Mechanical Service Contractors
of America

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The Path to Higher Margins Is Not Business as Usual: A 7-part webinar series highlighting best service practices

Based on the very successful one-day bonus program offered in 2013 prior to the MSCA conference, this series of webinars will reveal the secrets behind finding the path to higher margins, while providing insight and inspiration to take members’ product and services to the next level. Each presenter is a highly successful MSCA member contractor who will provide you with a wealth of road-tested tactics to drive business success and enhance margins. The seven programs cover the most critical business components to future-proof business success.

Next in the series:
Webinar #7 - December 3 - New Opportunities: Beyond Your Comfort Zone

To register for this webinar, click here!

Archived webinars:
Webinar #1 - January 29 - Leadership:It all Starts at the Top

Webinar #2 - February 26 - Customers: Your Most Prized Possessions

Webinar #3 - April 9 - Employees: It's All About Your People

Webinar #4 - May 21 - What Does it Really Cost?

Webinar #5 - September 10 - Labor Utilization: To Help you Compete

Webinar #6 - October 22 - Efficiency: Do it Better, Do it Smarter


Attendees Learned How to Achieve An Endless Summer at MSCA 2014

MSCA 2014 was a great success. Hundreds of members and non-members alike journeyed to the Hyatt Regency Huntington Beach in Huntington Beach, CA, from Sept. 28 to Oct. 1 to learn how to attain an "endless summer" of success. The event boasted a record number of attendees and exhibitors than any previous year.

Highlights of the conference included:

  • A unique Bonus Program to introduce the MSCA Sales Institute - The Sales Leadership Symposium
  • An exhilarating all-day mission with Afterburner to learn how to win the battles of the business world
  • The popular Exhibitors Display so attendees could meet with leading HVACR vendors
  • A captivating General Session with Doc Hendley to discover how to do what you can with what you have
  • A celebration of the benevolent contributions of a peer with the MSCA Everyday Hero Award
  • An array of education sessions led by business experts who demonstrated how to manage and protect your Endless Summer
  • An intriguing Closing Session with Dewitt Jones who helped attendees tap into extraordinary vision to keep "raising the bar."

View the Final Program here.


It's Official: The MSCA Sales Institute Is Accepting Applications

You've heard about it all year, and now the time has come. The MSCA Sales Institute debuted at the MSCA 2014 Educational Conference in Huntington Beach, CA, on Sept. 28 with the Sales Leadership Symposium. No ordinary session, this sold-out workshop was featured as the One-Day Bonus Program with almost 80 sales leaders in attendance.

This program is mandatory in order to send members of your service sales team to Sales Masters I and II (for intermediate- and advanced level employees). Here's what attendees had to say about the symposium:

  • "We need all the sales/professional training we can get. Great stuff!"
  • "I'm excited for the Sales Institute, and look forward to sending people to Sales Basecamp."
  • "Thank you for the time and effort you all put into the program. It was really well done and much needed."
  • "Keep charging ahead! Fantastic session!
  • "This was a great lead into the sales training program. As the sales manager/coach, it was refreshing to have this class to remind us of what we need to continue to do as the leader."

Check the Sales Institute website frequently for future dates of the Sales Leadership Symposium and other program details.

Sales Basecamp is for the entry-level sales service personnel on your team, and does not require the sales leader to participate in the Sales Leadership Symposium. The first class is scheduled for Jan. 12-13, 2015. Space is limited, so click here to register for Sales Basecamp today.

Download the MSCA Sales Institute brochure to learn more about all available programs.


MSCA Partners with University of Houston for Sales Masters II Program

It's often difficult for more experienced service sales team members to find training that will advance their already seasoned skillsets and take them to the next level in their careers. If that's you or someone on your team, then Sales Masters II, an MSCA Sales Institute program, is what you need.

In order to provide top-of-the-line education for the advanced-level service sales professional, MSCA has partnered with the University of Houston Sales Excellence Institute (SEI) to develop the curriculum and teach the Sales Masters II program to leverage the latest in sales research with real-world lessons. SEI is excited to work with MSCA members and extends a welcome to MSCA Sales Institute participants.

Watch the welcome message here.

(Note: Sales leaders must have attended the Sales Leadership Symposium in order for sales team members to be eligible to attend the Sales Masters program.)


Get the Basics from HVAC 101

MSCA's HVAC 101 workbook-and-webinar series gives non-trade personnel a better understanding of HVACR terms, basic systems and the visual tools they need for successful day-to-day interactions with customers and coworkers. Each of ten modules includes the most fundamental industry concepts, presented in a thorough real-world way that will help your workforce to better understand our business.

Each webinar is easily accessible and can be viewed from the HVAC 101 webpage. Participant workbooks for each session can be ordered separately at a cost of $10 each or $75 for the entire set (member rates).


MSCA and Convoy of Hope in California

Convoy of Hope

MSCA 2014 conference attendees delivered 75,000 lbs. of supplies and food to Share Our Selves and packaged almost 18,000 lbs. of beans for Convoy of Hope's Children's Feeding Initiative in Huntington Beach, CA.

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