A successful mechanical contracting company constantly seeks ways to enhance its business operations by encouraging honest feedback from customers. MCAA’s Listening to Our Customers explores customer types and offers tips and suggested questions to get customers talking. It’s just one of MCAA’s educational resources that are free to MCAA members as a benefit of membership.
The bulletin covers how to approach customers, tools for marketability and suggested questions to get customers talking for each of the following customer types:
- Service
- Design-Build
- Industrial
- Bid/Plan & Spec
For a full list of available Management Methods Bulletins, visit the Management Methods Bulletins page.
Have Questions or Need Personal Assistance?
Contact MCAA’s Frank Wall.
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Build confidence and enhance your communication skills at this year's WiMI Conference. Alex Willis and Rebecca and Keith of TALLsmall share tools to ensure your voice is heard. Register >> https://ow.ly/812S50RhxSG
Looking for the latest from @TrimbleMEP and The Harris Products Group, A Lincoln Electric Company? Find it in MCAA’s Virtual Trade Show! >> https://www.mcaa.org/?post_type=news&p=76295
Tuesday, April 16, 2024 | 1:00 – 1:45 PM EDT
Join MSCA Board member Drew Harrison and a panel of industry experts to learn how heat pumps can help grow your business & improve profits.
Learn more here >> https://www.mcaa.org/msca/news/learn-how-heat-pumps-can-help-grow-your-business-during-mscas-latest-webinar-2/
Want to see what happened at MCAA 24? Here's the highlights!
Get even more highlights here >>
And see the photos here >> https://mcaa.smugmug.com/Convention/2024-Orlando
MCAA24 Highlights
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