Mechanical service contractors frequently encounter comments and anecdotes about the challenges associated with air source heat pumps and heat pump water heaters. While some of these concerns stem from genuine issues, many perceptions are rooted in a past era when the technology was relatively unproven, and contractors had limited experience with installation and troubleshooting.
Two prevalent misconceptions revolve around the effectiveness of heat pumps in colder climates and their serviceability, applicable to both air source and water heating products. To address these misgivings and better equip professionals for customer discussions, ENERGY STAR has developed concise reference guides for each with the assistance of MSCA contractors. These resources not only tackle these challenges head-on but also aid in preparing contractors for productive conversations with customers who hold these perceptions.
Check them out here:
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