MSCA Dispatcher Professional Development Program

This two-day program will provide dispatchers with all the skills they need to dramatically improve job performance. Custom-designed for MSCA members, the program goes beyond traditional technical training to help the dispatcher learn how to: lead technicians, rather than letting technicians lead them; become the service manager’s partner; prioritize customer emergencies; evaluate technician abilities; and manage their own careers in dispatching. After attending this program, dispatchers will be able to improve their job performance by: identifying the service life cycle and the critical contact points impacting service success; recognizing the importance of the dispatcher’s job and its impact on the organization’s profitability; communicating effectively with technicians and customers; and using good decision-making approaches for optimum priority setting and effective resource allocation. Taught by popular instructor Nancy Bandy.