System Pays for Itself in Two Months
Goshen Mechanical is billing on the same day as service, has eliminated lost work orders, and has increased customer satisfaction by adopting MobiliForms from iBusiness Technologies. Cash flow has accelerated from even larger customers, such as hospitals, that now pay in as little as four days when Goshen times the invoice submissions to synch with their accounts payable cycle. “We should have adopted MobiliForms a year ago,” said Chris Gaffney, co-owner of Goshen.
Goshen Mechanical is a full-service mechanical and construction company operating 24/7/365. Gaffney knew that going mobile was necessary, but finding the right solution delayed the move.
“The MobiliForms system—including all iPads—paid for itself in just two months.”
—Jim Gaffney, CEO, Goshen Mechanical Contractors
“The MobiliForms system—including all iPads®—paid for itself in just two months,” said Jim Gaffney, Chris’ brother and co-owner and CEO of Goshen. Goshen’s field staff completes service tickets, preventive maintenance inspections, and startup checklists using the same, familiar forms, but now through MobiliForms on iPads. Customer feedback has been great, as 95 percent of Goshen’s customers do not want paper.
With MobiliForms, Goshen’s timesheets and payroll have become more accurate, as information arrives from the field in real time. Industry wisdom suggests that time cards completed at week’s end are more likely to be rounded up than down, and such payroll inaccuracies become quite costly. MobiliForms timesheets are identical to the paper versions and are sent instantly to the cloud or payroll personnel.
“MobiliForms has completely changed our business,” added Jim Gaffney. “We were also surprised how easily guys learned the process—it took four hours for the oldest field tech with no device experience. Since MobiliForms provides the identical forms on tablets, there’s virtually no learning curve and no staff pushback.”
MobiliForms does not require any change in backend software, so it is compatible with any accounting system. Goshen found it to be a perfect companion to its QuickBooks system, and they were able to launch MobiliForms quickly.
MCAA contractors need the best tools to survive and thrive amid today’s competition. Reducing costs, getting paid faster, and increasing customer satisfaction are critical for success.