With KEY2ACT Software, Customers See What MacDonald-Miller Sees

April 27, 2017

MacDonald-Miller Facility Solutions partnered with KEY2ACT to create See, software that allows contractors to use smart glasses on job sites to capture photos and videos of their work. The new technology helped MacDonald-Miller speed up customer payment and dramatically cut down the time spent explaining work that was done to customers disputing charges. It also increases customer engagement, building trust and leading to new work.

LEARN MORE

Looking for More Smart Solutions?

Visit the Smart Solutions Case Studies area of our website to see how other mechanical contractors found their win-win with cost-saving and productivity-enhancing applications from members of MCAA’s Manufacturer/Supplier Council.

This section of our website also features tips and ideas on other ways you and your company can save money and enhance your productivity.

VISIT SMART SOLUTIONS

Related Articles
The Herman Goldner Company expected that adopting Key2Act’s MobileTech would help them streamline processes and become more efficient. The mobile approach has also helped make technicians more independent, because they can rapidly exchange information with the home office, and it has reduced manual scanning and archiving.…
Within 90 days of adopting the XOi Vision™ platform’s field service management program See, MacDonald-Miller Facility Solutions (MacMiller) landed a huge national account, based in part on the company’s use of video technology. With See, MacMiller technicians can easily link video and photos to customer accounts through mobile devices.…
Using KEY2ACT’s Connect technology to gather building data during a year-long retrofit project, Brandt found glitches in the products it was installing and was able to fix them before completing the work—without going over schedule. Brandt also uses Connect during commissioning to validate a building’s entire system at one time, which has proven invaluable.…