MCAA’s National Education Initiative (NEI) Seminars bring our best programs to your local association or your company thanks to instructors like Nancy Bandy, Managing Director of TRAINSITIONS Consulting Group LLC.
Nancy draws on many years of experience in training and management consulting to develop and deliver highly effective custom training programs using proven experiential learning methods.
She is well known among MSCA members and has been responsible for developing and delivering many of the MSCA courses, webinars, and other resources highly popular with MSCA members. Prior to starting her own company, Nancy’s previous experience included executive positions with Coldwell Banker, Koll Real Estate Services, CB Richard Ellis and Strategic HR Services.
She offers four NEI seminar series designed specifically for service.
The Sales Development Series (SDS) Seminars for Service series is designed for your service sales team to excel by successfully prospecting, building presentation skills and fostering strong relationships with the customer.
Employee Development Series (EDS) Seminars for Service are geared towards all team members as they focus on developing and building the skills necessary to perform their best in and out of the office.
The Management Development Series (MDS) Seminars for Service are designed for managers to hone their coaching skills through positive feedback, motivation and recognition. The seminars teach how to build accountable teams and manage the dynamic of change. Fostering the idea of team success is key.
The Customer Service Series (CSS) Seminars for Service are designed for service professionals to enhance their service skills and create a culture of service starting at the top, with emphasis on customer loyalty and managing their most valuable assets.
Like our other NEI instructors, Nancy brings her unique blend of industry and teaching experience to virtual courses, a new NEI offering. Providing top notch, accessible education for everyone in your organization is what the MCAA’s NEI is all about! Even during the COVID-19 era. Visit the NEI website for more information about these seminars and a full list of the NEI courses available to MCAA members.