Highlighting NEI Instructor Frank Favaro

January 12, 2022

MCAA’s National Education Initiative (NEI) Seminars bring our best programs to your local association or your company thanks to instructors like Frank Favaro, President of ServeCentric Coaching in Cleveland, OH.

Frank is the first certified CX (customer experience) Coach specializing in our industry. He is licensed and trained by the world’s customer service authority, The Dijulius Group and John Dijulius. Frank believes the best sales and marketing strategy is a great customer experience.

His coaching track record and his experience as one of the mechanical service industry’s top account executives make him a natural fit to teach the Customer Experience Seminars (CES).

Designed for sales employees, these seminars focus on customer interactions, relationships, and service. Those who attend will learn where other companies drop the ball, and how to avoid those same mistakes.

Like our other NEI instructors, Frank brings his unique blend of industry and teaching experience to virtual courses, a relatively new NEI offering. Providing top notch, accessible education for everyone in your organization is what the MCAA’s NEI is all about! Even during the COVID-19 era. Visit the NEI website for more information about these seminars and a full list of the NEI courses available to MCAA members.

Related Articles
The Association of Union Constructors (TAUC) invites MCAA members to participate in its 2022 Union Craft Labor Supply Survey, the industry’s only union-specific survey focused on construction and maintenance. The survey is once again being conducted in conjunction with the Construction Labor Research Council (CLRC). Survey responses are due by February 11, 2022.…
Sales Basecamp is where it begins for entry-level service sales personnel in the HVACR and plumbing industry. This in person class will be March 28-29, in Linthicum Heights, MD, next to BWI airport. …
Each week, MCAA will highlight one or more of the educational resources that are free to MCAA members as a benefit of membership. This week, we focus on the MCAA/CNA MICROLEARNING SAFETY VIDEO SERIES: Refraining from Distracted Driving. This video will teach your workers how refraining from distracted driving can help prevent motor vehicle collisions.…
Today the Supreme Court of the United States (SCOTUS) issued a decision regarding the highly controversial OSHA Emergency Temporary Standard (ETS) for COVID-19 vaccination.…

MCAA’s GreatFutures Virtual Fall Program kicks off tomorrow, September 15. Each of the 17 presentations is meant to help guide students through the proposal and bid process for the annual MCAA Student Chapter Competition project. Don't forget to register! http://ow.ly/w63v50BqCSg

MCAA is excited to announce REGISTRATION IS OPEN for the PCA Virtual Education Series! This year, attendees will virtually walk through seven workstations at JPG Plumbing & Mechanical Service, Inc. as representatives speak about the various aspects. http://ow.ly/DHGK50Bgm0C

Register today for MCAA’s GreatFutures Virtual Fall Program starting September 15 through November 17! Each presentation is meant to help students navigate the proposal and bid process for the annual Student Chapter Competition project. https://t.co/7aHJmLEgKE

Registration is open for MCAA’s GreatFutures Fall Virtual Program! From September 15 through November 17, MCAA will host 17 presentations aimed at guiding our student chapters through creating a bid for the annual MCAA Student Chapter Competition project. http://ow.ly/mfbe50B7SZd

Load More...