MCAA
UA TRAINING COURSE: Residential Plumbing Service

UA TRAINING COURSE: Residential Plumbing Service

July 28, 2020

The UA is offering a free program open to all MSCA/MCAA contractors and UA members on residential plumbing. Learn how to pull back the blinders and navigate the service call through a holistic approach. Identify customer essentials and expectations. Is it a quick fix? Permanent solution? Prevention of future episodes? In this webinar attendees will learn an “all the above” approach on how to educate and provide customer driven solutions.

Additionally, metrics will be offered to measure appropriate delivery of customer service. Tactics for building consumer confidence during and after the service calls will be demonstrated.

August 26, 2020 from 10:00am – 12 PM EST 

https://zoom.us/j/97736243044
Meeting ID: 977 3624 3044

There is no pre-registration for this course. Attendance is limited to 300 people
and will be  on a first come, first serve basis. 

 

VIEW PROGRAM BROCHURE

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