Management Tools for MSCA Members
 | The Labor Estimating Guide for Service Version 2.0
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2007 MSCA Benchmark Survey Now Available
Download your copy of the 2007 survey to help assess your business operations and determine how you compare in relation to other HVACR contractors around the country. These "benchmarks" will help answers many of the questions you have regarding industry standards. The survey covers topics such as field personnel, technology, sales, human resource issues, vehicles, financial issues, PM contracts and more! Download the 2007 Survey here. You will need your Members-Only password to access this information. If you do not have one, you can apply at www.mcaa.org/password.
Article on the Key to Professional Service Managers
by Nancy Bandy
In this article, you'll learn the difference between a highly successful service business and one that just gets by.
MSCA Service Technician Orientation Manual Guidelines
Now Available
To help new service technicians become familiar with and understand your specific company policies and procedures, a Service Technician Orientation Manual is a must. MSCA has recently published guidelines for the development of such a manual which includes a comprehensive recommended table of contents and standard forms. Members can download their copy of these guidelines to assist with the development of their own company manual.
MSCA Cost of One Hour of Service Survey Results
The 2005 results of a survey which provides information on the average direct costs of service contractors nationwide is available here.
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Basics of Service ManagementMSCA has made an online version of its Basics of Service Management Manual available to MSCA/MCAA members. |