Organization: PCA

For JPG Plumbing, Big Investment in Service Operations was a Matter of Timing and Market Analysis

PCA’s fifth module in their Virtual Education Series on Plumbing Service focuses on how JPG Plumbing committed to a big investment on video inspection services, but only after thorough analysis and proper timing.

Growing a business takes an incredible amount of patience and grit. Trying to grow too fast is one of the most common ways that construction businesses fail. Taking on a project that is too big or investing in resources before there is the workload to justify it can cripple a company quickly. Conversely, in order to grow, thoughtful steps have to be made and calculated risks have to be taken. 

In the fifth module of the PCA’s Virtual Education Series on Plumbing Service, attendees will get a first-hand look at how the host company, JPG Plumbing and Mechanical Services, expanded their operations with large investments in video inspection services. The module will feature a video taken with JPG President John Geiling discussing their business evolution into video inspection and vac services, which led them to the decision to invest heavily into a Rausch robotic crawler unit.  The video continues with a demonstration of the vehicle’s capabilities and the operations by the certified staff that operate it. JPG Vice President Marc Gluck also provides an overview of their standard push cameras that are used by service technicians for small and medium sized pipe inspections. 

Following the video, the PCA’s Sean McGuire will lead a virtual discussion with JPG’s John Geiling, John Davis and Kevin Droter on plumbing video inspection. They will walk attendees through how to make their own business analysis, the investments that are required and the potential markets that are open to them through this service.   

With the webinar, attendees will receive a handout that contains information and links to all of the video inspection products that JPG uses in their operations. This will include pricing so that contractors can help determine through their own business analysis the potential for their company. 

The PCA Virtual Education Series is a seven-module case study with weekly sessions focusing on JPG Plumbing & Mechanical Services. Each module includes a video, an online discussion and handouts.  The series is limited to MCAA, PCA and MSCA members and costs $400. Prior sessions can still be accessed after their live broadcast.

For more information, contact Sean McGuire.

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P1 Group, Inc. Recognized for Safety Excellence

MCAA and CNA are pleased to announce that P1 Group, Inc. earned the association’s top safety award for 2019 in Size Category 5, More Than 1 Million Work Hours. P1’s successful “Why Not Zero” campaign set the company apart.

P1 presented employees with a single small goal: going accident free as a company one day at a time. Each morning started with the same small goal presented during a Daily Safety Checklist. The goal was further reinforced in safety training sessions and on employee T-shirts with the Why Not Zero logo.

The MCAA/CNA Safety Excellence Awards Program began in the 1990s when MCAA partnered with CNA Insurance. It is a fiercely competitive program in which only the best of the best compete for the awards.

Participants are required to describe their safety programs in detail, including how they achieved safety excellence and why they believe they deserve the award. The Safety Awards Selection Taskforce, which is led by CNA, carefully evaluates each submission looking for safety leadership, an advanced safety culture, effective leading indicators of safety performance, and innovative safety initiatives that helped the company achieve an exceptionally high degree of safety excellence.

MCAA and CNA congratulate P1 Group for earning such a high degree of safety excellence in 2019.

ConsensusDocs Offers Standard Contract Document for Prefabricated Construction

Prefabricated construction has been around for decades, but important contractual and legal issues have remained unaddressed in most construction contracts. The new ConsensusDocs 753 Standard Prefabricated Construction Contract provides an off-the-shelf solution that is unique to prefabricated construction.

The ConsensusDocs 753 agreement for prefabricated construction, which includes modular buildings, is between a Constructor and a Prefabricator. The agreement addresses the most common type of prefabricated construction, an off-site prefabrication of a component that is delivered and installed at the worksite.

Also addressed is application of the common law rather than the Uniform Commercial Code (UCC). In addition, industry standard definitions for prefabricator, prefabricator’s site, and a prefabricated Component are established. The agreement provides for specific provisions addressing concerns related to inspections and sensitive proprietary information and equipment involved in prefabrication.

MCAA members can save on their orders using the Discount Code: MCAA100. For more information, visit the ConsensusDocs website.

NIBCO Partners with Trimble to Enhance Customer Relationships

When NIBCO wanted to increase awareness of their products among new and existing customers, they partnered with Trimble to integrate NIBCO’s products and details into the Trimble database. The partnership also provides NIBCO with insights to help them better serve their customers. Both companies are MCAA members. NIBCO is an MCAA major sponsor and Trimble is a benefactor sponsor.

Building and Enhancing Customer Relationships

For NIBCO, the customer relationship is key, but identifying the right decision makers and connecting with them on a daily basis was a challenge. Because NIBCO sells through a distributor channel rather than directly to customers, the company needed ways to target specific customer bases in major markets, create demand for their products and add value by connecting with them on a regular basis.

According to David Lazear, National Commercial Manager at NIBCO, getting the company’s products in front of engineers and designers would increase the likelihood that contractors would select those products for their projects. “If an engineer specifies it, or a designer draws it, a contractor will buy it and a distributor will stock it,” he said.

Enter the Trimble Partnership

With the new partnership in place, Trimble integrated NIBCO’s products and details into its database, which can be accessed electronically in real-time, for up-to-date modeling information. NIBCO can now reach between 100 – 1000 (or more) detailers, fabricators, engineers and designers daily with their building product data found in Trimble MEP software.

About the Trimble Analytics solution, Lazear said, “It helps to know who is making decisions about the product; is it the detailer, is it the job site person, is it purchasing? I also like to understand which systems our individual products are going into, insights that help us create a better customer experience for our customers.”

Partnership Results in Benefits for NIBCO & its Customers

The ability to have up-to-date product content available from Trimble helps NIBCO with constructability in the field. Using Trimble, NIBCO is able to get its large portfolio of commercial and specified products in front of 1000s of end users, and the placement of its content within Trimble workflows also benefits customers by providing this information at their fingertips. The speed of connection and access to accurate information further enhances NIBCOs relationships with its customers.

“A majority of U.S. contractors use some type of Trimble product, which helps when NIBCO goes in to talk to them,” said Lazear. “The value for our customers is having pricing, dimensional information, cut sheet data and any product specific information they want on a vast array of products available through Trimble Trade Service. It helps us stay very tuned in to our customers’ needs.”

How Most Contractors Build Plumbing Service Business

PCA’s fourth module in their Virtual Education Series on Plumbing Service focuses on water heater service and installation, the entry point for most contractors trying to build a commercial plumbing business.

Although most contractors get started in commercial plumbing through warranty, repair and servicing new construction work, the most common way that most contractors build their commercial plumbing service division is through water heater repair and installation. Most manufacturers are in constant search of reliable contractors to help repair and install their products after the point of sale. By becoming a certified repair and installation contractor for water heaters, it not only drives reliable work, but gets you in the door with potential new customers.

In the fourth module of the PCA’s Virtual Education Series on Plumbing Service, attendees will get a first-hand look at how the host company, JPG Plumbing and Mechanical Services, perform water heater service, repair and training.  The module will feature a video taken with JPG President, John Geiling discussing their progression into commercial water heating and the pros and cons of it. The video continues with an overview from JPG Vice President, Marc Gluck on how they teach technical skills for plumbing service and the tools required. 

In addition to the JPG case study, Dustin Bowerman from Bradford White, discusses how manufacturers work with contractors and JATC’s to provide training on all of their products in order to develop a mastery of the processes, software and equipment.

Following the video, the PCA’s Sean McGuire will lead a virtual discussion with John Geiling, Marc Gluck and Dustin Bowerman on some of the commercial plumbing service. They will discuss the corporate benefits, technical skills and strategies that are needed in order to be successful.

The PCA Virtual Education Series is a seven-module case study with weekly sessions focusing on JPG Plumbing & Mechanical Services. Each module includes a video, an online discussion and handouts.  The series is limited to MCAA, PCA and MSCA members and costs $400. Prior sessions can still be accessed after their live broadcast.

For more information, contact Sean McGuire.

REGISTER NOW

MCAA Members Featured in ACHR News

Bob Dills of Western Allied Mechanical and Julie Wolfington of Boland, both MCAA members who are active in MSCA, are featured in an ACHR News article. The article on current trends impacting HVACR contractors in the high performance building sector includes insights from manufacturer Emerson, also an MCAA member.

Webinar #30: Navigating the PPP Loan Forgiveness Process

As the 24-week period finishes up for many borrowers, the time is now to start putting together that application for loan forgiveness. Join Withum Paycheck Protection Program (PPP) leaders Daniel Mayo and Matthew Walsh as they discuss the application process and what your lenders will be looking for when applying for forgiveness.

Additional Resources:

Navigating the PPP Loan Forgiveness slides (PDF)
Questions for Withum? Contact Matthew Walsh

This webinar was recorded Tuesday, October 20, 2020.

Find the Latest from MILWAUKEE TOOL and Lochinvar, LLC in MCAA’s Virtual Trade Show

MCAA’s Virtual Trade Show connects our contractor members with the members of MCAA’s Manufacturer/Supplier Council.

Participating companies highlight and link to new products, product lines, services, solutions or web pages of particular interest. Here are just a few of the recent additions:

MILWAUKEE TOOL
MILWAUKEE® continues to drive layout innovation with the introduction of two laser solutions on the M12™ System and three Lasers powered by REDLITHIUM™ USB. M12™ Lasers deliver all-day run-time, best visibility*, and faster set-up. The USB Rechargeable solutions are designed to tackle frustrations with current alkaline-powered solutions, eliminating the dependency on disposable batteries. All of the MILWAUKEE® lasers are engineered with a focus on power, visibility, and set-up in order to increase productivity on the jobsite.

*When compared to 12V Multi-Plane Lasers With All Green Diodes or 12V Cross Line & Point Laser With All Green Diodes

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Lochinvar, LLC
The SHIELD™ commercial water heater features an advanced water heating system beautifully packaged for the smallest possible footprint. The SHIELD is available in ten models in standard and ASME construction.

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Need Something Else?

Find many more smart solutions in MCAA’s Virtual Trade Show!

Visit the Virtual Trade Show

Speaking of Smart Solutions

Visit the Smart Solutions Case Studies area of our website to learn how other mechanical contractors found their win-win with cost-saving and productivity-enhancing applications from members of MCAA’s Manufacturer/Supplier Council.

This section of our website also includes tips and ideas to help your company save money and enhance your productivity. Don’t miss it!

VISIT SMART SOLUTIONS

Protect Your Business from Risky Drivers

“Negligent entrustment” can stem from employees driving company-owned vehicles, their personal vehicles, or other vehicles on company business. Employers have a responsibility to know if an employee has something in his or her driving background that creates a risk to others. Negligent entrustment implies a company knew or should have known that it put an unsafe driver behind the wheel of a vehicle and allowed that employee to drive on behalf of the company. (CNA is an MCAA benefactor sponsor.)

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Looking for More Smart Solutions?

Visit the Smart Solutions Case Studies area of our website! You’ll see how other mechanical contractors found their win-win with productivity-enhancing and cost-saving applications from members of MCAA’s Manufacturer/Supplier Council.

Plus, you’ll find tips and ideas on other ways you and your company can save money and enhance your productivity.

VISIT SMART SOLUTIONS

How Do You Find & Train Skilled Service Technicians?

PCA’s Third Module in their Virtual Education Series on Plumbing Service Focuses on Recruiting and Training Service Technicians 

Being able to find and develop plumbing service technicians is one of the biggest challenges that plumbing contractors face. While apprentice training is widely available for plumbing skills, service training requires additional soft skills training and sometimes licenses. The number and quality of service technicians that you have at your company is the single biggest limitation to business growth in the sector. While you can buy trucks, tools, heavy equipment and service software, if you can’t find the people to work them, you are always going to be limited by the number of hours they are able to work. 

In the third module of the PCA’s Virtual Education Series on Plumbing Service, attendees will get a first-hand look at how the host company, JPG Plumbing & Mechanical Services, train and recruit service technicians. The module will feature a video taken from the JPG skills training lab with an overview from JPG Vice President, Marc Gluck and Service Director, Katina Blodgett on how they teach technical skills, soft skills and reinforce company culture through training. 

Following the video, JPG President, John Geiling will lead a discussion with attendees on how they approach recruiting new service technicians, where they find them and what they do to train and retain their employees. Marc Gluck and Katina Blodgett will also detail how they approach soft skills training and external training for necessary licenses and operations.   

The PCA Virtual Education Series is a seven-module case study with weekly sessions focusing on JPG Plumbing & Mechanical Services. Each module includes a video, an online discussion and handouts.  The series is limited to MCAA, PCA and MSCA members and costs $400. Prior sessions can still be accessed after their live broadcast. 

For more information, contact Sean McGuire.

REGISTER NOW

AB&I Celebrates Women in Industry

MCAA member AB&I Foundry is celebrating women in engineering, manufacturing, and the skilled trades with an iron woman character named “Rose.” The foundry, which has had a long history with their iron man character, felt it was time to feature a female character. The new Iron Woman pays tribute to the iconic Rosie the Riveter representing the women civilians who built the warplanes during the WWII effort.

“There is a huge gap in our historical narrative about women in the trades and that is quickly changing as they are starting to fill the void in skilled trades as many baby boomers retire out of industry. While women are stepping into these roles they are still underrepresented,” said Francesca Venezia Dunbar, Vice President of Group Marketing for McWane. “We hope that the new Iron Woman will pay tribute to the vast opportunities for women in industry.”

According to The Institute for Women’s Policy Research (IWPR), Between 2017 and 2018, the number of women working in construction trades increased by 17.6 percent, rising to well over a quarter of a million women (276,000), according to a recent analysis from IWPR. The American Society of Mechanical Engineers (ASME) shows that women make up about 47 percent of the overall workforce but are still underrepresented in science and engineering occupations. Only 14 percent of engineers are women. Despite these increases, women still only represent 10% of the construction workforce. According to the U.S. Department of Labor Statistics, jobs in the skilled trades are expected to grow by at least 11 percent by 2026, while three out of every four tradespeople are set to retire. This brings opportunity for women seeking employment in engineering, manufacturing and the skilled trades.

“The plumbing industry, as well as other industries, are chock full of women breaking barriers with their actions. At AB&I we celebrate those individual women who are pushing through to achieve greatness, no matter the obstacles or tasks,” said Shannon Hooper, National Sales Manager of AB&I Foundry. “I feel that Rose is an embodiment of the changes happening in the construction industry and the world. I look forward to seeing Rose and other women meet the future head on and all the great things they will accomplish.”

Sloan Products Deliver Hygienic Solutions for First ‘Post-COVID-19’ Office Building

Thanks to Sloan’s integrated lineup of touch-free commercial plumbing systems, Chicago’s new Fulton East office and retail building is the nation’s first office building designed specifically to address employee health, safety, and wellness in the post-COVID-19 environment.

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Looking for More Smart Solutions?

Visit the Smart Solutions Case Studies area of our website! You’ll see how other mechanical contractors found their win-win with productivity-enhancing and cost-saving applications from members of MCAA’s Manufacturer/Supplier Council.

Plus, you’ll find tips and ideas on other ways you and your company can save money and enhance your productivity.

VISIT SMART SOLUTIONS

JPG Plumbing Offers a Case Study in Cash Flow

On the surface, it might not seem like accounting platforms are a core part of your service business.  What is a core part of your business is cash flow.  In order to reduce your billing cycle, how well your accounting system integrates with your service and dispatch software is fundamental in your business operations.

In the second module of the PCA’s Virtual Education Series on Plumbing Service, attendees will get a first-hand look at how the host company, JPG Plumbing and Mechanical Services, handle dispatch, fleet management and service tech operations with their software. A video demonstration of their process in both the office and the field will be included as they perform a normal job and close their ticket.

Following the video, JPG President John Geiling will lead a virtual discussion with attendees on cash flow operations and its importance to the health of the company.  JPG Vice President, Marc Gluck and Service Director, Katina Blodgett will also present a case study on how they chose their accounting and service platforms and what optional add-ons and customizations they made to fit their operations.

The PCA Virtual Education Series is a seven-module case study with weekly sessions focusing on JPG Plumbing & Mechanical Services. Each module includes a video, an online discussion and handouts.  The series is limited to MCAA, PCA and MSCA members and costs $400. Prior sessions can still be accessed after their live broadcast. 

For more information, contact Sean McGuire.

REGISTER NOW

Find the Latest from Jay R. Smith Mfg. Co.® and MIFAB, Inc. in MCAA’s Virtual Trade Show

MCAA’s Virtual Trade Show connects our contractor members with the members of MCAA’s Manufacturer/Supplier Council.

Participating companies highlight and link to new products, product lines, services, solutions or web pages of particular interest. Here are just a few of the recent additions:

Jay R. Smith Mfg. Co.® a Member of Morris Group International
An air gap is a vertical break between the supply pipe and the receiving source to provide backflow protection into the potable water system. This is required by code to prevent contamination of the potable water system. Optional finishes are chrome-plated brass (-CP) and nickel-plated brass (-NP).

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MIFAB, Inc.
MIFAB’s revolutionary Quick Hub No Hub Couplings are now NSF approved! Quick Hub Couplings are much faster than traditional couplings, yet they are still held to the same high standards.

Learn More

Need Something Else?

Find many more smart solutions in MCAA’s Virtual Trade Show!

Visit the Virtual Trade Show

Speaking of Smart Solutions

Visit the Smart Solutions Case Studies area of our website to learn how other mechanical contractors found their win-win with cost-saving and productivity-enhancing applications from members of MCAA’s Manufacturer/Supplier Council.

This section of our website also includes tips and ideas to help your company save money and enhance your productivity. Don’t miss it!

VISIT SMART SOLUTIONS

Guy’s Mechanical Systems Saves Steps, Time with Viega’s Branch Connectors

Guy’s Mechanical Systems discovered that the Viega MegaPress Press-In Branch Connector saved them time by reducing the steps for installation in the process of remodeling a 20-story high-rise in downtown Pittsburgh. Renovating the aged building—constructed in 1902—into a hotel has been a complicated process, and Foreman Josh Mitchell said MegaPress has made it simpler. Viega is an MCAA benefactor sponsor.

LEARN MORE

Looking for More Smart Solutions?

Visit the Smart Solutions Case Studies area of our website! You’ll see how other mechanical contractors found their win-win with productivity-enhancing and cost-saving applications from members of MCAA’s Manufacturer/Supplier Council.

Plus, you’ll find tips and ideas on other ways you and your company can save money and enhance your productivity.

VISIT SMART SOLUTIONS

MCAA Welcomes Frank Wall as Executive Director, Operations

Frank Wall has joined the MCAA staff as the association’s Executive Director, Operations. Frank is no stranger to MCAA. He was the Executive Director of the Plumbing and Mechanical Contractors Association of Oregon for 12 years, followed by two years as the Executive Vice President of the M&SCA of Eastern Pennsylvania. During that time, he was also Chair of MCAA’s Association Executives Council. “I am personally excited to work with such a professional staff,” Frank said.

In his new role, Frank serves as Executive Director of the John R. Gentille Foundation (JRGF). He also focuses his attentions on MCAA’s National Education Initiative (NEI) and Management Methods Committee.

Frank’s extensive experience in leadership development will serve him well in another aspect of his job, handling the human resources function for MCAA.

Frank and his wife, Colleen, have two sons and are expecting their first grandchild in January.

Sloan Partners with Kansas State University To Sponsor Two Courses

Sloan, an MCAA member, has partnered with Kansas State University to sponsor two courses in the Department of Interior Architecture and Industrial Design (IAID). The sponsorship builds on Sloan’s relationship with the university, which is also home to an MCAA Student Chapter.

Partnership Provides Students with Studio, Research, and Design Experience Across Two Courses

Created to equip students with a background in product research, design, and development, the courses—an undergraduate class for third-year students and a masters-level class for fifth-year students—provide opportunities to learn and innovate the future of interior restroom design as students enter into the workforce.

“Having established this relationship in 2019 we have found this partnership to be mutually beneficial in combining our 100 years of expertise in the plumbing industry with K-State’s amazing creativity in design,” said Jim Allen, Sloan co-president and CEO. “One of my favorite times of year is when we visit K-State and get to interact with the students. I always leave energized and inspired by the students’ work and the potential of innovation in the plumbing industry.”

“At Sloan, we’re always looking to advance the future of the commercial restroom, and that innovation starts with the next generation of architects and designers,” said Gary Peterson, Sloan vice president of engineering and innovation. “We are proud to partner with Kansas State to provide its students with an outlet for creativity in design. In fact, one of our current interns is a graduate of the program.”

The undergraduate course sponsored by Sloan is IAID Product Design Studio III taught by Assistant Professor Dr. Mekin Elcioglu, a one-semester class focused on product semantics, design research, problem solving methodologies, conceptualization of ideas, and aesthetic sensibility based in design thinking and human-centered design. Students conduct an in-depth investigation and research an existing restroom product of their own choosing and use their research and analysis within a spectrum of affordable to desirable high-end design solutions to create their own design proposal. Students then design the product in an effort to improve what is currently on the market by solving consumer problems and addressing their needs.

The two-semester masters-level course (Product Design Research and Product Market Design), also taught by Dr. Elcioglu, focuses on market research trend analysis and ideation during the fall semester before moving on to design development in the spring term.

“We are proud of our relationship with Sloan. This partnership has afforded our students a real-world application of their education,” said IAID Department Head Nathan Howe. “The team that Sloan has put together to work with our students has made this experience challenging, educational, and nurturing as they develop into professionals. Our students have thrived in this environment. I am excited to see how Sloan and K-State can build upon the foundation we have already established.”

“Benefiting from both academia’s and industry’s experiences, the research and resources could give the young designers, engineers, and everyone who is involved in this collaboration, an upper hand in the development of new concepts and solutions; generating added-value in tackling the issues brought up by global challenges,” added Dr. Elcioglu. “We, the educators, and our industry partners are becoming more adaptable to the swiftly changing local and global needs and paradigms through these partnerships that demand healthier, safer, and innovative applications.

Adopting new ways of design thinking and integrating multiple disciplines through holistic and empowering design processes will be a crucial part of design education and hopefully set higher standards that will also benefit the industry.”

Due to the current COVID-19 pandemic, the most recent spring semester course for fifth-year students was held online. While students were unable to partake in hands-on prototyping, many of their product concepts are directly applicable to the post-COVID-19 commercial restroom environment.

Related Resource

Learn how Sloan’s integrated lineup of touch-free commercial plumbing systems are being used at Chicago’s new Fulton East office and retail building, the nation’s first office building designed specifically to address employee health, safety, and wellness in the post-COVID-19 environment.

The Preparatory Institute for Project Management Online: Registration Now Open!

Registration for MCAA’s newest project management program opens today! The next Preparatory Institute for Project Management (PIPM) course begins October 13th, and space is limited.

This 12-week online curriculum is designed to help flatten the learning curve for those new to the world of mechanical project management. In a series of 90-minute weekly classes, professional instructors and current mechanical contractors will explore topics essential to project management. This program is intended for those with 0-3 years of experience: Assistant Project Managers, Project Engineers, new hires just out of college, and individuals transitioning from the field or estimating.

Developed by the same team that oversees the Institute for Project Management (IPM) and Advanced Institute for Project Management (AIPM), the Preparatory Institute for Project Management (PIPM) provides an introductory education on everything from planning to scheduling; from cost control to professionalism. Registration takes place on a first-come, first-served basis – sign up today to secure your spot!

Visit the webpage for full details and registration information.

Find the Latest from LaborChart and Hilti, Inc. in MCAA’s Virtual Trade Show

MCAA’s Virtual Trade Show connects our contractor members with the members of MCAA’s Manufacturer/Supplier Council.

Participating companies highlight and link to new products, product lines, services, solutions or web pages of particular interest. Here are just a few of the recent additions:

LaborChart
LaborChart was built to simplify workforce management. We took the most common resource management solutions—spreadsheets, whiteboards and databases—and developed an all-in-one platform for contractors around the world.

Learn More

Hilti, Inc.
Gone are the days of sitting under the anchor point and rotating the threaded rod into place. Kwik Cast Connect (KCC) anchors are ideal for contractors installing pre-assembled hanger assemblies, allowing users to push the threaded rod into the anchor for quick and easy installation.

Learn More

Need Something Else?

Find many more smart solutions in MCAA’s Virtual Trade Show!

Visit the Virtual Trade Show

Speaking of Smart Solutions

Visit the Smart Solutions Case Studies area of our website to learn how other mechanical contractors found their win-win with cost-saving and productivity-enhancing applications from members of MCAA’s Manufacturer/Supplier Council.

This section of our website also includes tips and ideas to help your company save money and enhance your productivity. Don’t miss it!

VISIT SMART SOLUTIONS

3M™ PROTECTA® Rebel Self Retracting Lifelines – Pre-Use Inspections Required

A limited number of 3M™ PROTECTA® Rebel Self Retracting Lifelines produced between October 14, 2019 and February 25, 2020 may have a manufacturing issue. However, the issue can be easily detected through a pre-use inspection described in detail by 3M. If after carefully following 3M’s pre-use inspection instructions the SRLs are not working properly, take them out of service immediately, and contact the 3M customer service department at 1-800-328-61446 or by e-mail at 3musfpserviceaction@mmm.com.

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