Category: Service

MSCA 2022 Benchmark Survey

In 2022, MSCA conducted a comprehensive benchmark survey to obtain current data on key performance indicators (KPIs) in the HVACR and plumbing service industry. The results were very insightful and sure to be beneficial to all MSCA members. The full report is now available, results are presented in two formats, one is overall results and the second is broken down by company size which can provide specific insight relevant to your company.

Webinar: Are You Prepared for the Upcoming R-22 Phaseout?

This webinar discusses R-22, 410A and other refrigerant phaseouts, and covers practical ways to prepare your company and your customers. This webinar was led by experienced service contractor and instructor Woody Woodall of Customer Focused Solutions and hosted by BuildOps.

Clean Energy Heat Pump Performance Training Program

Together with the United Association (UA), MCAA is excited to bring you a new Clean Energy Heat Pump Performance Program. Heat pumps provide clean energy that can reduce or eliminate carbon dioxide from energy sources, thus operating more efficiently. Numerous state and federal financial incentives make heat pumps beneficial to both building owners and contractors. Signatory contractors and UA members are uniquely qualified to get trained and perform the work to reduce the carbon footprint for any state or city. Email Raffi Elchemmas ( or Robert Vilches ( to sign up.

Safety Manual for Mechanical Fabrication Shop Workers

This quick reference tool provides critical information on 61 safety and health topics that are specific to work performed by mechanical fabrication shop workers. The topics include everything from bloodborne pathogens through welding-cutting-heating, and zinc exposures. The manual also includes updated information on how to properly administer CPR.

Safety Manual for Mechanical Service Technicians

This quick reference tool provides critical information on 84 safety and health topics that are specific to work performed by mechanical service technicians, including information on the newest and most frequently used refrigerants, substantive changes to NFPA 70E, and new information on how to properly administer CPR.

Col. Nicole Malachowski (USAF, Ret.) Shares How She Harnesses Headwinds

Col. Nicole Malachowski (USAF, Ret.) captivated the crowd at MSCA18 in Huntington Beach, CA, with her personal stories of how she harnessed the headwinds of change and overcame some incredible obstacles in her own life as she pursued her dream of being a Thunderbird pilot. Hitting home the importance of resurgence over resilience and not being afraid to dream big and do what it takes to make those dreams come true.

This video will be available until 12/1/2018 and requires you to log-in with your member email and password to view.

Technology Report on Field Service Software

In the fourth installment of the MCAA Construction Technology Research Series, our partners at JB Knowledge surveyed MSCA members on their technology practices and software needs for service operations before comparing 16 different software solutions. Free to members.