions and unique peer-group communication opportunities invigorate attendees, preparing them for the year ahead.

 

 

MSCA18 Annual Education Conference

Come SOAR with us at MSCA18! At the conference you will have a unique opportunity to gain a better understanding of our ever-changing world and its impact on you and your business.  The education session lineup, keynote speakers and peer group forums have all been designed to accelerate your growth, transcend your climb and open your mind to rise above and scale new heights.

Join us in beautiful oceanfront Hyatt Regency Huntington Beach Resort and Spa, in Huntington Beach, CA to truly experience the limitless opportunities that are available to you – game-changing technology, astounding business innovations, important peer connections, and valuable supplier partnerships – all designed to help you SOAR above the competition.

 

It’s Not too Late to Find an Intern, and Get a Grant

MCAA_GREAT_FUTURESIf you are considering hiring an intern for this summer and you haven’t yet lined up candidates, go to MCAA’s website, MCAAGreatFutures.org.

Over 200 resumes of well-qualified students from across the U.S. and Canada are posted and they’re eager to work for a mechanical, mechanical service or plumbing contractor to learn the business.

And, once you’ve hired someone, you can apply for a Student Internship Grant from the Mechanical Contracting Education & Research Foundation (MCERF). The grants are $1,200 each and you may apply for up two grants (if you hire two interns).

View Resumes

Apply for a Grant

MSCA Sales Leadership Symposium

The MSCA Sales Institute is the first and only focused training program specific to service sales in the HVACR and plumbing industry. The Sales Leadership Symposium is a “must” attend for anyone who manages or supervises sales personnel and is responsible for recruiting, hiring, training, on-boarding and coaching.  Presented by in-the-field industry experts, this program will teach sales leaders how to drive revenue growth and enhance profitability through a structured sales approach as well as enhance sales team productivity and ensure employee retention.  This course is a pre-requisite for any company considering sending a sales employee to the MSCA Sales Masters program.

For additional information and to download a brochure, click here.  Registration is now open for the December class.

MSCA 2021 Annual Educational Conference

Take advantage of the visionary point of view and cutting-edge educational offerings that characterize this, the only industry conference specifically for mechanical service contracting companies. The conference features current issues and trends in service and service sales management, personnel, finance, marketing, training and recruiting. Conference sponsors and exhibitors display new and state-of-the-art products of special interest to mechanical service: automated systems, products promoting sustainability, supporting software, aids to unique service solutions and more. Educational sessions and unique peer-group communication opportunities invigorate attendees, preparing them for the year ahead.

MSCA Dispatchers Professional Development Training

Service dispatchers play a critical role in the successful operation of any HVACR service and plumbing service business. Make sure these crucial team members join MSCA for the Dispatchers Professional Development Training Program on September 12-13 in Seattle, Washington.

This updated program will help new and experienced dispatchers understand their vital role in their companies and advance their careers by enhancing their ability to contribute to your company’s success.

This class is SOLD OUT!  Look for 2017 dates to be released soon.

MCAA Releases Safety Bulletin on OSHA’s Final Rule to Improve Tracking of Workplace Injuries and Illnesses

MCAA has just made available its Safety Bulletin with information about the Occupational Safety & Health Administration’s (OSHA) revised recordkeeping rule to Improve Tracking of Workplace Injuries and Illnesses.

The revised rule requires affected employers to electronically submit, annually, specified occupational injury and illness information directly to the agency. The bulletin provides information on key compliance dates and a summary of recently amended provisions in the rule (29 CFR 1904).

MCAA Safety Bulletin on Final Recordkeeping Rule

MSCA Sales Masters II

MSCA Sales Masters Program Overview

With a curriculum designed by MSCA in-the-field experts in partnership with sales specialists from the University of Houston Sales Excellence Institute, this two-week program is perfect for service sales employees who often find it difficult to get useful training for their level of expertise that is specific to the mechanical service industry. The program comprises Sales Masters I (Week 1) and Sales Masters II (Week 2).

Sales Masters II (Week 2)

In Sales Masters II, the high level of training continues on the campus of the University of Houston at the Sales Excellence Institute. This week-long program will provide an unparalleled experience in a high-tech academic setting taught by acclaimed sales experts and industry leaders. Participants will be challenged to use inventive thinking to cultivate their talents, all while forging relationships with peers from around the country who are of the same caliber. Within each module, attendees learn through case studies, review of pre-work assignments, post-work change contracts, and experiential/role-play opportunities. Masters II is sure to shift your A-game to an A+.

Sales Masters II topics include:

Learning advanced communications skills that help extract information that:

  • Leads to the right solution for customers
  • Advanced sales negotiation skills to seamlessly “seal the deal”
  • Going beyond transactional and consultative relationships