MCAA’s National Education Initiative (NEI) Seminars bring our best programs to your local association or your company thanks to instructors like Woody Woodall, the managing principal of Customer Focused Solutions, Inc.
Woody has had a long and distinguished career in the mechanical contracting industry, where he has seen and experienced the cutting edge processes that truly can make service groups the best in class in their areas.
He started as a Steamfitter with Local 602 in the Washington, D.C. area. After completing his apprenticeship, he went on to become an Instructor for the Union Apprentice Program in Washington, D.C.
Through his passion for teaching, he has since become an integral part of the education offerings of the Mechanical Service Contractors Association (MSCA). He was instrumental in helping develop many of their educational offerings, including the HVAC 101 program and the Sales Institute.
Woody has received many accolades throughout his career including Certified Instructor through the United Association and the D.S. O’Brien Award of Excellence for outstanding contributions to the industry.
His Fundamentals of Service Series (FOS) Seminars focus on the building blocks of what makes a healthy and successful service company, with an emphasis on customer service, team-building and effective communication.
Like our other NEI instructors, Woody brings his unique blend of industry and teaching experience to virtual courses, a new NEI offering. Providing top notch, accessible education for everyone in your organization is what the MCAA’s NEI is all about! Even during the COVID-19 era. Visit the NEI website for more information about these seminars and a full list of the NEI courses available to MCAA members.