Mechanical Service Contractors of America

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New 5-Year National Agreement Signed

The National Service and Maintenance Agreement has been renewed for another five years (August 1, 2015 – July 31, 2020) with no changes. All contractors currently signed to the National Agreement will automatically be bound to the new Agreement.

You are not required to sign the new Agreement but if you would like to sign it, in order to have the most current version in your files, please contact Kim Fischetti-Hackett in UA HVAC Director Marty Naseef’s office at the UA at She will send you two copies of the Agreement to sign and return to the UA. Once signed by the UA General President, she will return one fully executed copy to you.

The new Agreement can also be accessed from the MSCA website at All current Schedule A’s are being updated as well to correspond to the dates in the new Agreement. These will be available on the MSCA website within the next week or so.

We hope you will continue to utilize the many advantageous provisions in the National Agreement to help grow your service business. If you need any additional details, or have any further questions, please contact Barbara Dolim, MSCA Executive Director, at


Update: Seats Available on Brewery Tour at MSCA 2015

October 18-21, 2015
The Broadmoor
Colorado Springs, CO

The Brewery Tour excursion at the 2015 MSCA Educational Conference was previously sold out. However, twenty (20) seats have now become available. If you are interested in the tour, register online as soon as possible to ensure you secure a seat.

View the MSCA 2015 conference brochure to learn more about the tour and other events. Contact Sobeida Orantes with any registration questions.


Join MSCA's Highest-Rated Speaker Ever
for the
2015 Webinar Series

From the MSCA conference speaker who taught you how to navigate through “human weirdness” and how to move from stuck to high-performance, Steve Thomas, MSCA’s highest ranked conference speaker to-date, will present our newest webinar series, The Team Thing.

Almost every leader wants to build a “team” within his or her organization. The challenge is, what does “team” mean? What is it that leaders are talking about when they want to build a sense of team?

Everyone seems to have his or her own definition, but Steve Thomas will teach you what it truly is (and isn’t), and how to embody it as a team player and a leader.

Scheduled dates are:

  • February 11 - 1 p.m. EST - Rethink the TEAM Thing
    During this first session, Steve will teach you how to rethink the idea of a team. You will learn how to identify your own philosophy of what "team" means and implement the foundational effectiveness of teamwork. Steve will also discuss how to make the shift from "group mode" to a true team.
  • April 1 - 1 p.m. EDT - The TEAM Leader
    In this second session, Steve Thomas will discuss what it means to be a “follow-able” leader. There are four main qualities that people look for in a leader that also determine whether they will follow him or her. Steve will share what they are and introduce practices you can apply to ensure that you're the leader that others look to.
  • June 3 - 1 p.m. EDT - The Effective TEAM Player
    Everyday there are four kinds of team players that come to work, so you need to be aware of what and who you have on the team. To create effective teams, you must be able to clearly define what an effective team player looks like so everyone knows what's expected and can perform. If you don't, you may not get what you want, and the team will be confused and frustrated. In this third session, Steve Thomas will teach you exactly what that effective team player looks like so you know how to best structure your team for success.
  • September 2 - 1 p.m. EDT - Foundations of Effective TEAM
    Building a team is like building anything else – you have to create a solid foundation first. Otherwise, you will eventually find yourself having to invest additional resources into unearthing the faulty structure before beginning the process again. But, once the proper groundwork is laid, development can progress. In this webinar, we will discuss the make-up of a solid team foundation and how to achieve it from the ground up as well as how to rebuild it.

The remaining webinars are tentatively scheduled for:

  • November 4
  • December 6

Registration for the September 2 session is now open. Sign-up today at


Dispatcher Training Program Comes to St. Louis

Dispatcher Professional Development Training Program
September 14-15, 2015

Renaissance St. Louis Airport Hotel
St. Louis, MO

Your dispatchers serve as the nerve center of the entire company. So, the more knowledgeable and capable they are, the better they can contribute to your bottom line.

MSCA's Dispatcher Professional Development Training Program will enhance your dispatcher’s skill set through group exercises, self-assessment tools, and discussion groups. Corporate training expert Nancy Bandy of TRAINSITIONS will lead this two-day program.

To register and learn more about this program, visit the course page. Contact Sobeida Orantes with registration questions.


Top-Rated Service Managers Training Program Returns

Service Managers Training
San Antonio, TX
November 9-12

This four-day accelerated program is a highly interactive, hands-on workshop that will give participants the fundamental financial and interpersonal skills they need for managing all aspects of the service operations.

Real-life case studies will challenge attendees to use their new skills to ensure peak performance.

Click here for more information or to register for the program.


How to Find Talent

A new article was posted to MSCA's HVACR and Plumbing Technician Training and Recruiting Web page at Titled "Where Are They? Working with Local Technical Training Schools," this article will provide you with insights into how to find potential recruits.

You can also browse this page to read past recruiting articles, learn about upcoming training opportunities, and view the UA's new recruiting video, You See More, which outlines aspects of the HVACR industry that make it an attractive career to pursue and can be used to support your recruiting efforts.

New resources will be featured on the website as they become available, so check back often.


Join MSCA in Supporting
Convoy of Hope at MSCA 2015

Convoy of Hope

MSCA has partnered with Convoy of Hope since 2010 to deliver supplies to families in need who live in cities where the association holds its annual conference. This partnership has resulted in the donation of more than $170,000 in food and other goods to families nationwide. We need your help once again to reach our monetary donation goal to fund the following activities at MSCA 2015, which will be held October 18-21, 2015, in Colorado Springs, CO.

  • How Can You Help? Read the 2015 Flyer.
  • See the video of MSCA's 2014 conference attendees delivering 75,000 lbs. of supplies and food to Share Our Selves and almost 18,000 lbs. of beans for Convoy of Hope's Children's Feeding Initiative in Huntington Beach, CA.

Contribute Online to the MCAA-PAC

Help keep your industry's vital interests well represented in the public policy process in Washington. Click here to contribute.