Career Stage: Service/Technician

2026 Safety & Health Conference

MCAA, SMACNA, TAUC have partnered together to host the Safety & Health Conference, the biggest construction safety event of the year. The conference brings together safety professionals from across the construction industry to collaborate and explore the challenges and opportunities within our field. Attendees will have the opportunity to engage in a range of educational programs designed to enhance their professional skills. Subject Matter Experts will cover various aspects of jobsite safety, including discussions on emerging technologies and evolving best practices that can be implemented in their operations. Hands-on workshops will also be available, allowing experts to delve into new safety & health concepts in detail and provide practical guidance to help attendees better understand these innovative ideas. Two summits will also be offered, a pre-conference Construction Mental Health Summit and a post-conference Construction Risk Management Summit. 

2026 MEP Innovation Conference

MCAA, NECA and SMACNA have partnered together to host the MEP Innovations Conference. Known as the best technology conference for mechanical, electrical, plumbing, service and sheet metal contractors, this conference will provide educational sessions led by contractors from all three trade associations. This three day event includes innovative presentations, collaborative roundtable discussions, and hands-on exhibitor demonstrations highlighting the recent technologies that can improve MEP contractors’ productivity and profitability.

2026 WiMI Conference

The annual WiMI conference will feature exceptional speakers, interactive educational sessions, industry related roundtables and opportunities to build lasting relationships with fellow women in the mechanical industry. A full menu of educational offerings will help you discover all the opportunities this industry has to offer. From industry newcomers to executives, and everyone in between, this is the event to attend for all women in the mechanical contracting industry.

2025 MEP Innovation Conference

MCAA, NECA and SMACNA have partnered together to host the MEP Innovations Conference. Known as the best technology conference for mechanical, electrical, plumbing, service and sheet metal contractors, this conference will provide educational sessions led by contractors from all three trade associations. This three day event includes innovative presentations, collaborative roundtable discussions, and hands-on exhibitor demonstrations highlighting the recent technologies that can improve MEP contractors’ productivity and profitability.

2025 WiMI Conference

The annual WiMI conference will feature exceptional speakers, interactive educational sessions, industry related roundtables and opportunities to build lasting relationships with fellow women in the mechanical industry. A full menu of educational offerings will help you discover all the opportunities this industry has to offer. From industry newcomers to executives, and everyone in between, this is the event to attend for all women in the mechanical contracting industry.

2025 Safety & Health Conference

MCAA, SMACNA, TAUC have partnered together to host the Safety & Health Conference, the biggest construction safety event of the year. The conference brings together safety professionals from across the construction industry to collaborate and explore the challenges and opportunities within our field. Attendees will have the opportunity to engage in a range of educational programs designed to enhance their professional skills. Subject Matter Experts will cover various aspects of jobsite safety, including discussions on emerging technologies and evolving best practices that can be implemented in their operations. Hands-on workshops will also be available, allowing experts to delve into new safety & health concepts in detail and provide practical guidance to help attendees better understand these innovative ideas. Two summits will also be offered, a pre-conference Construction Mental Health Summit and a post-conference Construction Risk Management Summit. 

Leadership Access Institute (LAI)

The Leadership Access Institute is designed for emerging & high potential leaders, executives, managers and supervisors. It is here to help them communicate better as well as solve problems, negotiate, understand diversity in the workplace, handle conflicts and understand better business etiquette.

These courses are eligible for a 20% rebate on instructor fees, up to $5,000 per class. This benefit is available only to MCAA members and local affiliates in good standing who book courses via the NEI Initiative portal.

Classes taught by C. Richard Barnes include:

LAI 101: Foundational, Essential and Transformative Skills (Part 1) 
LAI 102: Foundational, Essential and Transformative Skills (Part 2)
LAI 103: Strategic Negotiation Skills (Session 1) 
LAI 104: Strategic Negotiation Skills (Session 2) 
LAI 105: Leading Focused Conversations
LAI 106: Briefing, Educational and Speech Techniques (Part 1)
LAI 107: Advanced Public Speaking Skills

Customer Experience Seminars (CES)

These seminars are designed for leaders, sales employees, project managers, or anyone looking to improve their aptitude. They focus on customer interactions, relationships and service. Learn where other companies drop the ball and how you can avoid those same mistakes.

These courses are eligible for a 20% rebate on instructor fees, up to $5,000 per class. This benefit is available only to MCAA members and local affiliates in good standing who book courses via the NEI Initiative portal.

Classes taught by Frank Favaro include:

CES 101: Boosting Sales & Margins: Winning PM Agreements with Exceptional Customer Experience 
CES 102: Owning Customer Relationships – Own the Relationship and Own the Business
CES 103: Elevating Your HVAC Business: Beyond Price, Towards Value
CES 104: Service Recovery – Turning Mistakes into Wins with Upset Clients 
CES 105: Winning Customer Interactions: Frontline Employees
CES 106: LinkedIn Mastery for Mechanical Contractors: Connecting for Success
CES 107: Winning Workforce: Innovative Strategies for Talent Attraction and Retention in Mechanical Contracting
CES 108: Mastering the Art of Prospecting: Strategies for Mechanical Contractors and Service Companies
CES 109: Leading with Influence: Passion, Purpose, and the New Workforce Generation

Field and Foreman Leadership Development (FFLD) Seminars

This series will highlight how interactions with coworkers, other tradespeople and the end users can help (or hurt) the direct cost of union tradespeople. As well as how decisions impact safety, insurance, profits and overall company culture at every level of a project. The communication and cooperation between the Project Manager, Detailing Department (VDC) and field leadership sets the tone for the success of any organization. This session will educate ALL sides on what the other is dealing with on a daily basis to better understand how their roles can be improved through leadership, communication and education.

These courses are eligible for a 20% rebate on instructor fees, up to $5,000 per class. This benefit is available only to MCAA members and local affiliates in good standing who book courses via the NEI Initiative portal.

Classes taught by Mark Rogers include:

FFLD 101: The Foreman’s Impact on Profitability 
FFLD 102: High Impact Leadership: Leading Beyond the Project 
FFLD 103: The Real Cost of a Manhour

Instructor Training Series (ITS) Seminars

Training and knowledge equate to competitive advantage. During these classes, participants will learn how to transfer their knowledge through well designed and strategically structured training sessions. Perfect for JATC instructors, Association Instructors, or Organization Subject Matter Experts wanting to learn how increase retention of material, connect with students, and transfer critical industry knowledge to the next generation. All classes are adapted to fit the needs of each instructor group and their application to the mechanical construction industry. These Workshops are offered individually or as a series.

These courses are eligible for a 20% rebate on instructor fees, up to $5,000 per class. This benefit is available only to MCAA members and local affiliates in good standing who book courses via the NEI Initiative portal.

Classes taught by Leah Gutmann include:

ITS 101: Foundations of Adult Learning
ITS 102: Class Design and Development Skills
ITS 103: Finding Your Presentation Superpowers
ITS 104: There’s an Activity for That
ITS 105: Teaching to the Generations
ITS 106: The Virtual Instructor Tool Kit

Fundamentals of  Service (FOS) Seminars for Service

These seminars are designed to focus on the building blocks of what makes a healthy and successful service company, with an emphasis on customer service, team-building and effective communication.

These courses are eligible for a 20% rebate on instructor fees, up to $5,000 per class. This benefit is available only to MCAA members and local affiliates in good standing who book courses via the NEI Initiative portal.

Seminars taught by Woody Woodall include:

  • FOS 100: Customer Service Class Outline
  • FOS 101: Project Management for Service Outline
  • FOS 102: Transition from Field Tech to Office Professional

Sales Development Series (SDS) Seminars for Service

This seminar series is designed for your service sales team to excel by successfully prospecting, building presentation skills and fostering strong relationships with the customer.

These courses are eligible for a 20% rebate on instructor fees, up to $5,000 per class. This benefit is available only to MCAA members and local affiliates in good standing who book courses via the NEI Initiative portal.

Seminars taught by Nancy Bandy include:

  • SDS 100: Going for the Gold: Prospecting Strategies for Getting into the Winner’s Circle
  • SDS 101: High Impact Team Presentations: Gaining Confidence in the Board Room
  • SDS 102: Customer Connections: Building Positive Sales Relationships

Employee Development Series (EDS) Seminars for Service

These training seminars are geared towards all team members as they focus on developing and building the skills necessary to perform their best in and out of the office.

These courses are eligible for a 20% rebate on instructor fees, up to $5,000 per class. This benefit is available only to MCAA members and local affiliates in good standing who book courses via the NEI Initiative portal.

Seminars taught by Nancy Bandy include:

  • EDS 101: Word Power: Making E-mails and Other Written Communication Effective
  • EDS 102: Positive Negotiating: Turning Opponents into Partners
  • EDS 103: Time Management: Moving from Chaos to Control
  • EDS 104: Conflict Resolution: Turning Resistance into Productivity
  • EDS 105: Verbal Impact: Getting Comfortable with Public Speaking
  • EDS 106: Instructor Development: Transferring Experience into
    Training
  • EDS 107: Service Team Accountability: Success through Personal
    Actions

Financial Development Series (FDS) Seminars for Service and Construction

Through a series of questions about the audience, area of focus, market, organizational structure, and depth of required knowledge, Leah will create a workshop or series of workshops specifically addressing desired objectives and application of construction and service financial knowledge. Target audiences can range from service teams and technicians to project managers and support staff and to field crews and supervision. Workshops address foundational, intermediate, or advanced topics for your identified group and will include direct application and practice to relevant projects, service work, and company financials.

These courses are eligible for a 20% rebate on instructor fees, up to $5,000 per class. This benefit is available only to MCAA members and local affiliates in good standing who book courses via the NEI Initiative portal.

Seminars taught by Leah Gutmann include:

FDS 100: Mechanical Service Financial Management
FDS 101: Financial Management for The Project Manager – The Basics
FDS 102: Construction Foundations for Foremen
FDS 103: Financial Management for the Mechanical Contractor
FDS 104: Mechanical Construction: The Bigger Financial Picture

Service Training Series (STS) Seminars for Service

These seminars are designed for service professionals to enhance the company’s strength in providing quality service to their customers. The series covers fundamental principals of effective leadership and communication, the value of customer service and more.

These courses are eligible for a 20% rebate on instructor fees, up to $5,000 per class. This benefit is available only to MCAA members and local affiliates in good standing who book courses via the NEI Initiative portal.

Seminars taught by Kevin Dougherty include:

  • STS 101: Delivering the Ultimate Service Experience: A Guide For Technicians
  • STS 102: How to Find Train Motivate and Retain Employees
  • STS 103: How to Get the Job at Your Price
  • STS 104: Providing Professional Customer Service
  • STS 105: Developing Frontline Leadership
  • STS 106: Making the Number Work
  • STS 107: Selling and Marketing Construction Products and Services
  • STS 108: Dealing with Difficult People in Construction: Get Even the Most Difficult Person to Act Civilized
  • STS 109: Growing and Developing Supervisors
  • STS 110: Thriving as a Contractor
  • STS 111: Getting More Done Turning Today’s Rat Race into a Productive Workplace
  • STS 112: Front Line Project Profitability
  • STS 113: Turning Your Takeoff into a Winning Proposal
  • STS 114: Boosting Profits through Employee Cost Awareness
  • STS 115: Planning, Goal Setting and Performance Improvement
  • STS 116: Supervisory Training
  • STS 117: Enhancing Sales from The Top
  • STS 118: Field Based Project Management: Closing the Gap Between the Office and Field
  • STS 119: How to Survive and Prosper in the Contracting Market
  • STS 120: Strategies for Buying and Selling a Business
  • STS 121: Understanding the Importance of Properly Communicating Throughout the Project
  • STS 122: How to be a More Effective Foreman
  • STS 123: Customized and Tailored Programs

Customer Service Series (CSS) Seminars for Service

These seminars are designed for service professionals to enhance their service skills and create a culture of service starting at the top, with emphasis on customer loyalty and managing their most valuable assets.

These courses are eligible for a 20% rebate on instructor fees, up to $5,000 per class. This benefit is available only to MCAA members and local affiliates in good standing who book courses via the NEI Initiative portal.

Seminars taught by Nancy Bandy include:

  • CSS 100: Service Skills for the Service Professional
  • CSS 101: Creating a Culture of Service Starting at the Top
  • CSS 102: Customer Loyalty: Managing Your Most Valuable Asset