The UA is offering a free program open to all MSCA/MCAA contractors and UA members on residential plumbing. Learn how to pull back the blinders and navigate the service call through a holistic approach. Identify customer essentials and expectations. Is it a quick fix? Permanent solution? Prevention of future episodes? In this webinar attendees will learn an “all the above” approach on how to educate and provide customer driven solutions.
Additionally, metrics will be offered to measure appropriate delivery of customer service. Tactics for building consumer confidence during and after the service calls will be demonstrated.
August 26, 2020 from 10:00am – 12 PM EST
https://zoom.us/j/97736243044
Meeting ID: 977 3624 3044
There is no pre-registration for this course. Attendance is limited to 300 people
and will be on a first come, first serve basis.
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Looking for the latest from @johnsoncontrols and ASC Engineered Solutions? Find it in MCAA’s Virtual Trade Show! >> https://ow.ly/rbCG50RrjSB
MCAA’s Field Leaders Conference is where field leaders realize their value.
Click the link to learn more about Mark Rogers's session, The Foreman’s Impact on Profitability, and about the June conference in Philadelphia, PA.
https://www.mcaa.org/news/flcmark-2024/
Join MSCA & @convoyofhope to support @springsrescue during MSCA24. Help us raise $50,000 for a tractor trailer of supplies for people in need, then join us to pack hygiene kits to fill the trailer.
Learn More & Donate >> https://ow.ly/j23T50Rr1RE
MSCA24 registration opens May 20.
On-the-job safety hazards are a constant risk for mechanical contractors. Some of the most frequently reported injuries come from routinely used tools and equipment. The experts at Ridge Tool Company share simple precautions to keep you safe. >> https://ow.ly/iUgX50Rkh9j
