Organization: MSCA

MSCA Dispatchers Professional Development Training

Service dispatchers play a critical role in the successful operation of any HVACR service and plumbing service business. Make sure these crucial team members join MSCA for the Dispatchers Professional Development Training Program on September 12-13 in Seattle, Washington.

This updated program will help new and experienced dispatchers understand their vital role in their companies and advance their careers by enhancing their ability to contribute to your company’s success.

This class is SOLD OUT!  Look for 2017 dates to be released soon.

MCAA Releases Safety Bulletin on OSHA’s Final Rule to Improve Tracking of Workplace Injuries and Illnesses

MCAA has just made available its Safety Bulletin with information about the Occupational Safety & Health Administration’s (OSHA) revised recordkeeping rule to Improve Tracking of Workplace Injuries and Illnesses.

The revised rule requires affected employers to electronically submit, annually, specified occupational injury and illness information directly to the agency. The bulletin provides information on key compliance dates and a summary of recently amended provisions in the rule (29 CFR 1904).

MCAA Safety Bulletin on Final Recordkeeping Rule

MSCA Sales Masters II

MSCA Sales Masters Program Overview

With a curriculum designed by MSCA in-the-field experts in partnership with sales specialists from the University of Houston Sales Excellence Institute, this two-week program is perfect for service sales employees who often find it difficult to get useful training for their level of expertise that is specific to the mechanical service industry. The program comprises Sales Masters I (Week 1) and Sales Masters II (Week 2).

Sales Masters II (Week 2)

In Sales Masters II, the high level of training continues on the campus of the University of Houston at the Sales Excellence Institute. This week-long program will provide an unparalleled experience in a high-tech academic setting taught by acclaimed sales experts and industry leaders. Participants will be challenged to use inventive thinking to cultivate their talents, all while forging relationships with peers from around the country who are of the same caliber. Within each module, attendees learn through case studies, review of pre-work assignments, post-work change contracts, and experiential/role-play opportunities. Masters II is sure to shift your A-game to an A+.

Sales Masters II topics include:

Learning advanced communications skills that help extract information that:

  • Leads to the right solution for customers
  • Advanced sales negotiation skills to seamlessly “seal the deal”
  • Going beyond transactional and consultative relationships