Service Skills Development Series

These seminars, either half-day or full day, are taught by popular instructor Nancy Bandy, a professional trainer and management consultant with over 20 years of experience in corporate training, sales and management development. These programs can be customized by content, time, and audience depending on the needs of the local region. For more information contact Sobeida Orantes (saorantes@mcaa.org).

Employee Development Series

• Communication Skills for Building Better Working Relationships
• Word Power: Making E-mails and Other Written Communication Effective
• Time Management: From Chaos to Control
• What Motivates Me? Managing Personal Work Expectations
• Managing Personal Change in the Workplace
• Conflict Resolution: Turning Resistance into Productivity
• Verbal Impact: Getting Comfortable with Public Speaking
• The Art of Listening: Responding with Purpose
• Valuing Differences: Diversity in the Workplace
• Service Team Accountability: Success through Personal Actions
• Gender Differences and HVACR: Seven Rules for Soaring Above the Rooftops

Sales Development Series

• Mining for Customer Gold: Prospecting Strategies for the New Salesperson
• Customer Connections: Building Positive Sales Relationships
• High Impact Sales Presentations: Making a Profitable Impression
• Managing Your Sales Career: Time, Territory and Stress
• Team Presentations: Making the “Right Hand” and the “Left Hand” Work Together
• Positive Negotiating: Turning Opponents into Partners

Customer Service Series

• Service Skills for the Service Professional
• Creating a Culture of Service from the Top Down
• Customer Loyalty: Managing Your Most Valuable Asset