Career Stage: Operations Personnel

MSCA Service Managers Training Program, Fall 2025

Get the management and leadership skills you need to help your company succeed during this intensive four-day program. If you have advanced through the trades with little or no formal management training or you want to enhance your management skills to become a more effective leader, this course is for you. A variety of small group activities, assessment tools, and skills-building exercises will help you apply the skills you learn in class, preparing you to go back to the office ready to use what you’ve learned. Topics will include financial management, communications, coaching, managing conflict, motivating employees and more.

MSCA Service Managers is being held at the EMCOR Training Center, 3000 East Chambers St.

TENTATIVE SCHEDULE
(SUBJECT TO CHANGE):

Sunday, September 28

Arrivals at Leisure

Monday, September 29

6:30 a.m. Breakfast at Hyatt Place Phoenix
7:15 a.m. Transportation Departs for the EMCOR Training Center
8:00 a.m. Instruction Begins
12:00 p.m. Lunch Provided
4:30 p.m. Class Ends & Transportation Departs for the Hyatt Place Phoenix
6:00 p.m. Welcome Reception

Tuesday, September 30

Wednesday, October 1

Thursday, October 2

6:30 a.m. Breakfast at Hyatt Place Phoenix
7:15 a.m. Transportation Departs for the EMCOR Training Center (bring your luggage!)
8:00 a.m. Instruction Begins
12:00 p.m. Lunch Provided
12:00 p.m. Class Ends & Transportation Provided to Phoenix International Airport/Hyatt Place Phoenix
Departures at Leisure

MSCA Dispatcher Training Program, Fall 2025

This two-day program will provide dispatchers with all the skills they need to improve job performance dramatically. Custom-designed especially for MSCA members, this program goes beyond traditional technical training to cover such critical dispatcher skills as leading technicians rather than letting technicians lead them, becoming the service manager’s partner, prioritizing customer emergencies, evaluating technician abilities, and managing their careers in dispatching. After attending this program, dispatchers will be able to improve their job performance by learning how to: identify the service life cycle and the critical contact points that impact service success; recognize the importance of the dispatcher’s job and its impact on the organization’s profitability; communicate effectively with technicians and customers; and use good decision-making approaches for optimum priority setting and effective resource allocation.

TENTATIVE SCHEDULE
(SUBJECT TO CHANGE):

Wednesday, October 1

Arrivals at Leisure

Thursday, October 2

7:00 a.m. Depart for MCA of Western Washington (5-minute walk)
7:15 a.m. Arrive & Breakfast
8:00 a.m. Instruction Begins
12:00 p.m. Lunch Provided
5:00 p.m. Class Ends & Depart for Hyatt Regency Seattle (5-minute walk)
6:00 p.m. Dinner

Friday, October 3

7:00 a.m. Depart for MCA of Western Washington (5-minute walk)
7:15 a.m. Arrive & Breakfast
8:00 a.m. Instruction Begins
12:00 p.m. Lunch Provided
2:00 p.m. Class Ends & Depart for Hyatt Regency Seattle (5-minute walk)
Departures at Leisure

MSCA Field Supervisors, Fall 2025

MSCA’s  Field Supervisors is focused training designed specifically for improving the performance of service field supervisors. Using proven methods, this program will advance skills in leadership, coaching, planning, time management, communication, and motivational techniques, all of which will give the field supervisor an edge and the confidence to deal with the workplace challenges of today.

TENTATIVE SCHEDULE
(SUBJECT TO CHANGE):

Wednesday, October 1

Arrivals at Leisure

Thursday, October 2

7:00 a.m. Breakfast
8:00 a.m. Instruction Begins
12:00 p.m. Lunch Provided
5:00 p.m. Class Ends
6:00 p.m. Dinner

Friday, October 3

7:00 a.m. Breakfast
8:00 a.m. Instruction Begins
12:00 p.m. Lunch Provided
2:00 p.m. Class Ends
Departures at Leisure

MCAA 2029 Annual Convention

The MCAA Annual Convention is the highlight of the association’s year. With a reputation as the industry’s premier educational event, the MCAA Convention offers something for all members. Attendees will experience a first class trade show featuring the members of MCAA’s Manufacturer/Supplier Council, social functions that never cease to amaze and delight, exceptional education seminars and the chance to network and connect with industry peers. Don’t miss the opportunity to see what your trade association can do for you.

MSCA Field Supervisors, Spring 2025

Schedule (subject to change):

MSCA Dispatcher Training Program, Spring 2025

Schedule (subject to change):

2025 Industry Funds Conference

This conference covers proper use of industry improvement funds and explores ideas for beneficial programs they can subsidize. Hear from economic futurists, relations specialists, attorneys, and authorities on labor-related trends in the industry. Learn the many ways that industry funds can be used in educational classes, industry promotions, cyber security, industry research, advertising & marketing, subsidize MCAA registration fees, legislative expenses (including consultants), administrative expenses for your association, PAC fundraising events, student chapter expenses, industry legal expenses, collective bargaining, and more! Roundtable and panel discussions allow participants to share information on existing programs around the country that are supported by industry improvement funds.

2025 PCA Plumbing Service Conference

The PCA Plumbing Service Conference is a two day must-attend event for contractors looking to enhance their service operations, drive profitability, and embrace innovation. To see the full schedule, click the register button and it will show you the speakers, agenda and hotel details.

Highlights of the PCA Plumbing Service Conference:

Tour of Murphy Company and Local 562 – In a PCA first, not only will attendees get to tour the operations, training and sales strategies of Murphy, but see Local 562’s cutting edge plumbing service training facilities. There will be multiple stops at each location, with an opportunity to engage with peers.

Contractor-Led Education Sessions – You will have the opportunity to dive deeper with the team from Murphy as they provide sessions on how to utilize SmartSheets, Sales strategies for plumbing service, and how to create a best-in-class safety culture that addresses mental health issues.

Technology & Innovation – Jonathan Slain, popular “Rock the Recession” speaker from MCAA Convention is back with a brand new keynote on AI and plumbing service. He will work to demystify AI, and give you tools to take back so you are working smarter, not harder.

Roundtable Discussions – Engage in an interactive roundtable session that address the key challenges and opportunities in plumbing service, from attracting and retaining talent, leading a team, and operational excellence.

UA Update – UA Director of Plumbing, Tom Bigley, will be presenting on Plumbing Service focused UA updates.

Peer-to-Peer Networking – Connect with like-minded professionals, exchange ideas, and build relationships that can help you set your business apart.

2026 Safety & Health Conference

MCAA, SMACNA, TAUC have partnered together to host the Safety & Health Conference, the biggest construction safety event of the year. The conference brings together safety professionals from across the construction industry to collaborate and explore the challenges and opportunities within our field. Attendees will have the opportunity to engage in a range of educational programs designed to enhance their professional skills. Subject Matter Experts will cover various aspects of jobsite safety, including discussions on emerging technologies and evolving best practices that can be implemented in their operations. Hands-on workshops will also be available, allowing experts to delve into new safety & health concepts in detail and provide practical guidance to help attendees better understand these innovative ideas. Two summits will also be offered, a pre-conference Construction Mental Health Summit and a post-conference Construction Risk Management Summit.

2025 Fabrication Conference

MCAA Fabrication conference is one of the most popular educational events of the year. The focus of the conference is on off-site manufacturing techniques, processes and strategies. Each year the conference includes an operations tour with a full explanation of how the host contractor performs fabrication. This is paired with practical education sessions that feature contractors showcasing best in class case studies of their own operations from around the country.

2026 MEP Innovation Conference

MCAA, NECA and SMACNA have partnered together to host the MEP Innovations Conference. Known as the best technology conference for mechanical, electrical, plumbing, service and sheet metal contractors, this conference will provide educational sessions led by contractors from all three trade associations. This three day event includes innovative presentations, collaborative roundtable discussions, and hands-on exhibitor demonstrations highlighting the recent technologies that can improve MEP contractors’ productivity and profitability.

2026 WiMI Conference

The annual WiMI conference will feature exceptional speakers, interactive educational sessions, industry related roundtables and opportunities to build lasting relationships with fellow women in the mechanical industry. A full menu of educational offerings will help you discover all the opportunities this industry has to offer. From industry newcomers to executives, and everyone in between, this is the event to attend for all women in the mechanical contracting industry.

MSCA Growing and Developing Field Service Supervisors, November 2024

MSCA’s Growing and Developing Service Supervisors is focused training designed specifically for improving the performance of service field supervisors. Using proven methods, this program will advance skills in leadership, coaching, planning, time management, communication, and motivational techniques, all of which will give the field supervisor an edge and the confidence to deal with the workplace challenges of today.

MSCA Dispatcher Training Program, November 2024

This two-day program will provide dispatchers with all the skills they need to dramatically improve job performance. Custom designed especially for MSCA members, this program goes beyond traditional technical training to cover such critical dispatcher skills as leading technicians rather than letting technicians lead them, becoming the service manager’s partner, prioritizing customer emergencies, evaluating technician abilities, and managing their own careers in dispatching. After attending this program, dispatchers will be able to improve their job performance by learning how to: identify the service life cycle and the critical contact points that impact service success; recognize the importance of the dispatcher’s job and its impact on the organization’s profitability; communicate effectively with technicians and customers; and use good decision-making approaches for optimum priority setting and effective resource allocation.

MSCA Service Managers Training Program, Spring 2025

Schedule (subject to change):

2025 Converge

The MCAA Converge isn’t just a meeting; it’s a meticulously crafted experience designed to address the unique needs of your company. Picture executive-to-executive meetings, a melting pot of strategic discussions, and an atmosphere buzzing with innovation. At Converge, we redefine engagement, offering a top-tier, strategic experience that goes beyond the local level. Executives from 25 Manufacturers & Suppliers and 40 Member Contractors converge to explore a spectrum of topics: from current and future market conditions to upcoming significant projects, emerging technologies, and the invaluable art of relationship building.

TENTATIVE AGENDA:

Monday, June 23:
11:00 a.m. – 4:00 p.m. Registration at the Lofton Hotel Minneapolis
12:00 p.m. – 4:00 p.m. Meeting Suite Move-In at the Target Center (600 First Avenue North Minneapolis, MN 55403)
5:30 p.m. – 8:30 p.m. Reception & Dinner at the Lofton Hotel Minneapolis

Tuesday, June 24:
7:00 a.m. – 8:00 a.m. Breakfast at the Target Center (600 First Avenue North Minneapolis, MN 55403)
8:15 a.m. – 11:50 a.m. Converge Meetings (4)
11:50 a.m. – 12:45 p.m. Lunch
1:00 p.m. – 4:45 p.m. Converge Meetings (4)
5:30 p.m. Cocktail Reception at the Lofton Hotel Minneapolis
6:30 p.m. – 8:30 p.m. Dinner at the Lofton Hotel Minneapolis

Wednesday, June 25:
7:00 a.m. – 8:00 a.m. Breakfast at the Target Center (600 First Avenue North Minneapolis, MN 55403)
8:30 a.m. – 12:00 p.m. Converge Meetings (4)
12:00 p.m. Grab & Go Lunch

2025 MEP Innovation Conference

MCAA 2027 Annual Convention

MSCA 2028 Annual Education Conference

Explore critical topics such as management, personnel, finance, service technology, training, and recruiting issues. This is the only industry conference specifically geared to service companies and the unique challenges and issues they face. Also included is an exhibit of products and services that can help you run your business more efficiently. Education sessions will help you make your time, resources, and personnel go farther. Plus, there are expanded opportunities for structured networking and peer group discussions as well as numerous social events.