Mechanical Service Contractors of America

MSCA

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Develop Your Service Supervisors with MSCA Training

Growing and Developing Service Supervisors, one of MSCA's most popular classes, is now open for registration. Offered only once a year, this two-day course will be taught by acclaimed MSCA instructor Kevin Dougherty from April 23-25, 2015, at MILWAUKEE TOOL headquarters in Brookfield, WI (a part of the Milwaukee metro area).

Specifically developed for your field service supervisors, this training will help them understand how to coach, mentor, manage and motivate the service technicians who work for you. Each attendee will receive a useful, comprehensive manual containing more than 100 forms and worksheets covering all aspects of a supervisor's responsibilities such as safety, operations, training, tools, and vehicles.

As a bonus, attendees will attend the Milwaukee Brewers/St. Louis Cardinals baseball game at Miller Park on Friday, April 24, 2015. The cost of the event and transportation to and from the stadium are included in the registration fee courtesy of MILWAUKEE TOOL. Attendees will also receive a tour of the MILWAUKEE TOOL headquarters during the program.

To learn more or register for this program, visit www.mcaa.org/education/msca/superservice. Contact Sobeida Orantes at saorantes@mcaa.org with registration questions.

 

Join MSCA's Highest-Rated Speaker Ever
for the
2015 Webinar Series

From the MSCA conference speaker who taught you how to navigate through “human weirdness” and how to move from stuck to high-performance, Steve Thomas, MSCA’s highest ranked conference speaker to-date, will present our newest webinar series, The Team Thing.

Almost every leader wants to build a “team” within his or her organization. The challenge is, what does “team” mean? What is it that leaders are talking about when they want to build a sense of team?

Everyone seems to have his or her own definition, but Steve Thomas will teach you what it truly is (and isn’t), and how to embody it as a team player and a leader.

Scheduled dates are:

The remaining webinars are tentatively scheduled for:

  • June 3
  • September 2
  • November 4
  • December 6

Sign-up today for the six-part The Team Thing Webinar Series at https://msca.webex.com. Registration is now open for the second webinar on April 1.

 

Sales Basecamp Is Now Open for Registration

MSCA's first Sales Basecamp was so successful that we are offering a second program May 4-5, 2015. An MSCA Sales Institute program, Sales Basecamp is where it begins for the entry-level service sales employee. This two-day program will prepare the recent hire with relevant skills needed for time management and to confidently sell HVACR services.

Course topics include:

  • Building trust with potential customers and dimensions for building relationships
  • Successfully maneuvering through the prospecting process and accurately profiling customers
  • Avoiding traps in proposal development, and effectively linking features with needs

To learn more about the program and register, visit www.msca.org/salesinstitute/basecamp. This is the last offering of Sales Basecamp in 2015 and class size is limited, so register early.

 

UA Releases New HVACR Recruiting Video

The UA has just posted a new recruiting video that contractors can use to support their recruiting efforts. Titled You See More, this video outlines the aspects of the HVACR industry that make it an attractive career to pursue.

View the video on MSCA's new HVACR and Plumbing Technician Training and Recruiting Web page at www.msca.org/recruiting. You can also browse this page to read recruiting articles and learn about upcoming training opportunities.

New resources will be featured on the website as they become available, so check back often.

 

Save the Date for MSCA 2015

It's that time of year again - we have our sights set on MSCA 2015. Planning is underway for another exciting event that's sure to leave you empowered and energized, so save the date!

This year's conference will be held October 18-21 2015, at The Broadmoor in Colorado Springs, CO. Registration will open in early May. Stay tuned!

 

SOLD OUT! Improve Company Productivity
with Dispatcher Training

This popular MSCA training is now sold out.

In this two-day course, dispatchers will enhance their skills through group exercises, self-assessment tools, and discussion groups. Popular MSCA presenter Nancy Bandy of TRAINSITIONS will lead the program.

The next session is scheduled for September 14-15 in St. Louis, MO. Save the date, and check the website frequently for upcoming registration details.

 

MSCA and Convoy of Hope in California

Convoy of Hope

MSCA 2014 conference attendees delivered 75,000 lbs. of supplies and food to Share Our Selves and packaged almost 18,000 lbs. of beans for Convoy of Hope's Children's Feeding Initiative in Huntington Beach, CA.

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