September 17, 2020 - October 29, 2020
$725 for members / $1,800 for non-members
This updated program is now available virtually! This interactive, six week virtual program will be held every Thursday from 2 – 3:30 PM EDT, starting September 17, 2020.
The program is designed to help new or experienced dispatchers advance their careers, improve satisfaction with their jobs, understand their vital role in the company, and significantly enhance their ability to contribute to their company’s success.
Dispatchers are critical to the successful operation of any HVACR and plumbing service business. As the company’s primary representative with the client, the dispatcher serves as the nerve center for service scheduling, resource allocation, priority-setting, and customer satisfaction—which are all elements of great customer service. Class size limited.
New and experienced service dispatchers and supervisors